Terrible service. I was in here for 30 minutes trying to find help and there was none to be had.
Paul C.
Place rating: 4 Watertown, MA
You come to Brookstone — you know the type of stuff you’re looking to buy… high priced cool«wants»(not needs). I had to return an item — they were really helpful about it.
Nicole A.
Place rating: 1 Boston, MA
You expect all chain stores to treat you the same. Until, you get to Natick. My fiancée attempted to return an item(within the return policy time period) to this particular Brookstone and they treated him like he was coming in to rob them of gold. They refused to return the item and were completely unhelpful. As it turns out, we heard that they wouldn’t ship an item to another Brookstone because they are sales-hoggers. They care more about their numbers than they do their customers. Brookstone is completely blind-eyed to this particular store’s intentions. Well, folks, big numbers means a refusal to return items.
Mina K.
Place rating: 1 Boston, MA
I bought a $ 300 helicopter from Brookstone 2 days ago and paid another $ 40 for the warranty. The helicopter didnt work when I bought it, and when I went to exchange it 2 days later, they told me to send it in to get fixed. I told Bob the Manager that it wasnt fair since it was defective and I was only looking to exchange it, and he told me that he couldnt exchange it and to leave the store or he would call security! I couldnt believe I bought a $ 300 product with warranty and they wouldnt exchange a defective product even 2 days after I bought it and even threatened to call security so that other customers wouldnt hear what was happening! I’ve never been treated so poorly in my life.