Chase Bank

Usually the staff are very helpful and absolutely delightful. However today the guy at the door greeting customers was rude to the people in front of me, while the woman I saw to get a document notarized was nothing short of rude. Perhaps the fact that I was in jeans and a t-​shirt made her think I was not important enough to warrant courtesy.

I am a big proponent of the customer service. I love it in all quantities. And this Chase has got it.
Conveniently located close to my place of employment, it makes it easy to do the occasional banking I need to do (read: depositing/​removing all the minor ducats I earn and sending them to my management company.) Because of this routine, I’m usually pretty grumpily greeting the smiley financial advisors posted in the middle of the floor to intercept you and see if they can help you with anything before you get to a teller. Usually I fake smile and keep walking. I already don’t want to be there. So it’s best for all parties involved if I don’t talk to you about my depressing forays into finance.
Monday, however was a different story. I needed one of these smiley service oriented suited tellers with legs. I needed them badly. I lost an official check and boy oh boy was there a lump in my stomach. I looked at Brooke with pleading eyes and she smiled and responded to my inquiry with a positive smile. She directed me to Debra who had me fill out a couple forms and talked me through everything that was involved in stop payment. Then it was Debra’s lunchbreak and we were still in the middle of the arduous process of undoing my carelessness. So Debra introduced me to Jackie and Jackie looked stressed out. Phones ringing, people asking her questions, my worried expression and just general worry. But she seemed to get a handle on everything eventually and finished all the paperwork.
While waiting for Jackie, Brooke showed me how to set up bill pay so that I wouldn’t have to fidget with the possibility of losing large sums anymore. It was most pleasant. When Brooke finished advising me, Jackie came out shortly with the shiny new check and I was out the door with a lower blood pressure reading than before, I’m sure.
I like them. I like them a lot.