The Buchanan Group

We started working with Brian Buchanan in September 2012 on a refinancing of our mortgage. We received our quote very quickly and then proceeded with the paperwork. Things were progressing very well in the beginning. We have very good credit and a significant percentage of equity in our house, so the indications from Brian was always positive that things would progress quickly. As time went by we were handed over to assistants of Brian. We kept on following up with Brian and his assistants weekly to see the status. 2.5 months went by and nothing was approved. The whole time the reply was, it will be done any day now, it is the underwriters that are being very careful. We decided to continue the process because we did not want to restart the process all over again with credit checks, appraisals etc. Finally at the end of November we gave Brian a hard deadline and he said he agreed tha we should not move on if we did not have the approval b this date and time. That time and date came and went and we finally told Brian that we would find someone else. Brian promised via email to refund us our appraisal fee of $ 510 and send it to us shortly? It is now 6 weeks later and still no sign of the check and now Brian is no longer replying to email or voice mails. We are very disappointed.