Pep Boys Auto Service & Tires

I had an absolutely terrible experience. I made an appointment for an oil change and the technician was literally in his phone (looked like texting or Facebook) the entire time. This caused him to work very slowly.
There were four cars in the shop and only two technicians working. No one was running the front desk because he needed to work on a car.
I’m speechless.

I really regret going to Pep Boys for a simple oil change.
First I looked for a coupon online and found one from Pep Boys for $ 19.99. Conventional Oil Change.
I then stopped in at this store around 10:00am and was told they couldn’t do anything until 3:00pm, so I told them I’d schedule it online. I got home went to the website and scheduled the appointment. When scheduling the appointment I selected my vehicle, the engine type and the type of oil change that I wanted. «Formula Shell or BP Visco Conventional Motor Oil Change Service». I arrived at Pep Boys promptly at 3:00pm, they took my keys and I walked over to Walmart to buy Thanksgiving supplies. Walked back 30 minutes later and my car still had not been touched. So, I waited. After 30 more minutes they pulled my car around and then I waited about another 10 minutes for the guy on the phone that was working with a customer. (truth is I didn’t care all that much about the waiting, I had a pretty light day).
Here’s what really bothered me, when I went to check out I presented my $ 19.99 coupon and basically got laughed at. The guy said ‘Oh no, that is not gonna work, we did a synthetic oil change, that is what your car takes.” While I was not happy and argued a little, the only saving grace is that the coupon had a $ 39.99 synthetic service on the other side of the coupon. After succumbing to the pressure I said, I guess I’ll pay the $ 39.99. Again the checkout guy laughed and said we’ll see. Once he got done pushing all the register buttons he told be my charge was $ 89.99! $ 89.99 for an oil change! Unfortunately we had a much more heated discussion after this round. After a few minutes of back and forth and a lot of button pushing, he magically got the price down to $ 29.99. Still $ 10 more than the damn coupon, though in the interest of finally getting out of there I accepted it and paid. Funny, the salesman’s parting comment was «Well next time you are going to have to pay full price», LOL Next Time???
Wish it ended there, but it doesn’t. Of course, my entire ride home I smelled burning oil. My garage smelled like burning oil, and when I moved the car (2014 Buick Enclave) out of the garage on Thanksgiving, there was oil all over the garage floor! Now I get to fight with them today to fix this mess!
Stay away from this place!

I recently brought my truck in for an alignment after an accident. I knew my vehicle needed additional repairs that I simply couldn’t afford. They did the alignment very quickly and quoted me on the additional work I needed at a MUCH lower cost than I was originally told elsewhere.
Additionally, it gave me great piece of mind seeing the manager is a woman, Crystal. It’s great knowing you’re not being taken advantage of and that she can relate to me.
I will MOST definitely be back and would recommend this shop!

I had my doubts, when Pep Boys moved to New Lenox, as i had used them for my Mom’s car and once in Orland park. But Scott B. proved that this Business is not only reputable, but very Fair. I brought my car in (with appt) for an Oil Change the day of the Blizzard (Sup.Bowl) and not only did he get it done quickly, but he gave me the coupon deal (even though I forgot the coupon$ 17.99) ‚
AND when I stopped in to ask about headlight that day, they installed it at a VERY low rate, and gave me the headlight bulb at COST! Thanks to Scott (manager), I finally found a FAIR and COMPETENT auto repair shop that’s local!!!
I definitely recommend Pep Boys to anyone with immediate Car repair issues!!! (techs here diagnose problems and fix them correctly the 1^st time).

They got the job done, but they were way longer then quoted
Just happened to stop in to see if they were done and told me they tried to call me to check on something (they never did) so that delayed my repair by hours.
They won’t be high on my list to have work done in the future.
Just
all I can say