Edible Arrangements

I placed an order for Valentines day that was never delivered. Contacted customer service and was told multiple times that it had been on the truck. By 5pm it had not been delivered so I asked for a refund. Well after a couple of days passed and I haven’t received my refund I called customer service again and was told that the store claims they delivered it on ²⁄₁₅. How odd since there was no one at the place of business on that day. So I am still trying to get my refund from them if not I will have to contact my credit card company. Awful service and can never even call the store directly they always have a busy signal.

Totally not customer service driven. They don’t make accommodations at all. So disappointing. I bought 4 pieces they couldn’t give me the six piece box. Fine. Then they tell me we don’t have small company bags so I end up taking a little plain white plastic bag. Given the look on face would it have hurt to try and do something for me? I did get a have a good day w a half ass smile! Go to different location.

BEWARE!
Edible Arrangements are franchises … so if you’re unhappy with your service (and I’m certain you will be) there will unlikely be any attempt to fix the problem.
Like others, my boyfriend ordered an arrangement to arrive at my work on Valentine’s Day. Come 7pm, no fruit and my boyfriend’s confirmation still says «out for delivery.»
Fast forward to 8am the next morning … still «out for delivery.» I didn’t work for the next two days at my job so my boyfriend and I tried for two hours off and on to call them and ask to cancel the order as it hadn’t been delivered on the day requested. The line was busy every single time we tried to call.
Finally my boyfriend called his credit card to dispute the charge. Here’s the strange part though … he never received a call from Edible Arrangements about the order. It was never delivered, and because he called his credit card, it wasn’t even payed for. Strange that they would never follow up on a clearly unhappy customer.
ESPECIALLY ON VALENTINE’S DAY, AVOID!

I’m with the reviewer below! Thee worst service EVER!!!
Rewind to Valentines Day 2÷14÷12:
My SO ordered an Edible Arrangement to be delivered to my place of employment on Valentines day… When 4 pm came & I hadn’t called him to gush about how great it was and how surprised I was (it was supposed to be a surprise) he called me to find out if I got it. Told him no. He couldn’t reach anyone until the next day. They sent me the fruits on 2÷15÷12 and gave him a discount towards his next purchase.
Fast Forward to Valentines Day 2÷14÷13:
THE SAME EXACT THING HAPPENED!!! I imagine Valentines Day is the day they receive the most business. Horrible day to have bad services!
Thank God I’m not the type of woman that puts too much emphasis on Valentines Day or my SO would have been in the dog house — TWICE!
GO ELSEWHERE! THEY DESERVE NO STARS!!!
UPDATE — Maybe they deserved the one star. The strawberries were absolutely DELISH!!!

****** If I could give this business a negative star review I would! Lucky for them one star is the lowest. *****
I called around 230pm noon to use my Groupon ($ 30 worth $ 60). The very friendly receptionist took my order and told me it should only take about 20 mins. I told her I’ll be there at 330pm, which would then give them an hour. I paid the difference of three dollars and change using my CC over the phone. I ARRIVED AT 4PM. I walk in, a man and women are sitting at the front desk. «Hi, pick-​up for Marissa, chocolate covered strawberries». She politely says one sec, goes to the back, comes back out and tells me its not ready. Give her 15 mins… I told her I don’t have 15mins. The guy jumps up and goes to the back. Comes back up and says «give me 15 minutes, just 15 minutes.» I said I dont have 15 mins just refund me.
Talking to myself, «I knew this shit was gonna happen…(f***) The guy at the register tells me to «shhh» HUH?! So i asked «what!?» He goes «shhhh” I go «who the f*** are you talking to?» From there he goes «F*** you, get out! What’s $ 3, your little bit of money, I don’t need your $ 3. Your from the hood, your ghetto.» Of course words are being exchanged at this point. He goes into the back and I while im asking for female for the managers name, she goes «thats the owner» WHAT!? THATS THE OWNER?! Of course Im going to record this now. I take out my phone and begin recording, as soon as he comes out I said something to prompt him and it didn’t take long to get a reaction out of him. He continues to tell me «your a lesbian, you have no life, get the F*** out, $ 3 is nothing, who cares!»
Now the reason I couldn’t wait is because I had to go to work So I’m arguing with this ASSHOLE of an owner for about 7mins and I still have no chocolate covered strawberries, I need a refund, I still have to get to work and now Im off to having a bad day. The owner is a Middle Eastern Racist that tell me $ 3 doesnt matter yet he’s on Groupon!!! HUH?!
This is BEYOND unprofessionalism and a standard apology isnt going to work for me. This guy must be put in his place starting now!