Pep Boys Auto Parts & Service

The servicemen are nice. All staff is willing to help. They won’t do any extra services to your car without talking to you first. They usually things I need in stock.
The only problem for me which is a BIG negative is that they are really SLOW. I made an appointment and it took them 1.5hrs to even get to my car, & Another 1.5 to work on it. A lady I met there had no appointment and had been waiting since 2pm on her vehicle. she left the same time as I did at 6pm.

No complaints about this place. I recently got four brand new 55k tires put on here. It ran me about $ 545 after taxes and fees. That was the best quote I got from the surrounding businesses. The waiting area is nothing special – a couple of miscellaneous chairs and a TV. You can see the bay from the waiting area. The staff was exceptionally friendly. I felt like they did a great job in a reasonable amount of time.
The store itself seemed clean, well staffed, and safe. The restrooms are behind the counter in the employee area, but they’re open to patrons.

I’ve been here twice. First time was a flat time. The guy who helped me out had me sign up for their rewards because they do free patches for repairable tire damage if you’re a rewards member. Saved me a few bucks so I was happy about it. Second time was for windshield wipers. The guy looked up my car make and model, helped me select the right wipers, rang me up, and installed them for me in the parking lot! He was very knowledgable and helped me with my questions. I’ve been to other pep boys who are not as helpful, and even though this location is father from my house, I’ll continue to come here for auto needs.

These guys were super helpful– I walked after 6:00 pm without calling ahead and they fixed the leak in my tire FOR FREE in about a half an hour. Will be going back again.

Your experience (or rather, my experience, since this is Unilocal) really depends on a) who is working the desk inside and b) who is the mechanic you get. I’ve had an awesome experience with really helpful technicians, and really terrible ones with salespeople trying to extort a dummy dumb dumb G-​I-​R-​L (my ovaries are keeping me from knowing anything about this scary foreign mechanical beast I ride!).
Usually if we have to purchase anything for the cars, like a battery or windshield wiper or whatever, I will come by here because it’s convenient and not super expensive. It’s also located in a less shady part of the East than the multiple Autozones.
I was told by a friend that if your check engine light comes on, you can go to Pep Boys and they will do a free diagnosis. The first time I came by was for that very reason. The very helpful mechanic who did my diagnostic was very honest with me and basically told me that the light could be reset but would keep coming on not because of any particular problem, but simply due to the lessened efficiency due to the vehicle’s age. I didn’t pay a dime, and besides the wait being a little long, I was pleased with the politeness, efficiency, and honesty of the people working.
Thus, when I needed freon added because my air was blowing hot, I decided to return. That experience was TERRIBLE! A different guy working inside kept saying they couldn’t touch the air unless I purchased a $ 32.99 air conditioning check-​up. I finally gave in because he basically wouldn’t stop going on about all the potential problems that could be keeping my air conditioning from cooling me down and, delirious from the 90 degree heat, let them do this check, since he promised that part of it would be topping off my freon.
Turns out, that was the only thing that needed to be done. I was right. I paid $ 35 for what a gas station mechanic would have done for $ 15, the cost of a few ounces of freon; although not the cost of the freon I received because they only put in 3 ounces. Rude.
The same guy at the desk then tried to overcharge me, swiping my card for $ 50 when the receipt he had printed clearly stated I only got the basic service. When I pointed it out, he did that sighing thing of «oh god, you’re not going to make me void this out are you? You don’t want to just pay an extra $ 15 and save me the trouble?»
No, bro. I don’t.
When I got my car and peeked into the garage, the same mechanic that had helped me a month earlier wasn’t there that day. I don’t know if that means he got fed up with them and has a new gig elsewhere, or if I just came on the wrong day. Either way, I’m going to wait a minute before returning. That’ll teach them.

I had a horrible tire/​rim problem thanks to New Orleans potholes and went to visit Pep Boys for some help. Cars stress me out, Pep Boys made this a non-​stressful event. Not only is the staff friendly but they actually explain and breakdown the things going on to me and helped me as much as possible! That is a big deal for me. Not to mention they are reasonably priced. If you want some genuine car help for those who know not too much about cars, this is definitely the place to visit.