JoS. A. Bank Clothiers

Best habadashery in Green Hills. With a sale, the prices are great. James the Manger is phenomenonal. He was very patient and took his time with my suit. Great experience.

This place is a travesty! I would give it zero stars if I could. They have no idea the true meaning of customer service. My wife tried to purchase 4 Traveler shirts for me for Christmas, they did not have but ordered them for her to be sent to our house. All 4 were to be buttoned down. One was to be monogrammed. Results: got two total, no monogram, & one buttoned down. The other 2, Back ordered until March. Then tried to return an inferior sewn wool red vest worn only at the holidays and purchased for me in 2013 for Christmas. There answer, we don’t make exchanges after 90 days. No, sorry, no hey we can give you money towards a new one, no offer to make the repairs… NOTHING! Lousy customer care. I won’t be back. This after I have spent about $ 1,000 in this store in the last 4 months!!! No wonder they are up for sale, not sure Mens Wearhouse can fix that mess either

Like a few people mentioned in the reviews before me, I have had several times where I walked into a JoS. A. Bank and received terrible customer service. However, there is a representative by the name of Dan Fowler at this branch who completely changed my perception of this chain.
I was the groom in a wedding recently and needed a total of 9 suits for guys all over the country. Not only did I get a great price on the suits, but Dan also made the process easier than many experiences I’ve had as a groomsmen for other weddings when places like Men’s Warehouse were used. Dan remembered my name and greeted me with a smiling face every time I walked into the store. He figured out sizing, shipping, tailoring, etc. for people in many different states and made sure everyone was ready to go before with their suits and shirts in hand before the big day. He was also sure to follow up with me every step of the way and if I needed to call him for a question, he always made me feel like a priority even when he likely had customers in front of him on a busy Saturday.
JoS. A. Bank could certainly afford to lose a few of the other people who work there, but Dan is a diamond in the rough. If you ask for him, I promise you will be well taken care of.

«Help wanted: Looking for salespeople who don’t give a shit.
Must be willing and able to discourage potential customers from purchasing our below average quality products, ideally in multiple languages. Apathy highly desired. If you can wear a suit with disdain, we are your employer of choice!»
I swear this has got to be the ads they post on
and in the want ads of local newspapers. JoS. A. Bank, besides having a douchy name and subpar clothing, is simply one of the worst stores I have ever been into — and I’ve tried going to three stores in three different cities. The only consistent element is how crappy the service is! Take a recent trip for example at this shop in Nashville…
I go in looking for a cream colored suit that I saw on their website. I’m hoping they’ll have one so I can dress all spiffy for the Kentucky Derby next month, and I find the salesman after browsing the store. He doesn’t really seem all that interested in helping me out (and clearly unaware that I’m about ready to shell out $ 400 for a custom fitted suit), and when I tell him I found it online, he says, «Maybe you should go buy it online.» He gave me a dirty look afterwards that cemented my previous visits as representative of the JAB experience.
I will NEVER go to this chain EVER again, and I strongly advise all of you to do the same. This is what happens when you treat your clients and customers like they don’t matter — guess what, THEY DO.
p. s. Check out Bachrach in the mall. They’re awesome and totally helpful!

Good product but HORRIBLE customer service. I ordered suits 2 months ago and still waiting on one pair of pants to come in the mail. Calling the store is very very painful as you expect to be put on hold for long periods of time only to have them say the product is still on back order and give you a new date. VERY frustrating staff at this store. Horrible.

I am a woman raving about a men’s clothing store. Can’t help it — I really think Jos A. Bank does a great job with their marketing and I’ve watched it at work on my father and fiancé … they love it too and so I think I should share.
A year ago, I wanted to buy a bow tie for a friend for his birthday. Went into Jos. A. Bank. They asked if I wanted to sign up for their free corporate program which means I give them my company info (including email address) and they send me email messages pretty much every day in exchange for 20% off every purchase. Granted, that’s a lot of emails, but that’s also a lot of savings. Well the tie was a little more than I wanted to spend so I said yes thinking I’d just unsubscribe and that would be it.
Well, I started forwarding these emails to my boyfriend because they are always having some gosh-​darn unbelievable deal in there and he started shopping pretty regularly. Then, my Dad who loves Brooks Brothers and has been loyal to Men of Measure for years starts shopping in there with my fiancé. 2 cashmere sweaters for $ 95 later and he was hooked.
Now here’s the cool part. Every time they shop there and use my corporate account, I get an email from the store manager thanking me for my purchase. This is clearly automated, but somehow it works. I know his name and I don’t mind getting his calls. Last week he called my father and fiancé to let them know that they were having a sale that was buy one suit at full price, get 2 free. He encouraged them to come in on the weekend to pick our their suits, he would set them aside, and then run their CC’s on Monday when the sale was running. Cha-​Ching.
This same manager also went on a nation-​wide hunt looking for some ties we wanted to buy to coordinate with our wedding party. He called and emailed me personally over 3 freaking ties. I mean that is service.
I just think it’s so rare that the personal relationship is a part of retail anymore. It’s definitely moreso for men than for women’s clothing. But it’s refreshing to see a company that has combined mass marketing (emails) with a personal touch in a way that makes a national retail chain feel local. It’s pretty damn cool and a pretty good deal to boot.