Biscuits & Bath

Reasons to avoid this company;
Their daycare facilities are a joke. Put your dog in a closet instead. Small overcrowded «daycare» space.
Outrageous prices. $ 25 for a nail clipping? Really?
Once your name and number are in their system they will telemarketing you to no end. Every time they call I tell them to not call me and I only use their company to trim her nails and yet they still call me.
This place doesn’t care about your pet, they care how much they can bill you for services and products.
Last straw for me was walking in for my pug to get her nails clipped and they wouldn’t do it until they speak with my vet (who is in a transition with her current and past practice so I was unable to contact her now because that’s when they needed to speak with her… now!). I’ve owned dogs for years and have never been stopped from a nail clipping because the place clipping the nails couldn’t speak to the vet first.
I understand when boarding your dog that you’ll need to show current vaccinations but to clip nails? Really?
I will never go in there again and I will make sure to tell everyone who asks me to not go to Biscuits and Bath.

Okay well I’m never coming here ever again. I’m glad this was my first experience I guess. I was almost going to leave my puppy there for their expensive day care! First off I went to the puppy play group, which was held in a flipping grimy basement. Notice when I said PUPPY play group right… there were no puppies there !!! Flipping adults dogs no puppies expect my poor little freaked out pup. As I walked out i figured «hey maybe since that play crap was free they treated it like shit so since you pay $$$ for the daycare it must be nicer «…WRONG. In horror I watch staff drag a poor dog across the floor from his collar. I sure as hell would be Soo mad if I was paying all that money for staff to be dragging my dog from the collar! As for the poor doggies in the rooms, they all looked like those sorry sad dogs you see in pet shop windows. I really hope it was just this location, I’m so disappointed I had high hopes for this place. I gave it a star because I had too this place deserves zero!

My normal dog groomer was unavailable before my week vacation and I needed to wash my baby (English Bulldog) before I dropped him off with a dogsitter.
Biscuits & Bath was incredibly accommodating. They didn’t make me feel like a crazy person for stating all of my dogs needs. For one, he needs to not be in a cage because he has a terrible nervous habit of trying to itch his face off on the bars. B&B went out of their way to make sure that my baby was taken care of the way that he needed. Margie was super sweet and made me feel more comfortable and the groomer did an excellent job! Thanks so much B&B!

Let me start by saying I have been using B&B for years now and have been somewhat satisfied with their treatment as far as boarding goes. I have a male Boxer and well, they are very high energy so the play time definitely helps wear him out.
The reason for this post is from a recent boarding I had with them and their horrible treatment of a situation that occurred, and while I am at it I might as well mention some other issues that i had previously let slide, but no longer as I’m
I boarded my 6 ½ year old Boxer there while i went away on a business trip. As i was at the airport to return I received a call from B&B stating that my dog had been in a fight but that it was nothing serious and just some superficial scratches were inflicted on both sides of the scuffle. 30 minutes later i received a second call from the B&B vet stating she had checked Marley out and the wounds were superficial and that they applied ointment and prescribed some antibiotics just in case. Um, OK, I thought that you told me it was no big deal, why the need to have my guy checked out by a vet and for antibiotics to be issued??? Alright — I was at the airport and figured i would asses the situation when i got home later that evening. I had set for a friend to pick him up and for Marley to hang at her place until I got in town since I wasn’t going to get home till midnight.
When i arrived at her apartment my lovable high energy boxer did not even get off the floor to great me but instead just turned his head barely acknowledged me. I went to him and as soon as I hugged him he started Unilocaling in pain! I examined him and found approximately 8 – 10 puncture wounds on his front right leg and armpit as well as shoulder blade! in addition his leg was visible swollen and he Unilocaled every time any pressure was placed on it. Minor wounds my ass!!! Here is my 65 lb boxer in very visible pain and discomfort! It broke my heart to see my strong healthy 6 ½ yr old Boxer in such discomfort that he wasn’t acting himself!
I took him home and brought him to my vet in the morning, they did in fact confirm that the wounds were not very deep, and for him to rest and stay on antibiotics. My vet tried to get vaccination records from B&B but could not get a straight answer on dates several times, nor could I after several attempts. After informing B&B I was very upset over incident they simply stated that these things happen and that they are still charging me in full for boarding. I paid ~$ 75 a day to watch my dog and this happens and this is how you treat me! This is bullshit! Never Again!
Over the years I have had other dog owner around the city warn me about B&B but I always just thought they were being too sensitive so I kept using them. But now, for me to return home from a business trip and find my 65LB boxer with multiple puncture wounds, in serious pain, and then for them to treat me and the incident like it is no big deal is just unacceptable to me. I am paying you good money to watch my loved one while I am away and this is what I get for my money??? Matter of fact, the following day I had to call B&B to follow up and inform them I was very unhappy about the incident and that I wanted to talk to someone senior. The manager Sam G. didn’t even call me back until the next day, and when he did it was the same response, «these things happen». Bullshit, I am paying you good money to ensure that these things DO NOT happen!
I consider B&B unprofessional, unsafe, and seriously lacking in customer service! In addition from a previous visit my dog received bad kennel cough from the place. On a separate boarding visit when I picked up my boxer he looked so skinny that i was concerned he was ill!!!
If you expect to come home to a happy healthy best friend this is not the place to go.

If you’re ever walking by on 5^th avenue, this place can definitely turn a frown upside down. Although I’ve never gone to Biscuits and Bath for anything involving my pets, well, this place still has a way of tugging at your heart strings! That’s why they’ve got the dogs all by the windowsills! Because they’re adorable!
Drop by to turn that frown upside down. It’s definitely worth it!

BnB definitely capitalizes off the fact that solo NYC yuppies fill the holes in their hearts and the resultant excesses in their bankrolls with pyuppies. It’s a one-​stop shop — there’s in-​house vets, obedience trainers, classes, walkers, and groomers.
I’ll assess the services I have sampled at the Murray Hill outpost:
1. Doggie Daycare. The intro rate is tough to beat ($ 200 for a month of all-​you-​can-​eat «supervised socialization»; $ 650+ /​month following). This would be a room, filled with dogs and staffed by 1 – 2 folks who mop up the occasional wee (no relief walks included), and distribute time-​outs to troublemakers.
Pros: my Wookie was daily totally tuckered out — fantastic for working gals. The staff was personable and sweet.
Cons: BnB says that they’ll send you daily photos and videos of «your son» at play. Turns out they were overpromising and underdeliverying on a cute, but unnecessary service. I got about 6 videos over the course of 30 days. The greater con is how good the supervision is — after a week, my dog had learned to bark, snarl, hump, and eliminate at will. I did NOT send him to school to become sexually active (says the woeful parent); therefore I would ask that the trainers understand and actively curb aggressive or destructive behavior.
2. Puppy Kindergarden ($ 350 for 6 sessions). Being a ferocious natural at tiger-​mommying, I’d read a good deal about training and obedience, and administered homeschooling accordingly. When my dog matriculated at 16 weeks, he could sit, lie down, and walk well on a leash. Puppy school was somewhat unnecessary, but it was vindicating to sit smugly at the head of the class while the other parents struggled to maintain control over their (lesser) pyuppies.
3. Groom ($ 65 + tip). Now here’s a deal. A cut includes tooth-​brushing, ear-​cleaning, and butt-​gland-​squeezing (if you don’t know what this is, I’ll be happy to not show you). It’s no Unleashed, but I’m not the type to fuss over what my animal looks like. She did a nice enough job; I’d come back for more.
4. Thursday night «Open House» playgroups (FREE). From 7PM — 9PM, the establishment turns into an indoor dog run. I’d encourage anyone feeling a little down to come check this out, because it’s damned cute, and you can plop your sad self down in the middle of the pee-​smelly floor, and let the pyuppies climb all over you, and envelop you with warmth and joy and pee.
All in all, I’m glad to be aware of BnB — it’s priced competitively for a number of Manhattan-​centric dog services, and certainly convenient and friendly. I’m a satisfied customer. My deepest complaint is that many of the folks there don’t interface with dogs in the proper way (i.e., as dog lovers, and not pack leaders!) They coo and administer affection often and at will; they pick up the pooches at the leastest sign of distress. They coddle frightened pets, and aren’t generally aware of /​prohibit dominant unwanted behavior. Thanks, Puppy Kindergarden for teaching me how NOT to handle a distressed animal — maybe all staff should be required to attend!

This place gets mixed reviews on the interwebs and while I understand why, I would like to clarify some points for those considering using services of B&B.
So, why would I think I know what I am talking about? I am an owner of super-​energetic 3.5 year old Shih-​Tzu raised in a small apartment (s) who really goes bonkers if left alone for 10 – 12 hours while I am at work. She has been in puppy day care since she was 3 months old and this is our third daycare (our first place only catered to puppies, the second one was the fabulous K9 Playtime in San Francisco that we were sad to leave.)
We have joined B&B about a month ago, shortly after moving to NY. I have toured the facilities and took my dog to the evening play group before committing to the day care services. The place and services of B&B are great for the money we’re paying. However, there are things that are important to understand:
Yes, your dog WOULD get more attention if you hired a personal doggy nanny.
Yes, your dog MIGHT come home with a scratch — these are dogs. They play and they use teeth/​nails from time to time — it is physically impossible to prevent all of them short of putting dogs in solitary cages. You would not want that, would you?
Yes, the place vaguely smells of dog pee and cleaning solutions — they have 40+ dogs inside every day and no matter how quickly all messes are cleaned up, it is also statistically impossible for the location not to smell like dogs. Go hire yourself a butler in white gloves if you don’t understand this point.
Yes, your dog MIGHT catch a cold from another dog, just like your kids can pick something up at school, just like you can pick up something at work. B&B can try minimize this exposure but they’re not able to prevent it 100%.
But look at the bright side — your puppy is happy playing with her/​his pals all day. The workers do truly seem to care about the fuzzy ones (at least the ones at my location — Murray Hill). Just don’t forget that for the money you’re paying, these folks are not there for the riches but for the love. Your dog is supervised, they have groomers and vet on staff, so you don’t have to feel nervous/​guilty that you abandon your best friend for 10 hours of every day bored in the apartment.
Finally, just a couple of things I wish they could do better — the sales pressure is high until you buy a package (I understand why they do it but it is still annoying). Also, i wish the space was a little bigger so they can put some day beds into the playing rooms for the dogs to rest and give them some toys to play with. I was told that dogs have aggression issues if the toys are introduced, but I think with proper training and supervision this can be managed.
Bottom line — we’re long term clients. You will like it too if you have realistic expectations. And if not, good luck finding that doggy butler!

I’ve only come for the weeknight small dogs play dates (free!). So far so good.
I was greeted by a friendly staff member who took all my information and my dog’s information. I was then lead to the playroom, where my dog could run around and play with other dogs. Other dog owners here seemed happy with the overall staff and location.
I could really tell that people are regulars here because the staff referred to the dog owners and their dogs by their names!
I am definitely bringing my dog back for the weeknight play dates and possibly other services they offer!
– update
They call you the day before to see if you and your dog are coming to the weeknight play date: D SWEET.

Save your time and money and go elsewhere! It was one thing after the next with this place!!! FIrst they scheduled my appt completely wrong, I made an 830a appt but they had me down for 1130a. I was there 15m early btw because I had to go to work and was told grooming opens at 8a but I could leave her there because groomers get in early; which wasnt the case. I was there before the «groomer» and had to wait. So after telling me they’d still take her (even though they screwed up the appt) the «groomer» started to rush me off and didnt seem to be listening to what I was saying (even though see repeated everything I said). Instead of making me and my puppy feel at home and being attentive she ran over to the customer who came in after me (I guess a regular there) and spoke with her and gave me the «one minute finger» while I was left standing there waiting. Fast forward til 2 hours later; I get a phone call telling me my puppy was «nicked» on her paw pad and was bleeding while being groomed (WTF!?) so they took her upstairs to the in-​house vet to be examined by their vet. I found out in a different conversation (different call with a different person) that my puppy was on her way back and they’d let me know once she arrived. «On her way back?!» I asked. Yes, she was taken uptown. W T F! How can you transport someones pet/​child to a different facility without making sure it was ok first?! I was under the impression she was upstairs not uptown over 40 blocks away from where I left her!!! Finally I go to pick up my baby and she’s shaven down completely! I specifically told this woman I didnt want her hair short and thats exactly what I got! I have a Shih tzu so if youre familiar with this dog then you know how much hair they have. I was SO upset and disappointed from the time I got their until the time I left! HORRIBLE just HORRIBLE please save your time, money and frustration and go to another groomer who will give you the attention & care that you and your «baby» expect!!!

I love Biscuits & Bath! I’ve only been to the Murray Hill location, but they’re all managed by one corporate office (which is why you make appointments through one general phone number). They were able to squeeze me in for a last minute grooming appointment that I had made at 7am one morning for my two kitties. The staff was so friendly and energetic. They were also very accommodating with the time that I was going to pick them up. When I went to get them at the end of the day, they let me into where my boys were resting in the back and it was absolutely spotless and spacious. They did a great job and my cats (mind you, cats don’t typically enjoy grooming of any kind) didn’t even seem to mind being there. I can also tell from the other happy customers that were present that they have some loyal and very satisfied animal parents. :) Oh, I thought the prices were fair for NYC! Highly recommended!