Walgreens

I use to go to Walgreens, until the customer service went down. It seem to have went down when more stores popped up all over. I actually called the district manager about one particular location. The attitude was pretty much go elsewhere. I did. For the past five years. If a company does not appreciate your business and take customer service seriously, another place will.

My wife and I recently moved our prescriptions to this Walgreens. It’s closer to our house than our old pharmacy, and it’s generally more accessible. Today I tried to pick up my wife’s prescription so she wouldn’t have to deal with it on her way home from work after a long day. I know, I’m an awesome husband.
Because this was a new call-​in and not a refill, I had enough sense to check with Walgreens before driving over there. I called at 6:00pm to ask if her prescription was ready to be picked up yet. Whoever I spoke to said that it wasn’t quite ready, but it should be done in about 20 minutes. My hold time before before getting through to the pharmacy was only about 5 – 10 seconds, so I had no reason to suspect that they were über busy.
Just to be on the safe side, I gave them some extra time before I came in. The line for the drive-​thru window was long and didn’t seem to be moving, so I parked and walked inside instead. The two customers in line ahead of me were helped in no time at all, which made me optimistic. By this point it was 6:55, a full 35 minutes past the estimate they had given me. Lo and behold, the prescription wasn’t ready. In fact, I was now told that it would be at least another 30 minutes before I could pick it up. Seriously? I understand that delays happen, but this would be more than an hour past what they initially told me.
I think the worst part of it was that the pharmacy tech who spoke to me inside didn’t seem the least bit apologetic for the mix-​up. Not once did she say «I’m sorry,» or even anything close to it. When I explained what I was told over the phone an hour earlier, she just stared at me blankly and repeated that it would be at least another 30 minutes. I wanted to start making dinner, so sadly my wife would have to get her own prescription on her way home.
Guess what? When she went by there at 8:00pm, it still wasn’t ready! She had to wait another 15 minutes for them to fill it. Absolutely ridiculous.
Thanks Walgreens. Thanks a lot.

If you have time to waste or prepared to die while waiting to get your RX filled this is the place for you. Oh and dont bother to call… the wait to speak with a pharmacist is even longer! I will finish by saying.. .getting your RX filled here is in reality taking on a 2^nd job!