VIP Automotive

I live in central Illinois and purchased a used car in New Lenox. I brought the car to V.I.P. Automotive to have it looked over prior to buying it in order to give me some piece of mind. They were able to fit me in with very little notice and were so kind and efficient. In addition to examining the vehicle and test driving it, they looked over the Carfax report and answered every question that I had… all at no cost to me. If anything raises an eyebrow, they will do a more thorough and time consuming investigation which will cost money but since my situation was pretty cut and dry, it was complimentary. This level of great customer service is almost unheard of today and the fact that the V.I.P. folks still embody this kind of old-​fashioned quality and commitment to the customer is something deserving of five stars. Also, their waiting room is super clean and comfy and elegant. My boyfriend and I felt like we were hanging out in a nice living room and were even offered coffee and bottled water. I ended up purchasing the car and have been happily driving it ever since. Thanks, V.I.P.

This place is great. It’s so difficult to find an honest, trustworthy mechanic but this place is it. They don’t just throw parts at a problem they’re not sure of (IF they don’t know what it is), they’ll make sure they do their diligence to properly diagnose it. Got my car towed there once because it wouldn’t start, when it got there, it started right up. They hung on to it for a day or so to try to repeat the problem (to diagnose it). They couldn’t, so they gave it back and said to call them if it happens again. Low and behold, about 2 months later it did. Fortunately, I was at a gas station in New Lenox and they CAME to ME at the gas station! Talk about service! The VIP rep helped me out as he tried a thing or two, and he got it started. He knew exactly what it was by the tweak he had to do to get it started, so I drove it there, they made the repair, and no issues since! They are always very fast on their turn-​arounds as well. Prices for parts are a little higher, but their service and good labor price more than makes up for it. I’ll gladly pay a couple more bucks to know that I’m in good hands not getting ripped off. Highly recommended.