Wheaton Eye Clinic

I’ve visited Wheaton Eye Clinic at Naperville location a couple of times. I felt the same as some other reviewers here that the receptionists are not friendly, helpful, are actually rude. I waited for an appointment for a month and at the day of the appointment I took the day off but around 2 hours before the scheduled time they called to tell me they have to cancel the appointment because of some reason. Not going back to this clinic anymore

Awful place — They do not treat you like a person and they offer no services that are personalized. You are a number to them and not a person.

Thank you Dr Williams for catching my eye problem early enough where it hasn’t escalated into anything more serious. I have an extremely busy schedule so I am not good with scheduling appointments. Dr Williams always follows up with me and makes sure I stay on track. I truly feel like a member of the family at Wheaton Eye Clinic. Laura in the eyewear dept
knows me by name and does an excellent job of providing me with the just the right pair of glasses. I recommend all my family to the clinic…

I’d like to preface this review in that I am an experienced surgical nurse… I no longer visit this location as my experiences were terrible. First of all the receptionists have attitudes, are unhelpful, and just plain don’t care. Upon my first visit, I told each of the four different people who ran tests on me before I actually saw the doctor that I did not want my eyes dilated because I was returning to work after my appointment. Sure enough, I finally got seen by The M.D. and he tilted my head back telling me he just wanted to lubricate my eyes before the exam… I trusted he got the message about my returning to work and upon questioning the drops, he admitted to dilating my eyes. He then cracked a joke that at least I wasn’t returning to work… I told him I was and that I worked in cardiac surgery. He got the point, and was extremely apologetic and remorseful. However, it was too late to win me back. Never again. My second visit was to an O.D. My brown hair has pink highlights and he felt the need to run his fingers down a section of my hair at the beginning of the exam. I was mortified, and felt so uncomfortable. I now see Michelle Andreoli at the Wheaton location and am happy.

Get a new receptionist by far worst attitude very arrogant cocky and rude. Had a family member call their office due to read dness in my eyes. I needed an appointment. Well she calls back hr later. Leaves a rude message and then calls next day asking if I got her message and rudely continue to ask if I need an appointment after telling her redness went away and being polite which I now regret I thought to myself wow how can this type of person run this practice. Wheaton eye clinic I will stick to my optho at provena mercy who has a very nice and inviting staff not to mention respects referral business from other physicians

As a family of four, we deal with a lot of different kinds of medical/​dental/​vision bills, but this is by far the most unorganized and ridiculous Billing department I have ever dealt with.
I should first say that the reason we came here was for children’s vision therapy for my then three year old son. I can’t say enough positive things about Dr. Kipp and his staff’s capability to work quickly and effectively with squirmy children. My son’s vision surgery was successful and he no longer has a drifting eye.
However, after that, all comments go downhill. As an adult, if you need glasses and contacts, prepare for two separate doctor visits, and two sets of bills. And don’t expect them to be covered fully, even if they are within your network.
Secondly, if more than one of your family members comes here, don’t expect them to apply your payment (even when it has the appropriate account number on the check) to the right account. Confusion, disorganization, and subsequent calls about balances you’ve already paid.
Lastly, like most hospitals or doctors offices offer for larger bills, we setup a payment plan. Well, even after making payments regularly as agreed upon, we continued to get pesky rude phone calls about the outstanding balance, and even after one billing person would apologize and say they noted the account as agreed upon by the previous caller, another one would call a couple weeks later. Not to mention the letters threatening to send it to a collections agency. This was the straw where we just paid it in full and vowed never to do business with them again.
Do yourself a favor and find an ophthalmologist with a better billing department!

The doctors are great once you can get passed the hour wait to see them. I have never waited less than an hour to see one (mind you I always had appointments). The last straw was one time I had an eye issue. I called to get an appointment, and had to hold for 15 minutes to speak to someone, who took my info to have a nurse call me back to ask me all the same questions to determine if i really needed an appointment that day. While waiting for the call, i called a different eye doctor, went to an appointment, and got a prescription filled, before the nurse even called me back. I will never go to Wheaton Eye Clinic again. Its a shame that they operate the way they do because the doctors are good. But, I can get great care elsewhere without the hassle.

Had cataract surgery back in December and January at their Wheaton Center and the follow care was either here or their Plainfield location. Dr. Terry Voirin did the procedure and has been very thorough with my follow up care and is friendly. I had a tough time with the first eye and he was suppose to give me a better cocktail the second time around, it was no better. I guess I just don’t like people playing with my eyeballs.
I did get one pair of glasses here and have used them in the past but the glasses are made at the lab in Wheaton. Costs are a little more here but not too far off from Visionworks/​LensCrafters. Techs in the eye glass area here are way more superior though.

They did a great job once I was able to be seen however, unlike the big name places, expect to wait at least a week or two to get in with an appointment. Also expect the most frustrating phone experience ever. Lots of voice automated direction and transfers from one department to another. Shame on them for not having a handle on that part of their business but, then again, nobody’s perfect.