White Bridge Auto Wash

I’ve been bringing my vehicle to this place on and off for the last five years, and would rather give a 2.5 star rating than a 2 since it’s so hit and miss.
There have been times I have been thoroughly surprised at how good of a job they did, and other times I am angered at how much money I feel I wasted.
Why do I keep going back? Time is rarely on my side, and my vehicle periodically reaches the point to where I simply cannot take the filth anymore. Despite the occasional long lines, it allows me to get the vehicle clean (ish) on the quick, while allowing me time to work, catch up on emails, etc.
A large menu is displayed as you approach the entrance to the vacuum bays. A quick interaction with an employee produces two tickets; one to tell the staff what services you have ordered, and the other for the cashier inside.
Once you pull your vehicle into a vacuum bay, you exit your vehicle to the left into a long hallway. Some folks choose to utilize the windows to watch their vehicle go through the wash.
The hallway dead ends into a gift shop, or you can make a sharp left to bypass directly to the cashier’s counter. Tips can be left on a credit card, or cash in the wooden lockbox just outside of the cashier exit.

Just left. Not a good job. Dirt on floor mats, still sticky middle conole, fingerprints etc… did a wonder wash… need to find a new place. Used to be my go to

I’ve gone to WBAW many times over the last 6 years, but this will be my last. They are just not consistent, and the quality and customer service has declined. Today they spent less than 15min on my car, and it shows. There was a streak of dirt on the inside of the door, inside of doors were not wiped down, bird poop on the window, one of the mats was put in upside down, rims were barely touched, and there were still bugs all over the front of the hood (see pictures). The job certainly was not worth $ 20! When I went up to pay, all the employees were sitting around chatting in a side room. Even though they could clearly see me waiting, no one got up until they finished their riveting conversation concerning what animals may or may not eat you if walk through the woods. From the other pics and reviews, it appears declining quality and customer satisfaction has become the norm here.

I just paid $ 22 (including tax) for the worst car wash ever. Their huge price increase is ridiculous, especially given that the quality of service has declined rather than improved. My hood looks like it was barely washed and the windshield was so smeared I had to come home and re-​clean it. What a huge disappointment! I could have done a much better job myself — for free. On top of a poor cleaning job, the cashier now asks if you want to add the tip to your credit card. I said that with the price increase, I wasn’t interested in leaving a tip, and was glad I didn’t after seeing my car!
Edit: Appreciate the offer of a free wash (below), but will pass. Must say that I’ve had my cars washed there many numerous times over the last decade and have never paid $ 21 (minus the «$ 1 increase») for a basic wash and vacuum. No wax — just the basics.

I’m adding a star because of Paul and his kind, professional response. He reached out with an apology and offer to rewash my car followed by an inspection by a manager.
I’m pretty sure if I had encountered Paul that day the outcome would have been much different.

These folks do a decent job of cleaning a vehicle, but they charge EXTRA for pet hair. An extra $ 5 if you’ve got pet hair in your car. Do they charge extra for human hair? Because we’re all shedding, all the time… That seems like a rip off to me. Today will likely be the last day I come here.

I’m very disappointed with the increase in prices and decrease in pricing options. There should be a vacuuming option that costs than $ 19.62 (with tax). Don’t increase prices without drastically increasing the quality of the service you offer. I’ve been a customer for 10 years and I’m considering cutting the frequency of my visits.

Inconsistent. I waited to write this review, my emotions were too high. We used this place once a month for 2 cars for many years. Pre my Unilocal time. Used to be amazing, as I hate to wash cars. Winters times in the North are always cold so washing cars brings bad cold memories even in the spring. When we moved back to Nashville, we came back to the Auto Wash. Seems to be hit or miss with this establishment. by that I mean 3 out of 4 times could have been just a little bit better. The people after you come out, don’t do half the great job they did years back. Sad really. However, like I said, I don’t like to wash my car, so I may be coming back until I find another place or even a Groupon would be my 1^st choice. it becomes quite crowded on nice weekend Saturdays.

I always get the Karl’s Wünder Wash. I have never been disappointed with this car wash place. I wouldn’t go anywhere else!

I’ve been a regular customer for many years, I’m thinking more than 15, maybe 20. They are, by far, the most consistent in the area. If they do miss something, tell them, while you are there, and they will fix it. Owner/​operator Paul is an outstanding individual, and he will do what it takes to make things right. We take our vehicles there weekly, no complaints. We’ve also used their quick wax, and full detail services (with appointment), numerous times. Always an outstanding job. I’ve always been a fan. However, after recently doing a complete detail, compound/​wax job on my stepson’s truck, which I’m not sure had been washed, much less waxed, in years, they came close to being miracle workers!
Highly recommend.

Excellent wash & even better detailing. Fast & friendly workers.

Always great service with a smile! My first choice in carwashes in greater Nashville area…

The best of the best.
Having a good car wash in your neighborhood is all well and good, but having a STELLAR car wash is even better!
These guys run like a machine and it’s much appreciated on busy days. I’m pretty particular about my car and White Bridge Auto Wash always a fantastic job. Perfectly clean, friendly service and fast transactions.
Pull in from White Bridge and go just behind the Shell station. Pull up to the small brick hut and tell the employee there what you want from the list of services. From there, you go to a bay, empty out any trash, close sunroof, etc. Take your receipt inside, watch your car get cleaned through the windows and peruse the little gift shop. Pay for your car wash and then step outside to retrieve your car.
All in all on a busy day it may take 10 minutes.
Love this car wash… And I hope you do too!

Used to be a big fan of this place. Find myself coming back even though I say I won’t every time. Convenience for a quick wash is the only reason. Wash quality has gone down. Many missed spots inside and out every time. Customer service has gone down tremendously to the pout people are either unpleasant or downright rude. I have heard a couple of cashiers and managers be disrespectful and rude to other customers. I have tried to get detail appointments a couple of times and they are usually a week or two out for appointments. Guess I will try a mobile service since I haven’t found any other drive through services. Hopefully I am here for the last time… and hopefully they do a decent way this time.

Wanted to have my carpets and upholstery shampooed so I brought it here and asked for the «complete» package, which includes those things. They took my car back and when I went to pay they charged me significantly less than the complete package. When questioned, the lady at the counter said you must have an appointment for the complete package and it is unavailable without one. At no time did the original gentleman who spoke to me about the service tell me this.
I am not sure how much more clear I could have been with the original gentleman I spoke to as I used their term for the package and he is apparently also the manager (who at no time came and spoke to me himself). As they were already done with my car, I was charged with no discount for a wash, wax, and vacuum. All of which are things I can do at home for myself for free.
The woman at the desk also continued to answer phone calls while I was trying to get to the bottom of the matter, so I was unsure if she was talking to me or the person on the phone. Terrible service. I could have done a better job at home and spent my money on something worth while.

Today at White Bridge Auto Wash I paid for the «works» and that’s a far cry from what I got. Yes the exterior of my car was cleaned to satisfaction but the whole reason I go is to get a thorough interior cleaning. My cup holders weren’t touched and the back seat vacuuming was spotty at best. The door sills were still very wet and there was still dirt around the pedals. I have been a loyal customer over the past 10 years but this past year the service seems to be suffering. Its a shame, I hate to leave but I can’t continue to pay $ 25 for half hearted work.

After having a bad experience here I decided to come back when I should’ve just went somewhere else. This time my floor was not vacuumed, the windows were not wiped on the outside or inside, I knew because I had a small bug on the windshield and it was still there plus there were streaks. After telling the manager he decided to correct it and still wasn’t pleased. This place is horrible they have no expectation for customer satisfaction. Please go somewhere else or do it yourself. I could’ve done a better job. I have a cleaning service and have high expectations every customer should be treated the same and this place does not have that expectation. This time I will never go again. One customer lost, I’m sure they don’t care but word of mouth works wonders.

Definitely the best car wash in Nashville. ASK for extra «love» for your console, because they never fully clean it!

Writing my first review on Unilocal due to the disappointment in this place. Went with my sister to get her car cleaned. She went with the «Karl’s Wunder» expecting something above a basic job (it’s two or three levels above basic). First, service was slow in letting us know the car was ready. Then the job itself was lackluster. My sister is outside recleaning the console and wheels as I type. The car was still dusty, vacuum job was lazy, and it still had dirt on the front bumper and wheels. This was our first visit so maybe it was a fluke, but very disappointed in the poor job.
Just to update my review — I added a star due to Paul’s kind response to my review — that’s great that there is good customer service follow-​up. However, I went back a second separate time (I didn’t take him up on the free fix because it was my sister’s car) to give it another shot with my own car. Unfortunately it was a repeat experience. I had to clean things again once I got home. It wasn’t as bad as our first visit, but I would still not recommend to a friend.

2 weeks ago I took my Challenger (standard shift) to this car wash. The guy who jumped in to drive it out of the car wash did NOT know how to drive a standard shift… rather than finding someone who did he choose to try and learn in my car. When he finally got it out he ran off… I asked for the manager and he did apologized but offer no real comfort that it would not happen again. The car was clean inside and out… but I will not return again.
jf