Courtyard By Marriott

Disgusting dirty hotel with unprofessional management. Elevators are constantly broken. Their band-​aid to that problem is to offer complimentary coffee, which is usually empty or cold. Nothing but frustrations at this property. If I were you, I would look into the Omni if you’re staying in New Haven for any reason.

This is nothing that I expected from a «Marriott experience.» Parking was underground and $ 20/​car. There was nothing available for breakfast in the morning nor was there any sort of room service. Certainly not worth the cost of the room.

Rooms are certainly not expensive, but … they try to gouge out every penny out of you. For instance, a glass or regular red at the bar is $ 16.70 before tip! Also, if you look at the neighborhood you may find it less than charming. Buyer beware!

Let me begin by saying I have stayed at many courtyards in the past and have been satisfied. Unfortunately this is the worst experience I have had at a Marriott thus far. Upon arrival to the hotel I was greeted by a staff member whom was rather rude and disrespectful while I was simply asking for recommendations on restaurants in the area to eat at.
I understand that the hotel is undergoing renovations at the moment, but it took 15minutes waiting in line on for the elevators. If it weren’t for the large amount of bags we had I would have gladly taken the stairs.
Upon checking out our «suites» on the 4^th and 8^th floor I was confused as I had requested a suite, which at every other Marriott hotel I have stayed at means a seperate bedroom and lounging area. Putting that aside I thought the rooms were otherwise acceptable, that is until I saw the pullout bed. In the description of room, the size of the pullout bed was described as being «queen». The pullout bed that we found in both rooms was a twin bed at best, not even a full. Additionally there were no sheets for the pullout in either suite and we had to call down to the front desk, which took upwards of an hour to deliver.
All of this I can understand I suppose due to renovation etc. But the way that your staff members treat guests at night is unacceptable. Around 3am I went out to my car to grab an extra blanket as the heater in our room didn’t work adequately (another thing your staff members said they could do nothing about). In my sleepy state I accidentally grabbed the wrong card out of my wallet so I was locked out of my room without wallet or phone, and not wanting to wake my family members I decided to go down to the lobby and simply request a new one.
I explained my situation to the front desk associate and she stated that I would be unable to get a key card without proper ID or the last 4digits of my credit card used for booking. This is understandable, and not havong access to either at the moment, I gave her my full name, home address and social security number. Imagine my surprise when she said that despite giving my SSN#(THE HOLY GRAIL OF ID) she was unable to give me a key and that security would need to escort me to my room and upon letting me inside would need a copy of my ID to verify my identity (Social Security Number anyone). She also would not let me use the phone to call my room as someone inside the hotel at 3am in pajamas was obviously not a guest. Upon saying that she left into the backroom and failed to reappear.
So being patient I waited for 15 minutes for security who never showed up. Being frustrated but not wanting to make a scene I went up stairs to my other «suite», woke the individuals staying there and finally was able to wake up the people staying in my room with a single phone call (imagine that).
Anyway, that’s my experience with this Hotel. I won’t be coming back anytime soon, and if I could give you a half star I would. As a long time Marriott customer, I’ll be taking my business elsewhere.
P. S.- the fact that you charge 40 dollars per night for onsite parking PER ROOM is absurd considering that,
1. The Omni hotel right dowm the road charges twenty (20) dollars a night for parking, while they are a luxery hotel.
2. There is no handicapped parking spaces, OR handicap accessible entrances from the Garage to the hotel (only stairs)
3. There is inadequate security in the Garage for that amount of money (Anyone can just walk in off the street).

I must say I’m relieved after staying at this hotel last night. The reviews had me concerned, but we found the hotel to be all we hoped it would be. Yes, parking is $ 20 per night. But, our nightly rate was reasonable, so we factored that in a part of the night’s cost.
The lobby is nicely designed with ample seating areas allowing for small groups to gather. The Bistro had tempting offerings throughout the day.
Our room was well-​appointed with a sitting area that included a sleep sofa, desk, fridge, & coffeemaker. The bathroom is small, but workable with a small countertop to accommodate our toiletries. The air conditioning/​hearing unit seemed new and quiet, contrary to what other reviews mentioned. The hotel offered sanitized earplugs in the bedside tables which was an exceptionally nice touch. Only sound I heard throughout the night was a siren, which would have come through no matter how well-​soundproofed the walls are.
Overall, don’t let the negativity of some of the reviews stop you. This is a nice Courtyard by Marriott in a great location that allows for waking to explore the campus of Yale or the shopping and dining offerings nearby.

We drove through a somewhat seedy side of town to get to the Courtyard at Yale. The rooms were clean, somewhat basic and there was plenty of parking that they charged you for. UGH! The staff was friendly and there were plenty of restaurants close by. Also, this location is very close to the Yale college campus. We really didn’t utilize anything else at the hotel as we were on our way to the college and Boston.

I used to enjoy staying at this place when I go to Connecticut for business trips. The rooms are clean and the place is very close to Yale University. It tends to get pretty noisy when you can hear sirens and cars outside. However, the one night I happened to check in late, they told me they overbooked the hotel. I was extremely upset because it was already almost 1AM, I had a 5 month old baby with me and all the hotels in the area were already fully booked. What made me even more mad is that they basically gave my room away because they thought I was a no show. I booked my room a month in advance. They should have had the courtesy to call me first to see if I am still checking in for the night before giving up my spot to someone else. Then they tried to tell me that they booked another hotel for me in case I did show up and because they overbooked their rooms. This other hotel is a 2 star hotel and tons of reviews say it’s not the cleanest hotel in the area. I wasn’t trying to be a diva and I would have stayed there had I not had my baby with me. I wouldn’t risk having my infant stay in a «not so clean» hotel. So there we were, homeless in the middle of the night. It wouldn’t have been such a big deal if I was traveling alone but it’s really tough when you’re traveling with an infant and to be told by the hotel that they have no room for you even though you made the reservation well ahead in advance!!! I’m definitely never reserving a room here ever again!

My non-​profit has stayed here for many years in a row for a big conference we host at Yale. For the location, they have a good price point.
They have good service (they hold a lot of our materials in their office and were very organized about separating it out from other events going on). Their whole staff had also communicated well about my group’s needs, including gift bags we prepared to hand out to a subset of our group upon their arrival.
Their café/​restaurant by the lobby has really good service. I ordered a yogurt/​granola for breakfast and went to the business center to print something quickly — they brought me my yogurt there, which I didn’t ask for or expect! They also made it fresh. I asked if there was a microwave somewhere one day to heat up some leftover pizza I had, and they offered to use their toaster oven to heat up my pizza for me!
They have a gym with a big TV as well as small TVs on each of the machines, and a few weight options. The big balls a little deflated. The channels between the big TV and the individual machine ones are all off from each other, and on the machine it skips a bunch of channels that exist, though you can manually put in the number. The channel numbers are all also different from the ones in your room! So if you start a movie in the gym and want to finish it back in your room, you have to do a bit of surfing to find the right channel.

Disappointing for a Marriott property. Way over priced for the condition of the hotel. The hallways smell like urine. The rooms are very well worn and the entire hotel is the same as it was in 2004. Nast, dirty and I will never stay here again. As a loyal Marriott customer and platinum member this has to be one of the worst properties I’ve visited. I would venture to guess Marriott plans to sell this property off in the near future based on the neglect. I would suggest staying at another Marriott hotel and spending the extra time commuting. My room had the same furniture as in 2004, grossly worn couch a television from 2000 and guess what it smelled like urine just like the hallways! Avoid this place at all cost! Stay at the Omni or the New Haven Hotel!

Wow, this stay could not have been any better. Was just passing through town for a night to catch a show at Toad’s, and was able to snag Courtyard for an insanely low rate on Priceline.
I had a box shipped to the hotel from Amazon, and it was waiting for me at check-​in along with a fax I had sent over. No charge.
Front desk staff was super friendly and helpful as we chatted about why I was in town. They were nice enough to give me a 12:30pm late check-​out and I’m still sitting in the room at 1:30pm without them bothering me.
Coffeemaker & fridge in the room, those are always nice. Amazingly comfortable bed. Every hotel should try to be like this Courtyard!

This was one of two choices for a conference I was attending at Yale. While location is fine vis a vis the campus, it is WAY overpriced, and as others have indicated the neighborhood towards the left of the hotel looks like it gets dodgy very quickly.
The «restaurant» is a mini-​Starbucks, plus microwaving food. I had a microwaved breakfast sandwich the first day which was truly barely edible. Unfortunately little nearby for an early breakfast.
If I come to New Haven again, I’ll stay elsewhere.