Trees On The Move

If I could put 0 stars I would have.
Gary has to be the most arrogant, BS’er sales person we’ve ever experienced! I wouldn’t spend a dime with them unless you are happy with lower than expected results, zero communication and not honoring what was discussed! We spent over $ 5,000 with them in November, 2012 with the understanding that 2012 was a bad year for trees and that these 18 trees/​evergreens we bought should be fine BUT if they aren’t, they would be covered. Yeah, right!!! We started calling in March or April because we wanted to start another project that they were keen on quoting. It’s December 8^th and the amount of phone calls, complete lack of communication not only with us but with Gary and his employees has been a complete joke! And yes… as another reviewer wrote… they don’t listen to what you want anyway! Gary completely ‘dissed’ our deck that we designed and built by saying ‘the improvements that we wanted to do for the landscaping didn’t match the quality of the deck.’ Also, we like contemporary designs and ‘that sorta thing isn’t done in Wisconsin!’ Are you kidding me!!!
As a sales rep, if I EVER treated my customers like this, I wouldn’t have any at all!
We currently have about 6 trees that are dead… Gary & Ziggy both have been out to our house on numerous occasions this year to look at the trees. And no, Gary (the owner) still hasn’t put something in writing that he told my husband he would do 2 MONTHS AGO stating that WE would pay $ 125 per tree if they were still dead next spring. And why WE should have to pay anything is beyond me BUT we can’t find the warranty information even though we had a verbal agreement with Gary.
Gary is only concerned about his big commercial accounts like Harley, SC Johnson, Taco Bell etc.
There’s always an excuse for everything from Gary. What a complete joke! Don’t waste your time OR your money and if you do decide to do business with them after all of these 1 stars, get EVERYTHING in writing and don’t just believe his BS!

Not very good at listening to their customers. They are not actively interested in standing by their warranties either.