AT&T

My suggestion is you do anything to avoid this store. I love my ATT service, but this store is awful.

AT&T sucks!!! The service is horrible!!! They not try to be helpful at all! And every time they gave different information and got things delayed. Would never use AT&T again.
I set up the account a year ago and they told me to put down $ 500 deposit and I was concerned that I would not be staying in the U.S. more than 12months to get refunded automatically and the customer service told me no worries I can have it back whenever I need to as long as I inform them about my departure in advance.
However, less than a year later, when I really am leaving and went to the store to ask for the release of the deposit they said they don’t handle this and told me to call a number.
Called the number and set up the case and they said they would contact me in less than a week. No hear back. Went back to check again, and they said they not able to refund me when the service is not yet lasted to 12 months. Then I explained and they told me then I need to cancel my account and change to a GoPhone in order to have the deposit release now. Did as they said, then, again, not able to release as they still process the case and it may take up to 2 months. WTF! I said I was leaving the country soon and that’s why I need the deposit back now.
They told me to contact the post office and have my delivery address changed to someone who will be handling my mail after I leave. I asked why they can’t just change my billing address and they hung up on me.
I spent more than 10 hours dealing with this issue and it is still not resolved. They are unbelievable. I would never use at&t again. worst experience ever

I have just had a pricelessly superb customer service experience at this store. Having dropped my phone, it had to be replaced and the team at the AT&T store could not have been more courteous and professional. They explained the process, walked me through the various options and made a stressful situation just as pleasant as it’s possible to be. Special thanks for Joen, the sales associate who sorted me out and also to Luis the store manager who checked in to make sure that everything was going well. I heartily recommend this store and will be back but hopefully not to have to replace my phone for a while.

Going in the right direction. Remodeling & training staff to give better customer service. Store is always too busy tho.

I can’t help but think this place could be more efficient. There is a wide range of customer support here. When I had my phone set up it took about 5minutes. The time limiting factor was if you can believe it their slow in store internet service.
Today I’m in the que to get my rebate for my old phone and the table next to me has two ATT service reps who have been setting up two customer phones for the last twenty minutes during which their conversation has run the gamut from clubs to case selections (she brought over about ten). There seems to be no goal of getting people in and out and addressing the que. It’s as if they feel customers have all the time in the world. Manager just checked if I was still here. I suppose people give up and leave often!

Friendly and courteous. I felt welcomed when I entered the store. I like that they put my name in a queue, this way it ensures that I’m being handled in the appropriate manner. After a long process of upgrading my service and switching info (I didn’t back up my phone) the rep that helped me did not seem frustrated. I will definitely go back!

Rude rude service. When they finally acknowledge that you do in fact exist, they are rude and speak in street slang half the time. Talk about a staff that needs retraining. When they finally call your name, it isnt right in front in the area to wait by the door, no no, your name is screamed from across the store. No class

If I could give this store an infinite number of stars, I would. From the moment I stepped in, I was greeted by a wonderful and knowledgeable staff person. I was seen almost immediately, considering the number of people there (tip: make an appointment!). I had come in to set up my new iphone, and I had forgotten to run my icloud backup the night before. But Clement and Matt, probably two of the most patient people on the planet, waited it out with me. I’ve been an AT&T customer since the late 90’s, and this type of customer service goes above and beyond the stratosphere. Huge props to the staffers of the 2540 Broadway location at 96^th street. The best AT&T Company Store there is! Thank you!

I see from the existing reviews that I don’t have to add much. I think I’m done with AT&T retail stores in general. The various departments within AT&T seem completely disconnected from each other. The people on chat know nothing, the people who answer the emails are about the same, the people in the stores are not much better, and none of them acknowledge or honor any promises or offers made by the others. They might as well be different companies. The customer relations people, only reachable by phone, are a little better in that they seem to actually be trained to make the customer happy. Even they don’t know what they’re doing sometimes and don’t properly note things in your account.
My phone has stopped working, so I called this morning and was told I qualified for an upgrade and that the Moto X would be free of charge after various discounts were applied. He then asked if I wanted it mailed to me or if I wanted to go pick one up at a store. I said I’d like to go get it right away, so he told me I could go to any AT&T store, Best Buy, wherever they do wireless accounts. I double checked. «I can just go into a store and they’ll know it’s free of charge?» «Yes, I’m noting all of this in your account.»
So I went to this location an hour later, told them to look up the note, and the guy said he had to take it back and show it to the manager. I was told the customer relations people were supposed to give me a specific location so they can override it or something and that I had to pay $ 250 for an early upgrade. The salesman said that customer relations had told me «a bunch of mumbo jumbo.» I called customer service from the store and was eventually transferred to customer relations. There was apparently «no way» to get back in touch with the person who made me these offers and had apparently not fully described everything in the notes. Customer relations did finally honor the free phone and even waived my monthly charges for March due to the hassle. I still have to wait days to receive my phone because apparently it would just make too much sense for the store to simply give me a phone today and then have the warehouse send them a replacement. AT&T really needs to work on coordinating their various sections, training everyone the same way, and deciding who has the final say in situations like this.
Oh, and I never spoke to the manager at this location, though he was a few feet away from me. The salesperson kept acting as the go-​between for me, customer relations, and the manager. What kind of manager refuses to directly address a customer with a problem?

Upon entering the store I was welcomed by a representative. My intentions on going to the store was to upgrade to the galaxy phone. After speaking with a representative by the name of Joen. He explained my options on upgrading my services every two years or 12 months. I choose the 12 month option for my husband and I. Joen was thorough, staff was friendly. I would recommend you go to this location for great customer service experience.

Sad that I can get better Wi-​Fi at the Starbucks across the street. I actually lost my Internet connection IN the store. Doubly sad that 3G Internet access in this area is regularly out as well.
Remind me why would I buy what you’re selling AT&T… ’cause at this location, your goods look like crap.

This is where you go if you want to give money away.
Purchased iPhone here and was automatically added onto a roadside assistance program. I didn’t know about it until I noticed the $ 19.99 charge on my credit card. The same credit card I used to purchase my iPhone.
I called the company making the unauthorized charge as well as AT&T and the charge was removed and refunded back to my account. Contemplated going back there and slapping the shit out of Matthew! The idiot who sold me the iPhone.
Liars! Cheaters! Fakers! DO NOT SHOP HERE! Hoping this store closes soon and is replaced by Verizon.
AT&T, your service sucks, your customer service sucks, you employees suck.

Thieves and Liars — that is the best way to describe the people that run this place.
I went in there 2 weeks ago to add a line to my account and Zack, one of the people working there, told me I needed a new contract. Luckily I recorded this guy because I thought it was suspicious. The individuals working in this story will lie through their teeth and are absolutely not to be trusted. They have no values whatsoever. It was only today that my contract was finally fixed (after several hours on the phone with customer service), and I was charged $ 200 more this month than usual — also due to Zack’s deceit. I should have read the Unilocal reviews before I headed into this location. Let this, and every other negative review listed here, be a warning to all. Do yourself a favor and head elsewhere.

Do you ever feel?
What it’s like to be out casted
How the negative vibe is directed specifically to you
…
Ignored like a statute as I was upon entering this store for the staff should be thankful their clients are keeping them employed especially in this particular ailing economy. I entered and immediately seek to use the self payment kiosk without being greeted for a AT&T staff to acknowledged my presence as a client.
Many of the staff were engrossed with their assistance on clients’ issues which they have absolutely no communication skills or patience as one staff was portraying his agita publicly. With high monthly fees of two year contracts from clients paying near bankrupt to keep AT&T staff employed they undoubtedly require Emily Post’s «Etiquette» and Kay West’s «How To Raise a Gentleman» to wash those vile mouths!

Ek! Worse customer service I have ever seen. Came to this AT&T store to check out phones for upgrading. It was open 1hr later than the stores close to me so I came. Man! I dont know what was going on in there but they should be ASHAMED! This lady was vacuuming the store, BEFORE it was even close so it was difficult to check out the phones anchored on the wall. I heard an employee call a customer an ASSHOLE. Im not sure if he deserved it or not, but you should never call a customer asshole even if they truly are one– Rule #1 in customer service. I walked out of there appalled! I already have AT&T but if I had come in to change providers, I would have run out of there soooo fast! AT&T please train your employees to have some respect for the customers!!!