Dairy Queen

I ordered the waffle cone blizzard treat from the menu. The picture (and every time I have ordered it before) has a blizzard in a chocolate dipped waffle cone. So when the young man at the window went to hand me an un-​dipped waffle cone I said that is not what I ordered and the cone should be dipped. He turned to look at the manager who mumbled something and turned back and said they were out. I explained all he needed to do was dip the waffle cone in the hard shell chocolate. The manager then proceeded to say that she didn’t charge me for a dipped cone and they can’t dip it once the blizzard is in it. I explained that I ordered what was on the menu and that is what I expect to get. She then stated that I didn’t order it right. Again, ordered exactly what was on the menu! So, I just asked for a refund due to her poor customer service. So, instead of just fixing my order, she gave me a refund. Wow… very bad example of customer service. Oh yeah, and when I asked who the owner was she would not tell me and just said she’s not here.

In my short amount of time spent in New Braunfels, I realized there are more Dairy Queens within a 5 mile radius than in all of San Antonio. If there were this many DQ’s within driving distance of me, I’d be seriously screwed.
When we came through this location for a blizzard for the drive back to SA, we found out they were out of pecans, a key ingredient in each blizzard we wanted. Also, the drive through is pretty old school, with no loud speaker on the menu, so you actually have to drive to the person at the window for them to take your order — gasp! It seems like this causes a time issue, as we ended up just going inside to order instead of waiting in the standstill drive through line.
They were super friendly inside, and although this isn’t fancy or modern or updated like the newer DQ in town, I much prefer the nostalgia of the old-​fashioned version.