Needham Family Practice

I experienced the most rude and disturbing behavior by one of their staff over the telephone that I have finally decided to find another doctor! It had happened before over the phone that one of the women receptionists spoke rudely and treated me like dirt over the phone. This happened when they were still located at their old address. However what occurred on May 21^st was totally outrageous that I don’t want to goe back them office after the experience.
Here’s what happened. Another doctor’s office told me that they needed a «referral» from my doctor at Needham Family Practice. So I called them and a woman answered the phone. Maybe because she is basically anonymous she feels that she can verbally abuse callers I don’t know, but after I explained what I was told by my other doctor’s office staff, the woman abruptly interrupted and said, «First of all, who is this?»
After I told her my name and info she stated, «Your last appointment was in July of 2014.» As if this was some sort of problem. I had to explain that I had had to delay my followup appointment because of a death in the family. She cut me off again to say a referral wasn’t needed.
So, I told her how the other doctor’s office had just called me and she again very rudely cut me off and ordered me not to yell at her! I was dumbfounded at this bizarre behavior from this receptionist, especially since I hadn’t even raised my voice at all. Peeved I stated back to her «Wow, if you think that’s yelling you’ve never heard me yell.» She continued talking to me in an extremely rude and combative manner. So I just hung up, otherwise I would have yelled at her.
I wrote my doctor Dr. McWha and told him that I didn’t «want come back to your office after this experience,» and that «I won’t feel comfortable having to be confronted by this person in the future.»
I paid him the kindness of writing a letter explaining why I didn’t want to use their services anymore and he just ignored my letter. He once wrote me a letter because I had to change an appointment, but I guess their staff is sacrosanct.
In my opinion Dr. McWha wasn’t a bad doctor nor Dr. Corcoran, however their preformances as doctors doesn’t out weigh the negative treatment of the harridan I encountered.
A previous doctor who worked there Dr. Finn, who has moved on, misdiagnosed an infection on my father’s legs. He said it was «salt.» It wasn’t salts building up and oozing out of his legs it was a virulent infection which ended up killing him.
So, yeah, there has to be a better place where the staff is nicer and the doctors are better than Needham Family Practice. Since the office moved it is not as close to the main hospital either.

Best in show. They genuinely care and make you feel at home.

As a new resident, I was nervous about finding a general physician & wanted to make sure to find one I trusted BEFORE I got sick. I did, in Dr. Valarie Mooreland at Needham Family Practice. I went in for a standard yearly physical & she spent an entire hour with me. It was amazing! In addition to her friendly attitude, I also had her full attention & she actually listened to my health history, etc. She asked intelligent questions that let me know she was honestly listening to me. I made me less anxious in the dr’s office & more likely to return when I need to instead of putting it off. I highly recommend this practice!