Rosin Eyecare

Dr. Lingk does not care about patients. Dr. Combs does. He cleans & preps the contacts before having you wear them. He is very thorough. The staff who made my appointment didn’t check to see that I needed to see dr. Combs & scheduled me with Lingk. I waited 25 minutes & she never apologized for the wait. Dr. Combs always does even if it is only 5 minutes. Lingk did not clean the lenses & there was a film on the left lens. I could not even see the bottom two rows on the eye chart & yet, she had me leave the office saying that I should clean & soak it over night & the waxy build-​up would be gone. I could not drive with that lens (a 45 minute commute),. Luckily, I had my old lenses with me. I am still having problems with the lens. Not sure if the wax hurt my eye & it is healing or if the lens doesn’t fit right. Noe I have to spend 1.5 hours commuting to & from to have it checked. Nobody apologized for the inconvenience of having been scheduled with the wrong doctor. Lingk needs to serve her patients better. No one should be given a dirty lens to place in their eye. She should clean them prior to them being worn & she should not let a patient leave with a less then perfect lens.

It may have been because I had just had a horrible experience from my last eye doctor’s office and this was so much better, but I thought this place was great.
I hated the front desk people at my old place and had just had enough of them not helping me, so I decided to find another office. I was in a pinch because I was out of contacts and was trying to get in within a day or two. They accommodated me and were great when I arrived. The doctor took her time with me, but had my exam done in about 30 minutes which I think is record time compared to what I’m used to. I was then escorted to a person who helped me order contacts who was also very friendly and helpful. I don’t know how competitive they are as far as pricing, but in happy with my service so far.

I show up 10 minutes early to my appointment. I walk in and I fill out paperwork, as they make photo copies of my insurance. I filled out the paperwork stating I wanted a Glaucoma test. I wait like 20 minutes until all paperwork is filed and someone sees me. They do a few eye tests and have me sit back down. I wait another 15 minutes until the doctor sees me.
The doctor first performs my eye exam, then the Glaucoma test, and finally the dilation test. After the eye exam, she told me my vision was –1.00 in my right eye and –1.25 in my left. My original prescription was –1.25 and –1.25. But when she handed me the print out of my prescription, she said «Oh, the prescription says –1.00 and –1.00. Looks like both of your eyes got better!» … so I’m wondering why she told me one thing but entered it in the system as another and sounded surprised by it??? Also, with my glaucoma test, she told me «This is the glaucoma test. we don’t do the poof anymore, we do eye drops» but I never found out what my results were. For the dilation test, she told me I had elevation in my retinas which could mean a tear. See below for more details.
While my eyes are dilating for the dilation test, she has me go pay. The girl told me it is $ 75. I was shocked. I asked how much my insurance even covered and she said none. I asked her «How come nobody told me my insurance did not go through? If I had known this was going to be $ 75, I would have gone to Pearl Vision for $ 50.» and she replied «I don’t know.» So I asked «Does that include my glaucoma test?» and she said «There’s nothing in the file here that says you got a glaucoma test.» I was fed up so I just said «Well I’m pretty upset that no one told me my insurance did not go through. Shouldn’t that be policy to tell customers they’re going to have to pay out of pocket before going through with the test?» She then went to her manager and the manager gave me 25% off, making it $ 56.25. I kept asking how my insurance didn’t go through because I found Rosin Eyecare off of the BCBS website, meaning they accept BCBS. Anyway, I paid because I had been there for 1.5 hours and I wanted to leave this incompetent place.
There’s more! I call BCBS and they told me Rosin did not even try to submit a claim to BCBS. The BCBS lady told me they do cover Rosin. The BCBS lady said she tried calling Rosin but they weren’t open. I just let it go and decided to eat the cost. A week later, my DAD calls me from work and says Rosin is looking for me. How the heck did Rosin get my dad’s work number?
I call Rosin and ask them why they called my dad’s work number. They said they had his number as my primary contact number in the system. I know for a fact that I did not write down my dad’s work number as my primary contact number– who the hell would do that?! Anyway, Rosin asks me for my credit card number to refund me because BCBS called them and told Rosin to bill them. There was no apology or anything from Rosin for being dumb and not billing my insurance before. I asked them how much they are going to bill my insurance and she said «We don’t have that information»… how are you supposed to bill someone without knowing how much?!
A week later, I checked my credit card statement and noted Rosin had charged me $ 56.75 but refunded me $ 56.25. I called Rosin and told them. I do not care about the money– it’s more about how freaking incompetent every person at this place is. The Manager called me back and told me they had refunded me the exact amount they charged me. I told her no and emailed her my bank statement. Then she said sorry and to call her back. I looked at my invoice– it said $ 56.25 and then the credit card charge receipt said $ 56.75. How dumb was this person that charged me?! Really? This is how you try to steal money from customers? In addition to telling them their insurance doesn’t cover the bill, without even trying to contact the insurance!!! Anyway, I called her back and then somebody else called me back to ask for my credit card number. She told me the Manager would call me once it has been refunded. There is so much phone tag with this company (including many times related to the above) Surprise surprise, I have not received a call back!
And there’s more! Like I said, her «paper prescription» said –1 and –1 and NOTHING else. I spent money out of pocket to see a second optometrist since the Rosin one was so incompetent– there was no way I’d trust that simpleton. The second doctor gave me a prescription of –1 and -.75 WITH astigmatism in both eyes. She said my old glasses had astigmatism lenses and so did my old prescription. The Rosin doctor completely missed the fact that I had astigmatism! If I had used her prescription to get new lenses, she would have messed with my vision! As for the dilation test, this doctor told me I definitely had a large tear in both retinas (as opposed to the Rosin doctor who said they looked elevated and might have tears).
TERRIBLE!!!

I have worn glasses for 20 years. The glasses I received from Rosin are terrible. I have not even had them 6 moths and the scratch resistant layer has made them useless. They cost $ 500, $ 200 for the lenses alone. It took 2 weeks to get. You can go to Walmart or Sams club and get them much sooner and they are better. I went in to ask what they could do and they told me I didn’t buy the insurance so nothing. Not even a 6 month warranty. DO NOT GO HERE unless you want to be ripped off.

Bad experience received as I stepped in – no welcoming or greeting or anything. There were 4 ladies (receptionists or assistants) sitting in front of their own computers/​desks. Nobody paid attention!
I had to wait for a while before the nearest lady asked (yelled) at another faraway lady to ‘take’ me. Then she told me to wait until either one of them are available — at this point, no smile, no impression that they are willing to greet/​treat me as their NEW customer.
During helping me out, ordering contact lens, the lady was not quite professional and seems to not know what she should do – had to confirm with another lady sitting near her (working on her computer screen)
I usually don’t write a 1-​star review or unsatisfied review for any business, after I felt very uncomfortable during my visit the entire time, I felt like, okay, this might be the first and only one!
P. S. There’re a lot of vision shops in Naperville and around neighborhood (and I should for a good one before I decide to choose their service this time), I’m not going back there, of course.

I was NOT happy with my experience here. I was forced to find a new eye doctor when I found out that our new insurance at work didn’t cover my old eye doctor (who I’ve had for 18 years).
Eye appointments typically take about 30 minutes, right? I was in the office for 1 hour and 30 minutes. Much of that time was spent waiting around.
The doc must have been a pediatrician in a past life. Either that or she thought I was 12 years old (I’m 27) because she was talking to me like I was a child, and though that might be her personality or she thinks it’s cute, it felt very condescending.
They told me that my brand of contacts are being discontinued, so they put me in something different. The entire drive home, I couldn’t see street signs. Comforting to know that what they are putting people in are terrible lenses. Put my old pair in (same prescription numbers) and could see perfectly. They also told me that what I was using for cleaner (Opti-​Free — highly recommended by many) wasn’t that good and I should be using something else. Found out later that they do not sell Opti-​Free at the office; imagine that! They also gave me a ridiculous price for contacts.
I’m currently waiting for them to confirm my old prescription via 1−800-CONTACTS. We’ll see if they approve it or give me issues about it…

I have to say that I absolutely love Johanna Lingk. I have seen her for 3 years now at the office in Berwyn. I moved so Naperville office is closer to me. The lady selling me the glasses gave me a ridiculous price then made me feel like I couldn’t afford them so she priced out thicker glasses saving me a whopping $ 40. If I was at the Berwyn office with the people I’m already used to I would have most definitely bought them.