Sunnyside Acura

I’ve been leasing vehicles from Sunnyside for the past 7 years now and the past year I have been lucky to work with Jimmy B. Everyone on the sales floor is actually a good team to go in visit when looking for a vehicle.
Being in sales myself I am not an easy customer to deal with because I will make sure I get the best deal possible but also make sure to keep in mind respecting the sales person’s side as well.
There’s not a time where I have felt pressured to do anything at all. I’ve trusted Jimmy even sending my wife in without me because he made us both feel comfortable whenever we came in.
I brought the challenge of trying to beat our perspective of replacing our 2016 RDX w a Honda w the 3^rd row… He did his research comparing the two and there was no way after all he worked and provided us with the needed information to make a better decision.
Whenever I run into someone who ask about both our cars (2016 MDX and TLX) I make sure to send them his way.
We then worked with Idy thigh all the financing which he made easy for us and made sure he walked us through the whole process from start to finish.

A family member recommended that I try sunnyside when I said I was in the market for an Acura. I wasn’t disappointed! Service was great.

Do not buy at this dealership. Save yourself the headache. Purchased a new Acura MDX 2016 and had nothing but problems. Tires needed to be replaced right after we purchased it and it is so bumpy I can’t ride in the passenger side without being nauseous. Management was horrible to work with. Test the actual car you are going to purchase multiple times before buying. We test drove another car and got stuck with a lemon.
I’m here now having an oil change which I schedule last week. I made an appointment and the women on the phone stated to me that it would only take 45 minutes because they don’t even have to vacuum. Three people have come and gone since I’ve been sitting. After an hour I went and asked. He said he just drove my car into the garage. If I hadn’t have asked then it would still be sitting out in the lot. Now I have to pay my childcare extra money because I am late picking my children up. Fantastic!!!
Not service you would expect from an Acura dealership. Will not be purchasing from them again at all!!!
Please think twice about coming here. They seem nice on the outside but will try to screw you any way they can.

I have purchased a dozen or more new and late model vehicles over my lifetime. I have had some good and downright horrible experiences. I have had the opportunity to buy two vehicles from this facility in the past year or so. Both times I have had Alex Gad as my sales representative. I don’t often write Unilocal reviews but in this case, I thought I’d make an exception. Alex is professional, honest, sincere and knowledgeable. You can’t ask for more from a sales representative when purchasing an auto.
The dealership however is no different than most others. Ultimately management (in my case Nadi Malek) made the final decision on trade in and sales price.
In both of my sales and trade experiences at this facility after negotiating with Nadi, he let me walk away from the deal and in both cases I was very close to purchasing from another dealership, however my phone rang and I was convinced by Alex to come back in and talk. I did and both times Nadi became more flexible and we were able to put the deal together.
Bottom line… I had to work for my deal (shop around for your best price), if you decide to shop Sunnyside than I highly recommend Alex Gad. If your negotiating final price, talk to Nadi and if you can’t come to terms than «walk away».

Pretty frustrating sales experience. They play a lot of games with making «mistakes» in their internet pricing. It has happened 2 out of 2 times I have dealt with sales people here.
And now a horrible experience with the service department. This dealership’s policies and business practices are unethical. I went from giving them a 5 star review to this one star review. I will never do business with Sunnyside again.

If I could give less, I’d give less. This dealerships finance department is absolutely horrendous. I went to buy a car and we agreed on a trade and purchase. I also have a $ 4500.00 down payment.
Unfortunately, I left while finance was working with banks. They called me once they heard back and it just wasn’t going to work on my terms, I signed nothing, and sent texts to specifically destroy my check to the salesman and it was supposed to be done. Instead the check was still cleared, caused issues at my bank, and the dealership has yet to return my calls on this. Absolute bullshit. This is by far a horrendous service experience. If a sale isn’t finalized with a purchase agreement you don’t cash someone’s check, even after assuring them it would be destroyed.

I had to go to Sunnyside Acura for a airbag recall.
The entire scheduling process was super easy and hassle free. I made an early morning appointment and was in and out in no time.
The staff were very friendly and nice; the waiting room was clean and comfortable and had snacks and newspapers.
Maybe someday I will return here and purchase a new MDX!

This review is for the Sunnyside Acura service department.
In a nutshell, every one of my 5 service experiences has been disappointing.
Over the last 14 months, we’ve been to Sunnyside service on five different occasions for 2 cars. We’ve been in for oil changes (one for each car), balance/​rotation. Each service trip has me questioning the decision to go with Acura.
No matter when we have scheduled an appointment we are made to wait at least 15 minutes before we can hand the keys over to someone. What’s the point of having me schedule an appointment if I can’t plan my day because you can’t execute a schedule?
If you’re too busy that means you need to hire more people, get people to be more efficient or schedule fewer customers.
Oil changes are only supposed to take an hour. When i check in I’m always told it’ll be ready in an hour. After 1 hour comes and goes, i check on the new time estimate. They then say, it just needs to be washed. Why does the wash take 1.5 hours? I’m sure it doesn’t but they like to throw the wash in as a reason I have to wait an additional 1.5 hours. I’ve had them take 2.5 hours for an oil change; the reason I’ve been given each time is that they are busy. Seriously!!! My schedule is very busy and it puts me in a difficult spot whenever Sunnyside Acura is involved. I have to scramble to re-​schedule my meetings because of how poorly they estimate the job. I’ve asked them to skip the wash but somehow it still takes 2.5 hours for an oil change.
If you don’t have a hectic schedule and you don’t mind having to deal with waiting 150% longer than originally promised when you handed the keys over to the service folks, this is the service shop for you.
Yes, the people here are very nice (that’s what warranted the 2 stars instead of 1). The service manager needs to step up and get things under control. How can the wait time estimates be so far off 90% of the time? You can’t do business like that and feel good about yourself, right?

Nadi Malek is man of his word and stands behind the cars he sells and the actions of his dealership.

I’ve had my Acura serviced here twice now and they do the best job of any Acura dealership I’ve ever been to. The service department’s prices are fair and well explained and they do good work, but best of all the staff goes out of their way to make sure you’re satisfied, calling the next day to check in.
I recently had several services done at once and they were quick to offer me my choice of a loaner vehicle at no charge. Their waiting room is well stocked with magazines and complimentary snacks, but I really appreciated being able to use the time spent waiting to run errands in Nashua.
I’ll keep coming back as long as I have my Acura, and I’ll probably buy another one from Sunnyside once I’ve driven this one into the ground.

I have purchased two new vehicles from this Acura dealership. Those experiences were less than desired but did yield the lowest price. This survey is intended to warn Unilocal users on Sunnyside Acura’s Service area. I routinely experience long delays on telephone service lines that usually require leaving a voicemail. Voicemails are usually unreturned so you must then turn to email messages. My latest experience involves these poor initial service experiences but also their lack of commitment to honor a warranty service item with the vehicle well within its warranty period. The vehicle delivered a message to me through its on board message center that a software update is needed. I contacted Sunnyside Acura (after ongoing frustrations to actually get through to a Service employee) and they advised me that they cannot guarantee me that the software update is actually covered under warranty and I will need to pay for the software update. What is the point of a bumper to bumper warranty when the dealer will not honor? Sly Figarella was the Service representative who was useless in this poor service experience.
Update: I have been advised that there is an outstanding service bulletin for my vehicle and was provided misinformation. Vehicle has been serviced by Prime Acura

Sunnyside goes the extra mile. The Bridgestone tires from the factory on the base model TL make extra road noise and ride like a log wagon. Sunnyside installed the best Michelins at close to the
price and gave me $ 500 credit for the Bridgestones even with 2,000 miles on them.

Excellent from Sales to Service!
Although I intended to purchase an Acura, I ended up purchasing a used Lexus. The salesman Tim was exceptional… never pushy, very helpful.
This car was not under warranty but they made sure that it left the lot in great condition. I did have a minor problem with a small crease in the headliner… they tried to repair it at the dealership but were unable. Six months later, I happened by chance to meet Jim Powers the President and we were discussing my purchase. He was not happy to hear that the headliner couldn’t be repaired and asked me to bring it in again. He sent it offsite to someone he thought could repair it and they did. I had a beautiful MDX rental car for 2 days too. When I picked up my car, it had been detailed… all shiny and clean! I have purchased many cars throughout the years and have never experienced this type of exceptional service. I am a customer for life… and have certainly shared my experience with many friends.