Roto-Rooter

I was having a drainage (no drainage in the entire house, which means no showers, no toilets, no washing dishes, etc.) problem from Sunday to Wednesday. I tried to DIY it and tried a few things over the few days, but it didn’t work. Wednesday was Christmas Eve, and I had low expectations of finding anyone open or available, but when I looked up Roto Rooter online their website clearly stated that they were open ²⁴⁄₇ «on Christmas Eve.» I took that to mean, yes, they know it’s Christmas eve, and they mean it when they say they are open. I was prepared to pay premium pricing to get this problem solved. I used their online appointment scheduler, and even now, three days later, not only have I not had an appointment, I haven’t received any calls or emails at all from them. I described the problem in detail through the scheduler and clearly no one there was concerned that I had a home with no toilets. I called another plumber yesterday who came out within 90 minutes and solved the whole problem. I’ll never call Roto-​Rooter again.

PRICEY !!!
Yes, I had a service call on a Sunday. Yes, I expect to pay more for a Sunday. I do NOT expect to pay $ 245 PER HOUR (and it took 2 HOURS) only to be told that we’d have to call someone else (because it was beyond the scope of their abilities). It seems to me that could have been determined a little faster, but they probably charge portal to portal, so you’re paying the $ 250 on travel time too. I will not make the mistake of EVER calling them again.