Infinite Self-Storage

Worst Manager ever, beyond rude!!! They also increase your rate as soon as you move in. Warning do not rent here.

If I could give 0 stars I absolutely would!!! STAY AWAY FROM THIS COMPANY!!!
This is by far the absolute worst company I have ever had to work with. Their customer service is despicable!!! They increase your rental rate once you’ve moved your stuff in, they have minimal office hours that are never posted, so it’s a guessing game on when you can actually talk to someone face to face.
I have automatic withdrawal for my storage fee, and my bank was in the process of sending me a new chipped card when Infinite-​Storage processed the charge and it failed. Instead of calling me to inform me that my auto payment failed they waited until the $ 20 late charge was added to call me to inform me that the payment failed. When I told them what had happened they told me it was my own fault and there was nothing they could do about it. So I emailed Mike Sellers the district manager, as Larry from New Lenox, told me to do. It’s been 3 days and I have heard nothing back from him, so to avoid another late fee I paid the full amount 24 hours ago. I went to the facility today to drop off my 30 day written notice to vacate the unit and grab some equipment needed for a job and my access into the facility was suspended, and when I called customer service the lady on the phone informed me that my bill was paid and that I should absolutely have access into the facility and gave me an emergency code to get in. When I got to my unit there was an additional lock on the door denying my access to my unit. Luckily I was still on the phone with customer service. In my rental agreement it states that the facility will suspend access after a 30 day default. 9 days late is far from a 30 day default. The lady on the phone told me she contacted and left messages for both Leonard and Mike. This was at about 12:30 this afternoon. As of right now I still have not heard back from any of them.
STAY AWAY FROM THIS COMPANY!!!

This is the worst place ever management is never there actually no one is ever there they will double charge you and they hold no responsibility or accountability basically you could just go there with a sledgehammer and steal anything you want.

This is the WORST place to do business with. I just spent over an hour trying to make a payment over the phone and was unsuccessful do to an unexplained problem. The credit card company said no one is attempting to make a payment — tried speaking with manager onsite and was told by the manager on the phone that they can only contact the manager on site if it is an emergency. They sent an email, I received no response. I tried getting the name of a person that I could file a complaint with and they could not tell me a means to contact anyone, let alone the name of the person. Its like falling into a dark hole — all you get is the complete run around. Needless to say, I still cannot make a payment over the phone and it is suggested that I go to the facility to see «IF» it will work. Very unprofessional place. The people on the phone are like robots, reading from a script.

please do not trust them with your belongings! they have issues with mold!!!
to explain further, here is a note from the brother in-​law of my poor friends that this happened too :(.
«for those of you who need storage space, infinite storage units is not the place. please do not use this company for your storage needs. recently my brother-​in-​law used them for storage for a total of 4 months while he built his new home. during this time $ 60,000+ worth of his hard earned money went down the drain all his furniture is ruined and destroyed due to mold. he had purchased a climate controlled unit, and was told not to worry about mold. when he went to move his furniture to his new home, he found mold dripping from all of his belongs. he purchased insurance on the unit just in case something where to happen. he has tried and tried to get them to do something about it and nothing has been done, nor do they plan to take any action… in the mean time infinite storage in new lenox, il on schoolhouse road is still renting out units and not telling anyone about the situation or fixing the issue. thanks you for listening and please take your business elsewhere so this doesnt happen to you.»