Classic Auto Wash

They charged an additional amount to vacuum the SUV.
They barely vacuumed and they did not clean the rear windows. (I thought this was part of the reason for the additional charge.)
Just an all around disappointing experience. We won’t be going back.

I went here about a week ago, but did not use the car wash side of the business. I went in for a much needed and overdue oil change.
It was early afternoon on a weekday and I was anticipating a line but I walked in and the place was totally empty. I mean totally empty — Not a customer NOR employee to be found. I thought that was really odd. I called out «Hello» a few times and after a couple minutes 2 guys finally emerged. They said they had gone downstairs for a bit but I still found it odd that they left their business completely open and unattended. If I had been the type of person that is not so honest, I could have walked off with merchandise from their retail area inside or oil and other replacement parts that were on full display in the open, exposed, unattended outdoor service area.
From what one of them said, its seems like the place is under new ownership or at least new management and it sounds like they just don’t have their act together quite yet.
I went ahead and got the oil change and that seemed to go just fine and as I expected, he showed me the air filter and said I should get a new one. Since I was expecting it and knew I needed one, I said yes to that. However, when he was done, he told me. «I wasn’t able to change your air filter, because I don’t have the one you need in stock, but I banged yours out pretty good, so that will work for now until you can get another one.»
Overall, the service was perfectly fine and the price was in line with what I was expecting, but I feel like they don’t quite have their act together. It was adequate and in a pinch, I would probably give the place another shot down the line.

We went here because our normal spot (Safari) was under renovation. This place is absolutely horrible! They charged us an extra $ 4 for the third row but didn’t even vacuum it! Then the umbrella that was on the floor was tossed into the 3^rd row and smashed down under the seats when they laid them down. The back window didn’t get cleaned. All the smudges are still there. We will not be back! Absolute waste of money.
NO STARS!

Never coming here again. It’s been 20+ minutes and my car hasn’t even gone through the wash. No explanation has been given. Just bad business.

Complete waste of $ 25.
Safari is currently renovating their wash tunnel so I was looking for an alternate. I’ve never used this wash before so I decided to give it a try. My truck was dirtier when I left, seriously. I always do a walk around before I leave the wipe down area, they didn’t even touch the front grill, side mirrors were dripping waster, and the bugs that were stuck to the front of my truck were still there. Pointed it all out and the made a half assed attempt to fix it.
The worst became obvious when I got home. All of the glass and interior were smeared with dirt. Employees obviously used a dirty towel to wipe everything down.
Do not patronize this business, do not waste your money.

Not an ounce better than horrendous Riverbend Car Wash used to be… possibly worse. I was here for AN HOUR AND AND A HALF today and there were THREE cars in front of me when I arrived.
If you remember Riverbend, the car wash that used to be here, then you remember the outrageous wait times and the poor quality service and car detailing. Due to the low standard set by Riverbend, Classic car wash has a low bar to reach in order to exceed their service. Bar not reached!
When I first arrived, I was impressed with the extensive renovations… for instance, they added a canopy for the outdoor waiting area when before you just had to bake in the sun. That’s about the only good thing I can say
The wait time is still outrageously long… both times I’ve visited, there were only a few cars in front of me and the wash process took over an hour! This is really unacceptable, especially in an area made up primarily of business parks and patrons that are at lunch or leaving work to get a wash (like me, I was WAY late getting back to work). The full service car wash by my house in Metairie runs about half the time and typically has way more cars. It appears that Classic is understaffed and that a lack of urgency from the people they do have exists. Additionally, the staff appeared grossly undertrained… no one had any idea what they were doing. All poor management issues.
As far as the quality of the wash… I would say medium at best. On both visits, I paid several dollars more for «tire shine,» and both times they missed it and I had to request that they apply it. I also pulled a mat from my cup holder to be wiped down that was missed. They replaced it dirty into the cup holder.
BOTTOM LINE: Zero improvement over Riverbend. Excessive wait times, incompetent staff and medium quality of wash… I’ll never come back.

I was waiting to be helped and no one saw me or helped me. I left to get some take out and came back, but went in the back way. One of the employees started swearing at me. He told me to talk to another woman who gave me directions to the front entrance and I told her I would go somewhere else because of the swearing jerk.

I went to this new facility for an oil change and a car wash. The service writer noted that my windshield wipers were showing a little wear so I requested that they be changed. The last time I had this done by my usual mechanic, the cost was $ 13 plus tax. I was shocked when I got the bill for my service and found that they charged $ 19.99 per wiper– basically $ 40 plus tax to change my wipers – $ 27 more than a normal charge. That is just robbery.
I was also supposed to get a «23 point inspection» yet they still missed the fact that one of my backup tail lights is out. Needless to say, this doesn’t give me confidence that the other points checked were «OK» as indicated on my invoice.
These two issues don’t speak well for a new business– certainly not a good start.