Moroney’s Cycle

While looking to buy a new motorcycle, Maroney’s was the first name that came to mind. I was browsing the selection of bikes on the floor and could not get an employee to come near me. I even sought out a sales rep, only to be told they’d be with me in a little while. Nobody ever came over. I also noticed a lot of the bikes were ridiculously overpriced. Since nobody could be bothered with me, I ended up walking out and buying a motorcycle elsewhere.
I’ve stopped in for miscellaneous products a few times, which were also ridiculously overpriced. The people in the parts department seem to be clueless when you mention basic, common parts to them (like a «drain plug» for oil). The people in the accessories department seem a little friendlier and willing to help you find what you’re looking for, which is the only reason I’m giving Maroney’s two stars.

My experience with Maroney’s was amazing ! My wife called Denise and set up a trade 2011 street Gide and bought 2014 street glide special. When I got thier I was treated like customer should be treated. I was on my way quickly and the transaction went on without a hitch. I love my new bike. All the employees there were friendly and very helpful. This is my 3^rd harley and this dealership is the best!
I drove all the way from Long Island and all I can say it was worth the trip !
Thank you maroney’s!

I have finally given up all hope in Moroney’s. I refuse to get my motorcycle serviced there because of the ridiculous prices and being ripped off in the past (one example being $ 85 to mount two sportbike tires, with rims off the bike; double what other shops charge). I recently purchased a new chain and the master link was missing from the package. While I was waiting for the link to come, I figured I’d get a spare, just in case something happened while putting it on. I ordered a black master link for my black chain and was told it’d be just a couple days. A week went by and still no call so I called them. It appeared that my part was there and they forgot to call me to let me know. When I went to pick it up, the girl behind the counter threw the master link on the counter, tossed the receipt in my direction, and said, «here’s your receipt». No eye contact, no thanks or any sort of good-​bye. As I was leaving I noticed that the master link was silver and not black. I didn’t even bother going back in and dealing with their «customer service», it was just a spare after all. It did completely feel like I was a bother or pest for picking up my part. I will avoid buying anything or pay for any type of service, no matter what the circumstance, from Moroney’s. I guess I know why they always seem less busy each time I go there.

My experience with Moroney’s was absolutely great! I called on ⁰⁹⁄₂₅ and spoke to Denise. Denise transferred me to the Yamaha service department (I own a VSTAR 1100) and I spoke to Greg. Greg was very cordial and told me from the beginning I would have to leave my bike until the next day (oil change /​filter, NYS inspection, minor electrical work (wiring for the already mounted passing lights), and installation of «sounds of chrome» speaker system (purchased on ebay).
I called back and spoke to Denise. I explained to Denise I had no way of getting back home if I left the bike overnight. I explained to Denise I was willing to take public transportation but that I was unfamiliar with the local bus stops. Denise stated «no problem. Once you’re here we will find someone to drive you to the local bus stop.»
So off I went and rode my bike to moroney’s. At my arrival, I met Greg at the intake desk. Greg was informative and listened to all my questions and requests. I asked Greg if they could have my bike ready by 12 noon the next day. Greg stated he would try his best.
After leaving the service area I went back to the main building. Denise personally escorted me to the parking lot where I met Sal. Sal drove me to the bus stop (about 1.5 miles away). During my escort, Sal was pleasant and demonstrated a good attitude.
On 09/​26, at approximately 11 am, I received a telephone call from Rachel. Rachel stated that my bike was ready for pickup.
Shortly after, I arrived at Moroney’s. I went straight to the Yamaha service department and spoke to Rachel and Greg. After taking care of my bill ($ 316), Greg pointed me towards my bike and away I went.
SUMMARY: Even if I were given a better price elsewhere, Moroney’s customer service played a DEFINITIVE ROLE IN EARNING my business. In a world where employees don’t have a concept of what customer service ought to be, Moroney’s, at least for this experience, made a difference.

Moroney’s was one of my favorite stops and then I happened in one day looking to dump some cash here but it would seem no one could be bothered to stop doing nothing and assist me. The place was like a ghost town with the exception of the staff. The place is crowded with an overstock of Harley’s and lacks organization. I felt like I was walking through a maze just to move around. I know Moroney’s isn’t one of the new mega dealers that are going up everywhere, but I have been to some which have smaller shops and seem to keep everything organized and have a good selection in stock. You would think that since they had to move all the non American brand bikes into another building that would have expanded the Harley apparel and accessories instead of leaving the empty space vacant. I might give them another try some day but not just yet.

There used to be a time when I would go to Moroney’s for all my motorclothes etc. needs and I would do very well for myself. I would find more than I was looking for and the sales help was attentive. The last two times I have gone there, it has been a ghost town and I have been ignored. The merchandise is not anything special and it is very cramped in the store. One practically is tripping over the overstock of bikes they have there. Makes it difficult to shop and see what they have. It is not one of those amazing new Harley dealerships with vast spaces and separation of motorclothes from sales from parts & service. In fact, they are not just Harley Davidson but have Japanese makes too.
Recently my husband, who bought his ride there, was trying to find a few pair of jeans. They had not very many to choose from and when he asked the sales girl for help, it seemed she could not be bothered to put her magazine down and help him. Seems like a basic courtesy to acknowledge someone especially with this economy (they should be happy to make a sale) and with such a basic item. It was the same thing a couple of months ago too. I used to drop some bucks on a pretty regular basis there but I guess they do not need my business? Fool me once… Fool me twice… See ya.
So we drove another 40 miles or so Upstate to Woodstock Harley D instead where they were happy to see us and we spent some $$$. And we don’t take our lives into our hands exiting the parking lot onto a major busy intersection.