Nashvilles Best Cleaning

Bought a groupon for chimney cleaning. The guy rescheduled with us last week, leaving a voicemail the day before he was supposed to come and said he had a family thing but could «definitely do Tuesday, Wednesday, Thursday, Friday, or even possibly Saturday of the next week.» — that would be this week. We called him back and he is now saying he doesn’t know why he would have said that and he doesn’t recollect saying that at all (we have the voicemail). Then he says he can’t fit us in until February. My husband, staying calm as this is something we need done soon, then mentioned possibly having to cancel and then the guy hung up on him. WEIRD. Judging by our review and the others on here, I’m not even sure this company has ever cleaned a chimney. We contacted Amazon (Groupon) and they quickly gave us our money back and were very nice, said they would make a report of it. So we still love Groupon, but this «chimney cleaning» company sucks. Stay away!

Bought a Groupon on oct 21^st, I have called and left four voicemails trying to set up an appointment without a single call back from the company. I’m giving them until December 14 to contact me before I ask for a refund from Groupon. I did submit a complaint today telling Groupon that I can’t get a hold of them. Will update later…

I had a groupon for a chimney cleaning and Steve came out, saw the chimney didn’t need cleaning, and gave me a voucher for a free cleaning to use this Summer, after the Winter’s use. He did not charge me for the extra trip to my home. Honest person.

I purchased services on Amazon local. They didn’t show up on their schedualed time. When I called the guy acted like he didn’t know what I was talking about, and was ambiguous about rectifying the situation. He stated he would call me back, but hasn’t so far. If he’s not here today or tomorrow I’ll file a complaint with Amazon and ask for a refund.