Aerosoles Shoe Store

The staff person who attended to me was very friendly. And she had good instincts. When the size I wanted was not available, she brought out a similar style which had my size, and looked even better than the one I initially wanted. It was even cheaper, too. She did not make me fell rushed, and she had helpful comments on how the shoes looked on me, and how suitable they would be for the occasions that I wanted to wear them for. I ended up buying two pairs.

Horrible customer service. I have been in here a few times as it is down the block from my office. Each time I went to look at shoes, the associates never asked me if I needed help or welcomed me into the store. It is unorganized for such a small store with little traffic. There were boxes of shoes everywhere, and I just couldn’t bother trying to get anyone’s attention. However, I went in today because I wasn’t in the mood to go any of their other locations. The woman that helped me was about as welcoming as a hot leather seat in the summer. She did not acknowledge my presence in the store until I approached her and even then she looked like I was bothering her. I bought my shoes and left feeling like I probably shouldn’t have made the purchase. She did not assist me in choosing sizes or colors. The only interaction we had was when I asked for my size and when I paid.
I will not be returning to this location ever.

I found the salespeople very helpful and super patient even as I tried on about 10 pairs of shoes and asked for more sizes, etc. The customer service from one of the managers was also really great when I had to return a pair of sandals because they were too small. While the selection isn’t full of sky-​high heels or the most trendy styles, like the Aldos of the world, the quality at Aerosoles seems good and even the high heeled wedges I purchased are comfortable.

Only come here if you want drama. Gave my roommate problems about returning shoes she brought online. 1^st the company put a hold on her Visa debit card for double the amount of what she brought. She called their customer service and the operator told her to call right back and speak with another operator because she had no clue what she was doing. Not a store specific problem, but WTF?
The shoes came in and I was LMFAO. They were green suede knee hi boots and unless you’re Superwoman on crack, kick ‘em to the curb! She tried to return them at this location and the manager refused to accept the return because the company incorrectly indicated on the invoice that she paid with a Mastercard. My roommate doesn’t have a Mastercard. She paid with Visa debit. She told the manager this and the manager said this was impossible. Either she didn’t purchase the item (because when a non-​white person walks in the door with a box and a problem, this is the 1^st conclusion — WAH???) or it was just impossible.
We tried calling their customer service and were told we were 17^th in line and the average wait time was more than 14 minutes. Guess there are some other unhappy customers out there.
Avoid this company… If you must have some ugly azz Aerosoles, the locations near Union Square and on the UES give much better customer service.
**update** As if it couldn’t get worse, we never got through to the customer service via phone. So my roommate sent them an email. It took them nearly a week to respond.

Noël love him. He helped me and looks quite alarmingly, like my son.
They work on commission so there is somewhat of a hard sell at times, but these shoes are the bomb! cushy like no bodies business!
the location is pretty easy to find, right off broadway. It’s got a great selection and while you are giving them your credit card, they have a bowl of yummie sugar goodness on the counter (i got a twix) so 4 stars it is for a girl that was pms’g =)