Karski Security Alarm Systems

I just don’t get this company. We recently moved to the area and the system in our home was installed by Karski originally. We scheduled an appointment for them to evaluate the system and upgrade it, possibly including some home automation features. The representative who we met with stated he would send us a quote and overview of our request by noon the following day. Two weeks later with no contact I called the office to inquire if there was an issue (bounced back email, incorrect contact info, etc), the personnel who answered stated she was surprised a hadn’t received the quote and would check with the gentleman we met with when he came in. That was approximately four months ago and to date no contact.