Needham Garden Center

Just want to give a shout out to NGC! Late last year I bought the biggest meanest snow blower possible since I wasn’t going to let last winter come my way unprepared. This weekend, taking it out, for the first time, I could barely turn the thing. Clocking in at 5’4″, it was way more machine than I could handle. Without fuss/​muss, they gracefully let me trade in the beast for something more my size, picked up the old and brought out the new. Another company would have said anything between «No», or a crazy re-​stocking fee, delivery fees etc. Instead, they treated me like a long standing customer which I loyally remain. Thanks NGC!

The place to go for power equipment. We started out with a snowblower last winter, graduating to a commercial power leaf blower and now to fixing our power washer. Always accurate guidance and advice. They may seem a bit short on weekends but the place is overrun with customers. They recommend the right sized machine for the job each time and stand behind the products sold. To me the peace of mind that they will service the equipment over time far outweighs saving $ 50 – 75 on line. Especially important when hundreds of machines need prep for the winter. Three points never to forget that they will remind you about: always change the oil on these machines before its too late, always put gas stabilizer in the fuel before putting it away for the off season, and keep the right gas on hand (two stroke for blowers and power washers) while regular unleaded for four stroke snow blowers. Otherwise the repairs are far more costly. So in the end a reliable place to buy and service good power equipment

Inside the store, the staff is always busy. owner the real deal, need to be ready to state your intentions once addressed. No hesitations
Recent visit, had a problem with something they had recently repaired
And got it back next day.
Good job
LOCAL…is the
#1 reason for buying there

I have been a customer of Needham Garden Center for over 7 years. They have tuned up my trusty Toro Snowblower every year and performed repairs on it when I have run over hidden newspapers and chunks of asphalt. This year my snowblower had to work overtime because of all the snow we have experienced. My Toro was starting to «complain» this morning and although it was running it stopped moving just as I was finishing up what seems like my daily clearing of my driveway and walks. I called NGC up and as luck would have it those terrific folks at NGC came by about an hour later and picked up my snowblower. I just heard from them that it is now repaired and it will be delivered tomorrow. Thats a 24 hour turn around door to door. I don’t expect that kind of service in the middle of Snowaggedon but when it happens it tells me I am certainly at the right place. Kudos to the entire staff at Needham Garden Center and thanks for keeping my Toro running like the champ it is.

Middle of a large snowstorm today and NGC was willing to look at my snowblower. I had pretty much diagnosed the problem. They took it from there, fixed the problem and one other issue too. They even tested out the unit before telling me it was ready for pickup. Many thank yous. The guys were great. Need to have them look at my lawn tractor this spring. Saw they sell bird food too. Now I know where I can go locally for that too.

HORRIBLE customer service. These guys are total dicks. Bought a snowblower here and are totally dissatisfied with how we were treated. We paid a delivery fee and they were complete jerks about remotely giving a delivery time.
GO SOMEWHERE ELSE.

I went in for a starter gear for a briggs motor. The counter person, although courteous, would not try to find the part in the stockroom without a part number for the engine. This is a Briggs opposed twin lawnmower engine and the plastic starter gear is very common. He said there were 3 part #‘s and he would have no idea where to look in his parts room without an engine model #. He did say they most likely had it in stock. Why not grab the 3 gears and I would pick out the right one. I was asking for an individual part so it was apparent I had or would be removing the part. I never got as far as to say «well I have the gear with me can you match it up». He seemed too busy to be bothered. Bought it on amazon after a 2 minute search.

Fabulous service and great selection. Anytime I have a question about lawn care products these guys know their stuff! Nice to support a family-​run business!

I always take my small engine equipment (power washer, lawnmower and snow blower) here for repair and tune-​ups. Been doing so for years. I always get a three day turnaround which is fast and convenient. They have stood by there work from the very first time I used them. Most recently I took my power washer in for repair. Got it back within the three days as usual. However after fifteen minutes it just stopped working. I took it back. They fix it with no hassle and no charge.
There are two small engine repair businesses closer to where I live but I find it is worth going the extra few miles to have the work done by the Needham Garden Center!

As I read from other reviews, the service was outstanding from both a friendliness and quality of work perspective. They tuned up my lawnmower, chain saw and grass trimmer quickly, professionally and courteously. I would highly recommend this place.

I bought my lawnmower here and also some supplies for my lawn. The staff is extremely friendly, helpful and knowledgable.

Good for lawn mower service

I bought a used Toro snowblower from Farina’s in Watertown two years ago. The salesman there told me the machine was a few years old when it actually was 14 years old. I discovered that when I went to the Toro web site to register the machine. (Don’t go to Farina’s).
During the first snow storm this winter, I could not get the machine to move while the thrower worked fine.
Anyway, I was not about to return to Farina’s. My neighbor told me that he went to Needham Garden Center (NGC). I called NGC and described the problem. NGC would pick-​up my machine, fix it, and return it to me. The rep said it might take about two weeks. So, I asked him to call me if he found an opening in his schedule to take the machine sooner.
He called about five days later and NGC got the machine the next day. NGC repaired the machine in about two or three days and returned it to me with the well-​worn belts that drive the wheels and the thrower.
NGC is really good!!!

This is the ONLY place you should take your lawn mower, snow blower, or any other power equipment if it breaks. They know their stuff. My father broke his mower last week and I brought it in. Good luck if you bought your mower at Home Depot and it breaks, they aren’t fixing it. The mechanics here are the best. My machine was ready the next day and looking and working brand new. While they have plants I think they specialize in all the other garden item you need. The place is packed floor to ceiling and the kid who helped me knew where everything was. Screw Home Depot and Lowes shop here and support the local guys. The service is much better and they actually know what their talking about!