I would give no stars if I could. The manager on duty would not exchange my purchase because, «I have made too many exchanges today and my GM will not allow it.» Also, when asked if they carried a certain team’s hat, the associate laughed and said, «Nobody likes …» I am, in fact, a huge … fan. I do not understand why a store would discourage business by making that comment. And, I work in retail and would never refuse an exchange. I understand that«The customer is always right» is not true, but in this case this store was wrong. They lost my business. Oh, yeah… I am local, too.
R A.
Place rating: 1 Manhattan, NY
Bought a hat. Sales person took off stickers and didn’t give to me. Went home tried it on and decided it was too tight. Brought it back with a receipt two hours later and store wouldn’t take it back because the stickers were off. Never been worn. Receipt says I have 30 days. Store manager was super rude. Clearly didn’t value my business buying a $ 35 hat. Will never shop there again.