Ross Dress for Less

This ross is been so bad since day one. Everything are every where. No one walking around fixing shelves and organizing the store. Management is non existing in this store. Lines are so long with one cashier open at all times. This store needs a makeover or close it down.

It’s very difficult to find anything specific here. A lot of sections look like they’re vacant and a lot of the clothes look simply unwearable (especially in the women’s section). Don’t come here if you have something in mind to buy, because you probably will not find it here.
The bigger issue is customer service. The cashiers have mostly been rude and short with everyone and the fitting room attendant I saw was one of the most unpleasant employees I’ve ever encountered.
First of all, they have this discreet clothes rack with an unnoticeable sign that says to leave the clothes you want to try on on the rack so the attendant can give you a number. Well, because it was strategically placed so that everyone could miss it, I walked passed it. Then chimes in Mrs. I-​have-​an-​attitude-​problem with the most «I-​hate-​you-​but-​I-​want-​to-​keep-​my-​job-​so-​I-​will-​speak-​to-​you-​like-​a-​child» tone, saying, «ma’am, you need to leave your clothes on the rack and wait» I didn’t know which rack she was talking about (because it was maybe two feet in length and 4 feet in height), so I verified with her once I saw the tiniest clothing rack ever, and she said (rudely, but with the same tone), «Yes, that’s what the sign says» and does the snarkiest fake smile I’ve ever seen. She refused to give me a number unless I put my ONE dress on the rack like «she said so» (which is a little humiliating, isn’t it?). If I would have gotten her name, I would post it just so everyone could be aware of this employee in particular.
If you’re looking for a fight, I suggest coming here.

Thanks for following me around the store for 30 minutes!!! Maybe I looked like a thief today. I did just lose a bunch of weight and my clothes are kinda baggy but geez! I understand that stores have security but to be within 10ft of a person pretending to shop, then to follow them to the register is just RUDE and unprofessional, there are ways to do your job without being obvious and very close… I wonder how many people actually stole items while you wasted 30 minutes following me? Other than that (which is MORE than enough to lose me as a customer) the shoe selection is awful, dirty, and unorganized… good luck finding shoes here if you wear above a size 8.

After navigating through some really ugly clothes, occasionally you can find that hidden gem. Super rare. Maybe 1 out of every 4 visits do I find something. Then after you find it, look for holes. Many many times I’ve tried stuff on and the garment had holes. The women here (customers) are rude. But it’s the kind of store that attracts them. They feel at home I’m sure.

Very hit or miss. I’ve had some pretty good luck getting some nice clothes that I didn’t really want to spend much on. Some selections have dwindled down a lot since the store opened — ladies’ jeans, mens’ clothing in general, etc. Other stuff like fitness clothing I’ve never had any luck with.
Make sure to check out the clearance areas — while you are digging through mostly crap, once in a while there is a great find. My sister got a cute Calvin Klein hoodie for $ 2.99, and my favorite buy was probably a cute Nine West dress for $ 25 that Macy’s was still selling in their stores for $ 138.
I usually get our sheets from Overstock but gave Ross a try last time. They cost less but I’m not a fan. The first pair had to be returned because they were literally falling apart at the seams before I even got them on the bed. I exchanged for a different brand, and in a short time the fabric is already pilling and discoloring.
The dressing room attendants have been great, and my one exchange went very well. The cashiers though — oy. Some are good, but multiple act like they are being tortured every time they ring someone up. My favorite was standing in a line of 4 and growing while the only 2 cashiers weren’t helping anyone, just standing together and gossiping about some «problem» customer. They kept glancing over at us then going back to talking, got yelled at not once but twice by another employee, before finally the second one went back to her register and they both started to ring people up. Not sure I’ve seen two people look more miserable and annoyed!
I’ve been to the newer Bolingbrook one a few times, and they seem more pleasant, and generally don’t seem to hate you for buying stuff.

What a crap hole! I was expecting something a little more than this. Yes it’s bargain priced items but why does every discount store look like a bunch of hooligans pillaged each aisle?
All I wanted was a cheap rug set for the bathroom. I was hard pressed to find even two pieces in the same color. Everything strewn about, mismatched and plain old «hells no.»
Check out wasn’t even better. One cashier for the whole store was at the return counter ringing up customers, taking back returns, etc.
I would come here only if you’re just looking to browse. Otherwise if you have something specific in mind, then skip it.

Yeah I was excited coming from the east coast where tons of Ross’s are located and have great hidden selections in their stock. But yeahhhhhhh this one was a disappointed it looked soooooo vacant and poorly organized. Instead of being new and fresh it appeared like they were going out of business. I didn’t find anything in there that I wanted or that even caught my eye.
Hopefully this does not represent the other new Ross stores opened in the Chicagoland area *crosses fingers*