Terrazza

A good dining experience is priceless. Terrazza, in the Ritz Carlton, Naples fell seriously short of this experience. It was Christmas Day dinner with the family and our expectations were high, considering the establishment. We arrived and our reservations were for 5:00 pm. When we arrived, they were not prepared on time. The food selection was minimal, but worst of all, cold. Apparently, they had an issue with their steam trays. Cold mashed potatoes, cold mushroom truffle soup, when the salad is hotter than the food, you know there is an issue. The waiter, Adam was sympathetic and concerned about our horrible experience. If it had been any other night, we could have left and went elsewhere to eat. However, being Christmas Day, the options were limited. Very disappointed and will definitely not be returning. Spare yourself the horror and skip this place.

We decided to stop in for lunch as we live close by. From the greeters to the wait staff everything was superb. There really isn’t a view from this restaurant which is a shame since the Gulf is steps away but the food compensated. I am a hamburger snob and I am usually disappointed. Happy to say that I had one of the best burgers here that I have ever had! My husband had the Grouper Piccato and he loved it. The bread service includes little foccacia bites that are incredible! We will be back!

Just another wonderful part of the Ritz. The breakfast experience is something you will not forget. I would not waste time looking at the menu just sign on for the buffet. The price is almost the same as ordering an an item from the menu. The choices are plentiful. I highly recommend the pecan rolls with the walnuts. Could eat these all day. Sitting outside in the morning under the sunshine is a nice way to start the day. As usual the service was over the top. They are great at anticipating your every need. As an added touch if you go there two days in a row they will remember you and your previous day order. Quite a feat! Why go anywhere else for breakfast when the atmosphere set the tone for the day. Will definitely be back as often as I can!

We dined at Terrazza for breakfast. The hostess was welcoming and personable. Service declined after that. The waitress who I’ve decided not to name mumbled incoherently about the breakfast specials. She did not appear to be a «people person» which is fine, unless your job is in the service industry!
After the meal was served, she never checked on us the entire time we were eating and so my water glass was empty. When helping a nearby table, she would walk right by us without eye contact even though I tried to catch her attention. We flagged someone down for water and the check. She brought the check without a word and left.
As a result of this less than Waffle House acceptable service, let alone the Ritz where a mediocre scrambled eggs breakfast cost $ 20 plus, I will be eating breakfast the rest of my week’s stay in town.
Thankfully, the other Ritz restaurants (Gumbo Limbo, Dusk, and The Grill) open for later meals, have had excellent service and food.
Terrazza based on your Unilocal reviews regarding service you need to send in some secret mystery diners because the local IHOP has better service! Step up your game!

The hotel grounds transport you to an entirely different dimension where currency is limitless and immaculate Phalaenopsis gingerly dangle about, completely oblivious that their less-​perfect cousins fetch $ 29.99 a pop at the Whole Foods down the street. I researched sunset times on Google and made reservations on Open Table 15 mins before. This is paramount. Sunsets are surreal and the setting is fit for exploration of novel Florida landscapes rivaling Conquistadors. Clearly, it goes without saying that service was on par with The White House Correspondents’ Dinner (sans annoying one-​liners). From white glove valet down to the finely dressed restaurant manager, my girlfriend and I were saturated in a high-​class affair. Despite the grandeur the fare at Terrazza was well within the sub-​$ 150.00 weekday budget, including alcohol (though my girlfriend did not order an entrée) and a few apps. I had the tuna pappardelle, which was fantastic. The apps were forgettable the minute I tasted the rich pasta dish with thick, freshly prepared noodles and perfectly cooked tuna. Granted it was pretty dead (out of season) but still romantic enough and the beautiful weather made dining al fresco nothing short of a necessity. If you can spring for it, this is an absolute must.

Food was very good. High quality. I will give them that. (Maybe a little over seasoned filet But perfectly cooked.)
Service was meh and dishes are small, the great pizza bread rounds almost makes up for it.
I just think Ritz has an opportunity to capitalize on having strong, highly recommended restaurants and capturing the attention of all its guests and neighborhood guests and their wallets but at both these Ritz in Naples they fall short again and leaves me saying meh!

I went there for their Sunday brunch buffet. It’s $ 30 and its at The Ritz so you think it’s going to be top-​notch but, it’s just «meh’ and I won’t be back. There were a few items on the small buffet that were good. The blueberry muffin and the orange juice where both great but no free mimosas you’d expect with a high priced small buffet. We ordered Bloody Marys which were nearly $ 20 a piece making our breakfast for 2 people $ 110 — I love to splurge so had it been great I’d have no issue with the price. It’s upsetting to pay that much and not have it be 5-​star.
Also the reviews on no coffee refills… yup, I got one small cup (which was cold) and was never even offered a refill and the salmon wasn’t fresh in the slightest.
Come on Ritz — you’re better than that.

Don’t expect coffee refills in your tiny coffee cup. Prices are high and service is low. You feel a bit trapped as to go out for breakfast it is a huge ordeal so you opt for the only choice. It is a pretty place and you can sit outside but food is just ok with a high price tag. No free wifi so if you read your news on an iPad again you pay… and pay.

Except for the spaghetti and meatballs the portions are I really small. Pastas were cooked just right but most of the dishes were over salted. Service was excellent and the saving grace for an otherwise forgettable meal.

We stayed at the Ritz Carlton last month and popped in here for dinner. I’m big on aesthetics and Terrazza hits the mark with a polished yet inviting atmosphere. I wasn’t aligning with our server’s approach however. I’m sure she meant well, but I found her a tad unprofessional in her approach, especially when I received my gluten-​free pasta and she came out clapping her hands flamboyantly, exclaiming: «Yay! You get to have something different tonight!».
We were seated on the terrace and by the time our meals arrived, there was an onslaught of flies and insects! I’ve been to Florida numerous times but never in the summer and as I understand now, this comes with the territory. I wish our server had mentioned the possibility of this happening before we were seated on the terrace! Our saving grace that night was the restaurant manager (I believe his name is Michael, tall handsome guy, short black hair, wedding band) who came outside at just the right time and asked us if we were okay. He mentioned that this is normal during summer in Florida and he would be happy to move us inside. Once seated inside, he apologized and offered us free dessert. Now that’s service!
I ordered ‘Anabella’s Octopus’ for an appetizer and it was so delicious. As a Portuguese guy, I grew up eating octopus and not everyone does it right. I still think about the octopus here and wished I had asked for the recipe! So tender and bursting with flavour!
I had gluten free pasta with seafood. I asked our server about the sauce, and she explained the pasta and seafood would be tossed in olive oil and garlic. Personally, I like my pasta ai frutti di mare tossed in a nice marinara or vongole sauce. She assured me that a marinara sauce would be no problem. Well, I didn’t quite get a marinara sauce, but the dish was tasty enough and I ate it.
Dessert was lovely: 2 choices, both in stemless martini glasses. The first: a layered mousse cup with chocolate on top and what tasted to me like passionfruit on bottom. I asked our server if it was indeed passionfruit and she agreed. The second was simply fresh chopped strawberries tossed in a syrup and garnished with some cookie and whipped cream. I asked our server what the strawberries were tossed in and upon returning from the kitchen, she responded with ‘it’s a basic fruit coulis’. Gee thanks, that really answers my question. What kind of fruit coulis?
A somewhat lovely evening over all due largely in part to the wonderful manager. And that octopus!

Das Frühstücksbuffet ist in Ordnung, aber nichts absolut außergewöhnliches. Der Service hier war, ganz im Gegensatz zum restlichen Hotel, nur mäßig. Vielleicht waren die Mitarbeiter aber auch nur schon etwas müde, weil wir kurz vor elf zum Frühstück kamen, um 11:00 Uhr schließt das Frühstücksbuffet. Als Entschuldigung taugt das aber nicht, schließlich ist mir das egal bei den Preisen die man als Gast hier im Hotel bezahlt.