The Vanderbilt Clinic

I’m not really sure how to rate this place. I come here mainly for blood work after my GI doctors appointment. I’ve also had to do some radiology scans here too. The clinic is huge. I spend most of my time on the first floor around the courtyard, that is where the patient lab is. The wait time for the different services I’ve used here isn’t usually long. I had to wait about ten minutes last time to get some blood work done.
One of my complaints is the front desk staff can sometimes be very curt. I think a lot of them seem like they don’t enjoy doing their jobs and it shows. There isn’t anyone that is overly friendly. I know that they deal with tons of people all day, but I wished they were a little more welcoming.

Vanderbilt… the name has power… indeed. Great doctors with great backgrounds! The urology department was voted best in America… So no brainer, right? You want the best for your loved one, correct? So you think Vanderbilt!
Here is where that is wrong. The best isn’t just what they can do or lives they can save. Best is making sure you take care of your patient, not ignore them by not returning calls, and not treating a patient like he doesn’t need you because he has many others!!!
The staff is horrible, their phone system is horrible! Why have a number to push for the nurses station when they never answer it and it throws you back up to scheduling? Oh, and plan to be on hold from 15mins-​20mins! The one nurse calls me after my dads visit asking me what doctors the doctor he saw there at Vanderbilt wanted him to see. Umm. why don’t you know this? Then asking me why the doctor at Vanderbilt wanted him to see these doctors? Asking me who this doctor was he saw before when everything was there in his chart we filled out! She proceeds to tell me to contact his heart doctor back home to rush them on getting his medical file together, so when they faxed the medical release form they would get them right away. You know what? That was a week ago and they still haven’t faxed them the medical release form, but make me rush them. For what? The doc at Vanderbilt said he would speak with his heart doctor, guess what, it’s been 3 weeks and he never did!!!
I called and asked for his doctor to contact us, I am still waiting for his call and it’s been over 2 weeks and NO return call. He has cancer, let’s take our time shall we so it could spread more!!!
My dad started having complications, I called them telling them if they couldn’t move up his one appointment from the 24^th, we would have to find another doctor. Wanda, his nurse calls me laughing being arrogant and says the doctor moved it up to the 19^th as he felt he should be seen sooner! HE FELT??? I called and demanded it, the 19^th isn’t sooner, and who gives her the right to laugh and be arrogant with me when my father is battling cancer???
Not to mention a test they said takes 3 days for a result, well they never called us to tell us, I called them 10 – 11 days later asking where are the results???
I will say this, the doctor is good, and 2 nurses were very good there (one of them just started) if I was dealing with the nurse he saw in the room getting his file together I would of loved this place. If the doctor returned my call and offered more concern I would stay here. However, his staff made me dislike Vanderbilt.
IF YOU ARE GOING TO HAVE A OUTSTANDING HOSPITAL AND DOCTORS, THEN HIRE A OUTSTANDING TEAM OF NURSES AND STAFF, BECAUSE PEOPLE DON’T CARE HOW GOOD THE DOCTOR IS IF THE STAFF TREATS THEM HORRIBLY…