One Hour Air Conditioning & Heating

SPOILER ALERT
RIP-OFF…STAY AWAY FROM THESE CROOKS
Exterior A/​C Unit Buzzing Upon Start-​Up.
Prior to Capacitor going bad, I have had my system running 72 degrees without any problems. That is before I met «ERIC».
Years ago Weigold and Sons was an HONEST Family Business, of which I have done business with them on several occasions. However after the organization was sold, well let’s just say, this new family is less than desirable.
I visited the website and located a «Free Service Call» Coupon «worth $ 99.00». I scheduled an appointment (10– Noon) through their call center and got disconnected. I called back and there was no record on file, so I had to go through an entire interview with their call center in Arizona and schedule another appointment (1 – 3)…So much for the «One Hour’ thingy.
Later that same morning, the local office manager Lori contacted me and stated that I was double booked. I stated that not always are call centers beneficial for the stakeholders, coupled with the fact that they were outsourcing of much needed local jobs. Lori was kind, however she became defensive regarding the outsourcing statement
Forward…her son Eric arrived 20 minutes later removed the two bolts from the cover of the unit exposing the Capacitor. (If the Capacitor is dad your air handler will run, however the main unit outside will not. This is an easy fix Just Shut off the breaker switch connected to unit on the exterior wall.)
MT FAULT:
I went back inside and the Boy; Eric came back 5-​minutes later. I asked him for an itemized statement for labor and parts, at which time he argued that he did not know how much that Capacitor costs. He continued to argue that that I needed an additional part (Up-​sale) so that the Capacitor would not get reined in the future for an additional. I advised him that would not be necessary, and to just present me with the statement so I could finalize our transaction.
The «Technician» said that without the additional up-​sale part my bill would be $ 258.00. I advise him that according to the coupon, of which I submitted to the call center that I had a «Free Service Call» he must adjust his statement accordingly. Eric said that since I had the coupon he would have to charge me full price (as opposed to the «Discounted Price») for the Capacitor and that instead of the $ 169.00 (Labor and Parts) he was still going to charge me $ 258.00 for the Capacitor and Labor.
I asked him again what the hourly rate was and what the parts costs were. He replied that he did not know the price of the Capacitor and that everything was all combined. I argued that is insane.
He then proceeded to tell me that my A410 refrigerant was low and that he could put the gas in the unit to make it run better. I told him that the unit was running COOL until he came out for his little visit.
MY FAULT I SHOULD HAVE STAYED OUT THERE WATCHING HIM SO THAT HE COULD NOT RELEASE MY A410 GAS OUT OF THE UNIT.
He stated that he could install the Gas for $ 250.00 for the first pound and $ 50.00 per pound thereafter. I asked him how many pounds of gas was needed, he stated that he did not know and it could be somewhere between 1 – 4 lbs. I told him that this stuff goes for $ 80.00 for 25 LBS. and that the Capacitor is available in Bonita Springs for ONLY $ 9.00 at HVAC Supply, Inc. 28 730 S Cargo Ct Bonita Springs, FL 34 135. These Guys at the HVAC Supply are great. You can also find some reputable workers there that have connects to get your service done properly through their referral program.
Regardless, I told this Eric guy to remove the Capacitor, paid him for what I thought was far $ 89.00 for service call an purchased and installed my own Capacitor (3-​minute job) I later called Hanes Refrigeration (Spoke with Donna which hooked me up the GAS for the same day service, without any service call well let’s say combined it was all CHEAPER than Eric’s combined bill.
In, Conclusion, STAY AWAY FROM Wiegold One Hour Air Conditioning & Heating.
RIPOFF AND WAY OVERPRICED. DO YOUR HOMEWORK.

Rip off !!! WOW… I just threw away $ 89 to have a technician come to my mother’s condo to tell me that One Hour Air Conditioning & Heating {aka Wiegold} wanted to charge her almost $ 500 to install a $ 40 thermostat!!! If I were in Florida, I could install that unit in about 10 minutes with my eyes closed. Even a brain surgeon does not bill at $ 3,000 per hour! Thinking there was some misunderstanding I had the tech call management on the pricing. The tech called me back and said that his manager/​supervisor thought the price was «more than fair» and that the thermostat came with a 10 year warranty! LOL. I could buy 10 thermostats and it would still be cheaper than their $ ⁵⁰⁰⁄₁₀ year warranty. Had the unit replaced by another company for $ 194 (61% cheaper) which is bad enough but at least I wasn’t screwed by this nightmare company! They have my credit card information so now I have to worry about them messing with my card! A 1 star rating is far, far too generous a ranking for this company!

Rip-​Off!!! $ 264 for a $ 22.45 part. DO NOT USE THIS COMPANY !!! Tried to sell me a $ 683 thermostat that is only sold by them.

We had a new A/​C unit installed in a villa on Apr. 20. During the install a pipe was damaged that then leaked through the ceiling. The company accepted responsibility for the damage done, but now 3 months later, I am still having to call over and over again to try to get them to complete the repair work. They clearly don’t care about their customer once they have their money. Do NOT use this company!!!

This company has recently been bought by One Hour It does not have qualified HVAC service people. Stay away from this company– they have no idea how to service or diagnosis a A/​C problem — they suggested parts that were not needed and wired my unit completely wrong causing excessive issues they could not figure out. I have to have another company fix the problems they caused to my A/​C unit. Again pick another company HomeTech is much better.

Service is great, ppl are nice, but the salesman ripped us off for a new central air unit. We overpaid nearly $ 2000!!!