Cars Co

They ripped me off. Stay away. I asked to change my pick up time. They said it was fine, which I appreciated as my meeting went much longer than expected. A few minutes later they called me and told me my driver was here and I needed to go out outside and get int he car now or they would charge me. I said I wasn’t ready and they had just told me it was fine and did not mention they would charge me extra. I canceled the service. Then they billed me the full fare even though I never used them. Really poor customer service.

I have been coming to NY about twice a month for the last 8 months. I decided to try this company so this was my first experience with them. With the company I had been using, I would provide my flight number and arrival time. I did the same with this company. Well my flight was delayed slightly and it took a reasonable amount of time. While I was in the car, I got an email indicating that there would now be an additional waiting time fee. No where on the website was there a description of a waiting time fee and how it would be imposed. I never paid a waiting time fee with the previous company. When I called customer service they reduced the waiting fee by $ 5 and acknowledged that this was perhaps a communication problem. I informed them that this was a deal breaker for me. Apparently keeping the remaining waiting time fee is more important than cultivating a new regular customer.

Definitely won’t use again. Requested 10:45am pickup and I was ready at 10:45am. Was told 10 — 12 minutes away at 10:45am. Car didn’t arrive until 11:30am. 45 minutes later. Would have used my regular car service but they were not available. Rather do a bus service from EWR next time. Cheaper and less frustrating. Great app lousy service.
I wish they would have been honest about the pickup time. All this and no apologies or greetings by the driver.

Almost killed me — and overcharged me massively for one stop — DO NOT USE THIS SERVICE
After using cars co a few times, one of their drivers almost killed me on the way to JFK. he arrived 40 mins late, was not looking at the road, constantly looking at his GPS, clearly had no idea where he was going. He also did not seem to know how to drive as he did not indicate or look in his mirrors when he changed lanes. We almost drove into a truck on 3 separate occasions. I was screaming in terror and was a total mess when I arrived at the airport. The manager refused to believe me and was quite insulting when I called from the airport and told him what happened. He then listened to the recording of the trip and conceded that what I told him was correct. I would not have used the service again, except that they offered me 12% discount for the next trip and I did need a trip to JFK a few weeks later, so I thought I would give them the benefit of the doubt and try them again. But on this trip they charged me $ 32 extra for a small stop to post an item at the UPS literally around the corner from where they fetched me. Bill to JFK was $ 82! Total rip off!!!

Update on December 11, 2014…
After reading this review, CarsCo threatened to take legal actions against me if I didn’t take down this post because I used them when I came back from this trip (I was gone for over a month). They even resorted to calling me a «very arrogant and sarcastic man». All I was looking for was an apology and a free ride or something to cover the excess costs I had to pay on Oct 30^th. Do you really want to deal with this place? They, obviously, retracted their legal actions comment after I laughed in their faces. If anybody wants to see the correspondence I will gladly share it!
Now look at Ali’s comments! All I wanted was something like the common courtesy they provided to Jojo, but I never got the same. I even stated in my original post, that «If a company tries to make things right, I’m good with them.» This all started because on my flight back to Manhattan, the guy took the JFK bridge (124^th St) to my place on 29^th, yet here he is stating that he wouldn’t go to 59^th? Last I checked, 59^th is closer to 29^th than 124^th. WTF!!! And I paid for all services they provided me. That is just a flat out lie. I asked him to provide me with the details and he never did.
Original post on Nov 1, 2014…
I used this company multiple times and had a couple of issues…
First, their prices to/​from NYC should say to/​from Manhattan. If you go from Williamsburg to Newark, they’ll charge you $ 30 more, but if you go from Williamsburg to JFK, they’ll charge you $ 3 less. I had to call my credit card company and have them refund the money since cars co made some bs excuse that that’s how they think of it. Hey Cars Co, NYC is the five Burroughs! Look it up. You’re not going to win this cause even NYC’s official government website states the same. This should’ve been my first warning, but I paid the annual fee so I kept on using them.
Second, when I was traveling to La Guardia and the gps said the tunnel was backed up, I asked the driver to avoid the tunnel and the fees and he said no thus charging me more. I complained to cars co and they said that was the shortest and quickest route. I chalked it up to the driver being in the wrong.
However, never ever have I had a company not given a damn about leaving their clients high and dry. I booked a pickup at 410p on park and 52^nd. At 410, I get a call from the dispatch saying the car will be 10 min late. It didn’t come, so I called at 423 and dispatch said he’s on his way but due to traffic it’s taking longer and he’s on park and 46^th. At 440, dispatch called to say the car wasn’t coming since they’re gps wasn’t working and I should figure out my own way since I won’t make my flight. At 445, the driver called and said he was on park and 28^th! And that dispatch notified him at 415 that he was to pick me up! WTF?! 1) What’s the point of booking a car if you’re going to cancel half an hour after you book it?! 2) Why book something when you tell the driver to pick someone up after the scheduled time? 3) How do you run a business like this? Needless to say, no taxi would take me to the airport since they have to return their cars at 5p for their shift change and I missed my flight.
When I got to the airport, cars co could care less about me. They wouldn’t pay for the difference in cost since I had to take a suburban (the only guy that would take me) and Über and Lyft were almost twice the reg rates. And they wouldn’t take responsibility for the screw up, he just said oh well, you got to the airport though.
Do not use this company! They don’t care about you! If a company at least tries to make things right, I’m good with them, but this is the worst! I’m still irate and it’s been 2 days. If I can help one person not deal with this headache, then I have done my job.

I was flying into LGA (Laguardia) and needed a shuttle to Manhattan (Garment/​Fashion District). The cost was $ 32 bucks + toll and tax, gratuity. Which wasn’t computed till later.
Total charge to my credit card was $ 47.05, which I thought was reasonable (cheaper than the $ 89 bucks one way trip for a black Lincoln towne car… which I didn’t really care for arriving in luxury)
Anyways, onto the service. I am torn with this service since the first leg of pickup from airport to hotel was great. Driver was safe and courteous… although quiet. But not his fault — some drivers talk more than other… so this doesn’t impact my review.
Also, the car was a bright green Prius so that was easy to spot and a little more environmentally friendly.
This first leg, I would give a 4 out of 5 stars. Only negative is you don’t know the final cost of the shuttle till later. You just sign a form that you agree to whatever they will be charging you (although I had an idea that it was less than $ 50).
But on the return pickup from the Hotel back to LGA three days later, I had a 3PM pickup for a 6pm flight. I called to confirm at 2:45pm and was told that because of traffic, that the pickup will be 15 – 20 mins late. Okay, I was cool with that. I’m glad I call or otherwise, I’ll be waiting at 3pm with no show. Then at 3:10pm, the dispatcher called me again saying that my pickup at 3:15pm will be 10 – 15 minutes late. So I’m like, okay… thanks again, although my pickup was at 3pm. The reason was that all the drivers were stuck in the Queens tunnel? Last, at 3:30pm, the dispatcher called me and informed me that traffic isn’t moving in the Queens tunnel, so for me to try and find another ride out to LGA. Apologized and hung up. Luckily, our hotel — Hilton at Fashion District had a black town car from there to LGA for $ 47 bucks (cash) or $ 53 bucks (credit card). I took that service to LGA and made it there around 4:30pm on Monday afternoon rush hour. Took 1 hour.
I guess it all worked out at the end but left a slightly bitter taste in my mouth. I know traffic is unpredictable into Manhattan, but felt cars co didn’t do all they could to get to me. 2 out of 5 stars on this leg of the trip.