Hi Tech Service

I probably should have read the reviews before taking my CDRW2000 to Hi Tech, authorized TASCAM repair service. December, 2015 — brought in the unit with a problem. They said no problem. Picked it up. Still the same problem, fade in and out repeats and repeats without command during recording. Returned it to the shop January, 2016. Still not checked by June 2016 (after I called multiple times over the six months to check) so I picked it up. They were outraged that I should want my deposit money back. Not worth fighting over so I left without a refund. So much for valuing customers. One would think Music City would have more repair choices. One other option in Franklin said I would have to deal with Tascam.

This story is so unbelievable, you might think I am kidding. Approximately 9 months or more ago, I dropped off my very nice Classe DAC 1, a $ 4,500.00 digital to analog converter off at Hi Tech Services and personally engaged Tom, the owner about the piece. Tom sat in his office chair, never got up to shake my hand, look at the DAC, I was just another person with something to have fixed. I brought it in boxed up «carefully» in it’s original box where it would not be damaged. The first thing they did was take it out of the box, said they had no room for a box. I called and called over the next weeks, then months and always got the same story from the same lady, no, you cannot speak to the technician, but she assured me, they were working on it, (it needed a module), right, a module, what module? As I had a back up DAC, I really wanted to see just how long Tom’s company would drag their feet, well it’s been 9 months and nothing has been done, and their company has not called me ONE time in over 9 months! During that time I moved to Memphis, so I was not getting back to Nashville, in the meantime, the lady that continually kept telling me they are working on my DAC, died suddenly. About two weeks ago I called again and told the lady working for Tom now, enough is enough, look, no company could possibly care less about their customer to not call them in this length of time. I told her, under the circumstances I would certainly appreciate receiving my $ 49.00 back, a fee I paid when I left my unit with Tom’s company. She obviously had no reason to offer me, why no one from Hi Tech Service would sit on a customer’s product for 9 months and do nothing and NOT EVEN CALL THE CUSTOMER TO LET ME KNOW SOMETHING. She said she would be glad to refund the $ 49.00 and I told her I would be in within the next week to 10 days, again, I am now coming from Memphis to pick up my piece. I cam in today at 2:00 PM, two ladies were there, no Tom and no techs. They finally found the DAC with tape all over the top of it and one of the ladies shook it and everything was rattling around in the DAC and she said is it suppose to do that, and I said no way! She noticed there were no screws in the side of the DAC, so I slid the top off and found 6 connections un-​soldered, screws to the circuit board, metal spacers, quick disconnects ALL DISCONNECTED. She said, well, we don’t usually give these pieces back to people all apart, and I said, I called your office OVER 10 DAYS AGO AND TOLD YOU I WOULD BE HERE TO PICK THE DAC UP, and now it’s been over 10 days, and I’m here and the DAC is still in pieces, what in the heck is going on. So, she said why don’t you call back and speak to Eugene, the tech who comes in at 3:00 PM, so I left and called him back. Very nice Asian man, a bit difficult to understand, and I FINALLY got to ask him what was wrong with my DAC, and he said some capacitors had blown and it was probably a power surge, and I asked why did it take over 9 months to get that answer and WHY did no one from their company call me at any time in 9 months. They had no answers and the younger lady said, well we run about nine months behind, which is probably why he did not call, that’s right, that is exactly what she said to me. I called Eugene back and asked him if he had put my DAC back together and he said yes, and then I asked him, did you remember to solder those connections that were un-​soldered when I viewed the DAC earlier? He said he did not realize they were not soldered, but he would check it. I said, can I pick my broken DAC up with the solder joints back in place, and all cables plugged back in with screws back in the circuit board and screws back in the sides and he said he would take care of it, so as of 6.10 PM on October 27^th, 2014, over nine months after my DAC was dropped off for repairs at Hi Tech Service with Tom, the owner, personally, it’s not even ready to be picked up BROKEN! I personally believe all my trouble is worth Tom pulling out all stops to FIX MY DAC 1 AT ABSOLUTELY NO CHARGE TO ME FOR ANYTHING, WHAT DO YOU THINK?

Slow. Had my Kenwood deck for over four weeks for a warranty repair. I called several times. When I asked to talk to a tech or someone else she said ok I’ll get him. Then explained he wasn’t there. When I asked when he would be in so I could talk to him she said he doesn’t have set hours. Really?
Once I finally confirmed it was done and they were ready to ship I called five days later assuming I would have already received it. The person answering
once again confirmed it was ready for shipment. When I asked who was responsible for shipments she said she wasn’t sure. I said ok then I’m going to call YOU every day until I receive it. Got it three days later.
My takeaway if you have your moms 70s turntable or some other high end device go for it based on reviews.
For Kenwood warranty service as they are a registered provider, ask for another.

I dropped my receiver off with them to diagnose and fix an HDMI video out issue that occurred, likely due to a storm. It’s been 5 weeks since then and I never even got a call with a price quote for the repair.

Hands down the best place in Nashville to bring your electronics for repair. They have repaired several hi-​fi components for me and I have never been disappointed. Great staff & service

Good people and good service! These guys (and gals up front) know what they are doing around vintage electronics. I’ve had two Carver Amps serviced here. The owner took me to the back and I couldn’t believe the amount of vintage electronics he had in that place. The building is not much to look at but remember, they’ve been their along time. The cost was reasonable and the workmanship was good. I wouldn’t hesitate to take any of my electronics to Hi Tech in the future. Thanks.

Fabulous service. These guys know what they are doing and can handle complex
Issues with high end equipment. Very pleased with their service!!!

We are so fortunate to have a great place like this in Music City.
Tom, Kenny and the whole staff are just great and take care of all my vintage audio repair needs quickly and reasonably at very fair prices.
HIGHY RECOMMENDED!

Great service! Diagnosed problem and had the issue fixed within days. I highly recommend their services to you.

Friendly people that love vintage HiFi. Took my 1978 vintage receiver to them for a tune up and repair. $ 50 down to get started. They said it would be about a week. Sure enough, a week later they called and quoted an additional $ 35 for the repair. It was finished the next day. It works.
Good, punctual, no-​nonsense. What more do you want?

I looked up Stereo Repair in Nashville and found these reviews on Hi Tech. It was with a lot of trepidation that I went as it was my Krell amp that was not working. This Amp was $ 3300 new. When I pulled up to their location I almost didn’t go in, but Shipping this thing back to Krell was $ 58 each way to Connecticut, And Krell charged $ 125 per hour with a two hour minimum. Plus Krell Charged me $ 85 for a $ 5 Binding post from RadioShack. And to make matters worse, it took them six weeks to get it back to me.
Still I told him I only wanted them to look at it and tell me what was wrong. Deposit was $ 45. I got a call two hours after they closed at 4:30. It was the technician. He was informing me that it was ready. Ready? Wait a second I only wanted you to look at it. Yeah, but it was an easy fix he replied. But what do I owe I asked? 527 he replied. Five Hundred and Twenty Seven Dollars I asked? No, Five Dollars and 27 cents, the repair was $ 50.27 and you already paid $ 45.
I picked it up the next day and it works perfectly. All Good. I just saved about $ 400. And I didn’t have to go six weeks without.

I purchased some non-​working Marantz hifi components. Took them to HiTech and three days later they call with an estimate. Very reasonable. Two days after that the units are set up and sounding amazing. Looks like Kenny – the tech, who actually gave me his cell phone number in case I needed him after hours (!!) – took a little extra time to clean things up, too. I’ve had good dealings with Tom and his HiTech crew in the past, but this latest transaction has been the best yet. Highly recommended.

These guys repaired my 1972 RCA turntable, and in a timely manner. Other places had quoted me a six-​week turnaround. The guys at Hi Tech Service repaired my turntable in a week.
It can be a little tough to find on Nolensville, but it’s worth it once you do find it.
Hopefully, I’ll never need to use them again, but should my turntable ever need maintenance again this is the first place I’m going.

Do you own any old hi-​fi equipment? Is it broken? Are you sad because you can’t find parts or people to repair it? It’s o.k., Hi Tech Repair can take care of it for you.
There’s been a resurgence lately in vinyl records. Record companies are reissuing old albums on vinyl and many new bands are choosing to release their albums on vinyl with free digital downloads. I have seen a few places selling new turntables, but they tend to be expensive and are stand alone units. I much prefer my old console turntable from the early ‘80s, but when I inherited it, the turntable was wobbling and the auto side-​change feature didn’t work.
I asked around town and was directed to Hi Tech repair, who fixed it perfectly, quickly, and for a reasonable price.
The inside of this place is quite a trip. The walls are piled high with old audio and visual equipment of every kind. You wonder how they could find anything in there, but they manage to do it. They have some hard to find parts, including needles for record players. I’m not sure of all of their services, but I think knowing about this place would be handy for most music listeners and musicians.