The Park Hyatt New York

It is, perhaps, unfair to review based on Restaurant Week but…
I adore the Park Hyatt Hotel and its restaurant (The Back Room at One57) and have visited a bunch of times for everything from the Chassagne-​Montrachet to the foie gras to the seafood tower… That said, my experience during Restaurant Week was different.
The food was meh (really, really meh). The lobster bisque, which is meant to be garnished with caviar, was un-​garnished – which is sad for a restaurant of this caliber. Also, the menu, as posted to NYCGO​.COM, included PORK-​DUCK TERRINE, CORNICHON, VIOLET MUSTARD, SOURDOUGH BREAD. When we arrived, the item wasn’t on the menu (OK) but our server was dismissive and sassy in response to our inquiry – the opposite of eager to appease and rectify.
The product/​service at a $$$$ restaurant shouldn’t slip during Restaurant Week because it can take away from the impression that customers have of their experience throughout the year… And that sucks.

Check in was great. Was welcomed as soon as we arrived and they call up to the check in area to expedite the process. A bit annoying to have to access 2 elevators to reach our room.
Notified them that we were celebrating our anniversary with them prior and they sent up wine and chocolates with a nice letter congratulating us.
Great pool with beautiful views available on the top floor. I would stay at a different hyatt the next time we are in NYC.

This was literally the worst hotel experience I’ve ever had. I’ll start by listing the pros:
1. The room was really nice and very clean
2. The staff was nice and most of the managers were friendly and offered their help.
Cons:
1. The food. Where do I start. every single meal we had here had some kind of an issue. We once had to order three of the same dish (eggs Benedict) because the first time the eggs were overlooked to the point of being hard boiled, the second time because there was no hollandaise sauce, and the third time because there was no Canadian bacon. We also received salads without dressing, a panini that was so soggy it fell apart in my hands, undercooked pancakes, unevenly cooked pork, and other various issues. We were promised that these issues would be addressed, however those promises were empty. Nothing was done even though we were told it would be.
2. The housekeeping issues. First of all, the food in the cabinets given to us by the hotel had been expired since November (it’s nearly January now) and I feel really uncomfortable about this because it makes me feel like the proper measures to prepare the room weren’t taken. Additionally, when we simply asked for towels and water bottles (nothing else) we discovered that the housekeeper was reorganizing all of our personal items on the counter. She was surprised to find that we didn’t want our personal things reorganized. I was shocked. This has never happened at any previous hotels I’ve stayed at. I don’t like people moving and handling my personal items without my knowledge so this was very off-​putting.
3. We temporarily left New York for the holidays and are planning to return. As we were leaving, one of the managers (Rashni) followed us out of the hotel and asked the front door staff where we were going. We then received a text from another manager wishing us a safe trip. This upset me because we had never told them we were leaving to the airport or where we were going so it’s clear they were trying to get insight into whether or not we were leaving them for another hotel and where we were going, even though we had chosen not to share that information with them.
5. They charged our account MULTIPLE times throughout our stay so we spent much of our trip trying to receive credit for their mistakes.
I will say that the management offered us in-​person opportunities to discuss these issues, however I don’t see why the meetings had to be in person in order for our complaints to be heard. We sent numerous emails texts and messages to the management explaining the issues in detail, yet they still felt as though the issues could only be resolved if we met in person. This was of course difficult because of the holidays and the fact that I work so the times when I was back at the hotel I wanted to spend celebrating with my family.

My girlfriend and I stayed at the Park Hyatt last weekend, and had an amazing experience. The hotel is beautiful and perfectly situated at the south end of Central Park. Check in took all of 30 seconds. A bottle of wine, fresh apples, and chocolates were waiting for us when we got to our room. The staff was incredibly attentive, not taking longer than 10 minutes to get anything we were missing. You can’t get the best views from the rooms — the highest floor for rooms is 23. The nespressos in the mini bar was a nice treat each morning.
The pool area is very nice, the gym is nicer than many gyms you might find that require memberships (not only cardio equipment — dumbbells up to 50lbs), and locker rooms were stellar as expected.

Six Sigma. Supreme in all regards. It featured some of the best things I’ve come across in the best hotels worldwide, and where I come from, excellent hospitality ins’t a «luxury» so people recognize it immediately when they feel it elsewhere. To me this is the best luxury hotel in whole Manhattan area, LA, Miami and Chicago. I’ve stayed and visited nearly all the top luxury hotels in Manhattan on different occasions at different times through the years, some were big disappointments «The Carlyle, The Peninsula, Four Seasons» and the other majority didn’t feel that special «The Ritz, St. Regis, The Plaza.» or felt a bit old or the rooms felt heavily stuffed/​decorated «not in an elegant feel even» even previous to the opening of this one by years (though other features of these hotels are great like lobbies, restaurants/​bars, service.”. I’d say the only strong rival to this hotel for the moment is definitely Baccarat, though each one has a very distinctive style to me, and way further down comes then Mandarin Oriental and The Surrey «this last one is great actually but not on Park Hyatt scale». Anyway back to the review, I love art, perfumes and food, and this surely place combine them all perfectly!!! It’s one of the extremely rare hotels that introduced me to new fantastic smells/​product lines «i.e. Villa D’este Como, Le Bristol Paris.», I fell in love with NYC’s Tubereuse 40, thanks to this hotel I knew of, absolutely amazing. Art is EVERYWHERE and in excess in this hotel, in all shapes and forms, in the manners of all staff and their demeanor, to the presentation of things/​service, to paintings/​sculptures/​music/​details everywhere. There are many specially curated installments and amenities scattered and I was once given a special art tour throughout the hotel to check some of it from ground floor to the spa level «oh which is btw on the top floor overlooking Central Park, not tucked somewhere underground Four Seasons!». I once was upgraded to a Park Suite King with absolutely zero idea or anticipation! Was walked up to my room with a manager and he suddenly checked his iPad and said something like well will you be interested in a suite? :)! «we were chatting and I replied to a question that I’ve stayed at Paris’s, Milan’s and Dubai’s and was ever looking forward for this one since I heard about it so maybe that triggered something:)!, they’re all amazing, Dubai’s is very true to the city, Paris’s is very elegant/​cozy feeling somehow, Milan’s is gorgeous!». Heated floors, among many other in-​room & hotel’s features that I don’t recall/didn’t pay attention to until later for some reasons, gorgeous layout and interior, 2 separate Japanese tech toilets and a rainfall shower but the trick is that there is a spot light on it so water looks spectacular «I’ve seen rainfall showers but lacking that feature that just adds greatly to it!», EXCELLENT room mini bar, full of excellent selections, coffee machine «didn’t pay attention but I think was Nespresso» and full coffee porcelain table set, very spacious suite and there always seemed to be some complimentary stuff with a personalized hand written note whenever I step agin into the room «fruits, chocolates, water&dessert.». Intuitive tech everywhere in the room, all small personal stuff provided «umbrella, slippers, tote, water bottles etc. and all with hotel’s emblem». Ultra feel of privacy & discretion all the time I’m there, in room or getting to the room or out or around amenities of the hotel which I just want from such establishments. I spend the least time ever inside hotels or hotels’ businesses since I get busy outside/​opt for outside options, BUT this hotel kept me willingly indoors the most I really could remember! To me things and stuff come&go, they get outdated and not necessarily please all tastes or even the same taste all the times, to me it’s always people who make the experience, they’re the integral element keeping everything else the way they just should be. This hotel is filled with awesome staff, Lynne Bredfeldt, Patrick Eissa and Maxine Karlinsky among the many great others who are always extremely friendly/​professional/​genuine. I MUST give a special salute to THE MAN, THE GREATEST bellman/​valet ever, CHRISTOPHER! This big guy is the embodiment of the hotel’s spirit to me and he perfectly reflects the soul and vibes of the big city we’re in. I could go on&on&on saying stories I’ve encountered about how good he is. Thank you guys!

This is the absolutely the most comfortable and beautiful hotel i have ever stayed in! extremely friendly staff with beautiful rooms & amenities. The location is wonderful to all attractions & restaurants. Worth every penny!

My wife, daughter and I just finished up an absolutely SPECTACULAR stay at the Park Hyatt NYC. We’ve stayed at most of the Park Hyatt’s around the world along with plenty of other Hyatts and this property exceeded all others, particular in terms of how thoughtful and energetic the staff was.
From the front door to housekeeping throughout our stay, the staff was very friendly and detail oriented in exceeding the high standards expected from such a marquee property. My daughter, in particular, was treated so well in many ways that every staff interaction left her with a beaming smile.
The location can’t be beat on 57^th street with how centralized it is and we greatly prefer it to the Andaz (also a good choice) and especially compared to the Hyatt near Grand Central. Simply put, the Park Hyatt is worthy of the premium price it demands.

A classy, beautiful hotel in a great location, just a short walk to Central Park and across the street from Carnegie hall. Staff was extremely accommodating and the modern décor in the rooms, lobby, bar, and pool area are stunning!
iPad in the rooms offer uptodate hotel and weather information. There is a hotel car service where they would drive you within a few blocks anywhere you wanted but it was never available when we needed it.

I truly believe the value of this hotel is based on 3 criteria. Location, high tech and cleanliness. Otherwise, $ 900 a night for this venue is quite a steep offer. Being in the heart of Manhattan will automatically set you back $ 3 – 400 for any standard accommodations. Everything in our room was practically controlled by some button of some remote so it was modern technology at its finest. If you look up the definition of immaculate in the dictionary, there should be a picture of this hotel. I have never ever seen a hotel so clean with no debris, dust, nor foul odor anywhere. From the hallways to the elevator to the men’s locker room, everything smelled fresh. Truly a gem of an establishment but too rich for my blood if I had to pay in full.

Maybe I’m biased because I usually stay in hotels along the lines of La Quinta and Holiday Inn, but I was completely blown away by this hotel. I was only here for one night but this is the true definition of luxury and exclusivity. With nightly room rates in excess of my monthly mortgage
payment, I would expect nothing less than the best. Upon entering the ground floor, you have to ascend to the actual lobby one floor up, isolated from the hustle of 57^th street. From this point on, multiple staff that you interact with will make it a point to address you by name. I felt as if I was walking around in a private, exclusive condominium as the halls were dead silent and you needed proximity card access in the elevator to get to your floor. The room itself is gorgeous and employs technology unseen in the typical hotel room. An iPad docked in the desk area of the enclosed terrace can be used for service requests or simply to play music while you unwind. Just amazing. Even the employees sent to you for the most minor of requests, such as bringing a bucket of ice, presented the ice as though they were announcing the arrival of your 1^st born. Everything here was just so indulgent and classy. Staying here is not an experience to be enjoyed alone. Bring your spouse or surprise a friend with a weekend getaway. If there are people for whom this type of hotel is the norm, please contact me as I would like to trade lives, or even just bank accounts with you!

We have been so excited to stay at this new flagship Hyatt! We checked in late at night with a very sleepy baby after a 5 hour flight and 2 hour cab ride due to traffic. Check in was smooth, relaxing and very efficient. Our bags were brought up to our room and we were upgraded to a west side suite. There were some fun bath toys and organic bath products in the room for our baby in the crib which was all set up so despite the lateness of the night, we felt like we could settle in immediately. Will definitely be back!

This is the best hotel I’ve been to in terms of service. I stayed for 3 nights during winter, and experienced the best hospitality service from Park Hyatt NY. I would definitely recommend staying here to anyone visiting New York Manhattan area. During my stay here, I made several requests and they fulfilled them beyond my expectations. When I asked for mandarin oranges past midnight, I was given a huge plate filled with over 20 of them (see pic!). They also provide umbrellas for rainy days and chauffeur service for close distance destination travels. The chauffeur was super friendly and this service is really great in the cold winter days. So definitely two thumbs up for Park Hyatt NY!

What an incredible experience to stay here with my husband! The staff here is wonderful. Sadly, my husband and I got a horrific stomach virus and were bed ridden the majority of our stay at this wonderful establishment. The hotel staff was extremely helpful and accommodating when it came to helping us overcoming this illness. They even allowed us to check out late. Keisha in the customer service night shift was so wonderful in assisting us as we were «dying» in our room.
It was luxurious, it was fabulous and it was everything I ever hope for and more! I felt like royalty in NYC! My favorite part was the shower. Holy moly! I would liv win that shower if I could. It was amazing to say the least. The Hyatt should be proud of this establishment and its staff.

From the minute we stepped up to her door, we were greeted and introduced to the staff. The staff were amazing and ensured your stay was as pleasant as possible. The staff that you don’t see, are just as amazing. The cleanliness of the room and the turndown service was superb. The hotel room its self was amazing and the attention to detail when designing the room with amenities and such far exceeded what I had originally anticipated.

Amazing location, room was unbelievable, service was very good. Upon arrival they ask your name and call it up to the reception desk. Your room keys are ready and within 5 minutes the luggage had arrived.
The rooms are spacious, clean and have modern amenities (lights and drapes are all on wall control panels). The tablet for the room has your name on it welcoming you, and there are several types of music loaded to play. Too bad it doesn’t play through the tv set or speakers, just the tablet speaker.
Bathroom is amazing, rain shower to die for. Watch out for VERY hot water.
One morning I made a coffee run to starbucks (across street) and came back with hands full of coffee. The lobby greeter helped by pushing for elevator and selecting the lobby floor. On the lobby floor the concierge did the same for my room floor. Amazing.
The only down side: upon check in they ask if you want a paper in the AM. My brother chose the times at 7:00 each morning. It never came. Also turn down shows up at 6pm even if you enter into the tablet that you want it at 8:30.
For the price I expect them to get these things right.

This is the first time I wish I could add more stars. Everyone we encountered was so kind and professional. They greeted us upon sight. If I was rolling a bag, someone jumped in to help. Even the doors open for you. There were light heaters as you enter/​exit so you can bundle up or down depending on which way. The room was first rate, modern looking luxury. There was a TV in he bathroom which was open and spacious. Not what I expected in New York. It was a dream come true in every sense. Jim out front was amazing. He hooked us up with great info and treated us like old friends (we had never met him before). We had housekeeping twice a day, once in the morning and once in the evening where they put out house shoes for you. This is how a princess must feel! They also left us champagne and chocolates after our arrival since we were celebrating our anniversary. They had complimentary cars to take you short distances (both Mercedes) and the drivers are so nice and professional. I can’t say enough good things! Even the free Le Labo beauty products are fantastically perfect for men or women. I brought them home!
The only bad part was having to leave.
Thank you so much Ramon for the fun NY quiz in the car, and Jim for making us feel at home with a friend in the loop! Thank you! Thank you!

Overall, my stay at PHNY was amazing. Stayed here one night to celebrate Valentine’s Day. I remember I booked a studio suite room, and the staff at the front desk apologized she couldn’t give me an upgraded suite since all rooms were booked up on Valentine’s Day. However, when I entered the room, I realized it was actually a Park Junior suite, which is one level up from the room type I booked.
We were escorted to the room by an associate. The room is spacious at 800 square feet, and boasts a living area and a long entryway. The décor is simple yet luxurious. Every piece of furniture is designed with detail. It is super clean without any wear and tear since it opened only six months ago.
The mini bar hides in a huge armoire, fully stocked with different types of drinkware, liquor, wine, and a brand new Nespresso machine. I have never seen a mini bar as impressive as this one. There is a modified iPad mini in the work area with information about the hotel and you can request all kinds of service directly through the iPad. There is also a media hub that has numerous types of outlets. Although it does not have an iPod dock, you may request a connection cable. There are two large TVs (living area /​sleeping area) with a surround sound audio system. Even the remote control has an LCD screen. Simply amazing.
The bed is very comfortable, neither too soft nor too firm. A room control panel is on either side of the bed.
The bathroom is so big that it is almost the size of a New York boutique hotel room. As far as I know, the suite bathroom has the same amenities as a standard room except the bidet-​style toilet, which might be the fanciest toilet I have ever used. There are two shower heads, one for hand-​held use and the other one is a ceiling-​mounted rainfall shower. The shower experience is phenomenal although I have to say the water temperature is sort of lukewarm. There is also a freestanding tub, which is fantastic as well.
There are also a couple of incidents during my stay.
When we arrived at the hotel at around 3pm (which is the hotel check-​in time), the room was still not ready. We had to wait in the lobby lounge for around half an hour. Although I didn’t expect this to happen, I fully understand the situation since it was quite a busy day. After I explained to the server, he offered to compensate us with free beverages. This was awesome.
The hotel emailed me several days before my arrival and asked whether I had any special requests. Since I was staying for Valentine’s Day, I asked if they could plan some romantic gestures in room. The hotel replied that the arrangement of rose petals would cost 80 dollars. I emailed back and ordered the service. However, upon entering the room, I did not find any arrangement. So I told the associate who escorted us to room about the issue Around 15 minutes later I received a call regarding desired turndown service time and the person also mentioned they did not arrange the elements because I never confirmed it. Therefore, I requested the service again. When we returned to the hotel after dinner, the rose petals were already arranged and chocolate-​covered strawberries were served. Nice!
For breakfast, one of the dishes we had is foie gras served with mushrooms and boiled egg, which was fantastic. The service was very attentive as well.
Overall, the experience was simply amazing. I highly recommend it to everyone.

4 nuits dans un beau Palace.
Les chambres sont belles, propres, chaleureuses.
En fait, chaque détail est pensé. C’est pour ça qu’on s’y sent rapidement comme à la maison.
1/​Les lumières: plein d’ambiances possibles selon le moment de la journée
2/​Une télé incrustée dans le miroir de la salle de bain. bon mal positionnée pas il faut tourner la tête du coup pour regarder la télé ahah
3/​La douche est sublime, incroyable. Sol chauffant dans la Salle de bain
4/​Tout est électronique pour vous simplifier la vie
Le Spa est magique, très chic, et très cosy. Sublime vue sur NY.
La piscine, sublime aussi.
Voilà les points d’optimisation :
— le petit déjeuner est trop cher et pas qualitatif. Décevant
— l’accueil au check in: personne n’a porté mes valises, on m’a laissé aller à ma chambre seul. Décevant
— Bar /​restaurant: trop cher
J’ai adoré mon séjour. Que de souvenirs…

We’ve stayed at a lot of hotels in Manhattan and this is as good as any luxury hotel we’ve been to in recent years (including Langham Place, the Quin, Mandarin Oriental). All these hotels are around the same area, close to Carnegie Hall, the Museum of Art and Design, Columbus Circle.
We got a great package deal and also got upgraded, so we enjoyed a generously-​proportioned room for our family of four. The room was bigger than our room at the Quin where we stayed earlier this year.
The service is outstanding. There are plenty of people around to greet you and help you with whatever you need. Everyone seems really happy and friendly; the staff here has great energy and we enjoyed talking to many of them throughout our stay. One nice touch: the hotel has a concierge limo which can take you anywhere within a 10 block radius. In the midst of a blizzard, it was a welcome offering.
Getting greeted our first night with chocolate truffles and Asian pears was a nice touch. Small details like this are what set apart fantastic hotels from ones that are luxurious but not that memorable.
We found the mattresses to be firm and comfortable and the room temperature easy to control and adjust.
The bathroom is generously sized, with radiant heat, warm toilet seats, and a comfortable bathtub and huge shower.
I was grateful for not only the free WiFi but also being able to use it without having to sign in or have a limit on the number of devices we could connect to it.
The hotel and rooms are elegantly decorated with a simple, clean, modern look — an environment I much prefer to stay in than the trendier boutique hotels like the ACE, the Standard, or the Gansevoort where they’re screaming «LOOK HOW HIP WE ARE HERE».
The only downside I found was that the rooms are not so far above ground that you’re insulated from the street noise. You can still hear plenty of noise from the 10^th and 11^th floors where we stayed. And, there is not much of a view, but then again, most of the other luxury hotels we’ve stayed in in Manhattan don’t have much of a view.
Our package included breakfast at the hotel restaurant, which was really fabulous but stunningly overpriced if you just want eggs, bacon, coffee/​juice and toast/​pastry. On other mornings we sampled the sweet potato pancakes, waffles, three egg omelet, egg white frittata with kale, and egg white scramble with lobster, avocado and spinach (my mouth is watering just thinking about it!) and were over the moon.

Beautiful new hotel! Had drinks here after work with some colleagues and experienced some excellent service recovery after a small mishap. Might be because it’s a new hotel, but im giving them the benefit of the doubt and assuming they just have great HR management and genuine staff.
Oh but the lights are way too bright at the main lobby doors. Thought i needed sunscreen when walking in

Hotel is amazing! Rooms are spacious and beautifully decorated. We are on our honeymoon and the bellman greeted us with a «congratulations»! Hadn’t even told him my name which I thought was amazing and five star all the way.
Champagne and strawberries and chocolates left in our room and beds are surprisingly extremely comfortable (surprisingly because I love soft pillow top type mattresses and these are firmer that most)… Slept like an angel though :)
Andaz is more of our speed normally but felt a lot of southern charm and hospitality here. Bellman|Valet were awesome :)
:) a must stay.