Chase Bank

Try cleaning your fuckin ATM screens ya dirty fucks. Not like ya ain’t got enough money. You’ve had one screen so dirty I got sick from using it and the other with a squiggly screen for over 3 months. Fuck You chase! Cuz you DGAF about customers

This is my favorite chase branch. It’s much smaller than other branches and less overwhelming. The manger and tellers are very friendly and seem to remember you after you’ve been there a few times. Beware it gets a little crowded around 5.

Branch #747 176
Teller service is average yet capable to process my financial transaction. It appears all Chase banks offer free Dum Dum candies as an incentive. No platform personnel are visible in plain sight at this location for assistance. Just another average cookie cutter Chase bank.
Conveniently located on Broadway diagonally across the street from Regal Theater Stadium 14 and nearby Union Square’s 4, 5, 6, L, N, R trains.

This is a review of both this branch as well as the overall experience of being a Chase customer. I live close to this branch, so I am often here depositing checks or inquiring why Chase arbitrarily charged my account with inexplicable «fees.»
Pros:
— Someone usually answers the phone when you call the number instead of an annoying automated recording
— Provides free notary services for Chase customers (Cynthia, the customer service rep and notary, is very kind)
— Convenience of locations
Cons:
— I have had a mix of experiences with Chase tellers. Today being one of the worst and the reason I decided to finally write a review. I dealt with Rosie at this branch, who was lazy (chit chatting with the other teller before reluctantly agreeing to talk to me when I approached her open window), rude, and incredibly condescending. I do not have a lot of money in Chase (I get a lot better service, no ATM fees, and higher rates at Charles Schwab) but keep my Chase account for convenience. Apparently Rosie thinks that because my limited funds in Chase, she does not need to be nice to me.
— There are ALWAYS random, inexplicable charges on my Chase accounts. I think sometimes they add the fees in the hopes that people will not notice. There have been times I have gone in to Chase to inquire, and they are like, «we don’t know how that got there» and remove it. Fraudulent, if you ask me.
— I hate hate hate the upselling. One chase employee convinced me to cancel my old credit card and reopen a new one because my mother’s name appeared on the account when I checked it online, even though the account was solely mine and had been for the past 5+ years. Because of that, he got a new sale, my new account STILL has my mother’s name on it, and now I found out that my credit score is negatively affected by the fact that I closed a credit card and reopened a new one. Great, thanks Chase!

Although these days a lot of my clients tend to pay by ACH, I still like having a branch on the same block as me. This makes depositing checks super easy. That said, like the BOA around the corner, there are often long lines here. The tellers seem to always be walking around or typing various numbers into their computers, but not able to help customers. If I were a bank setting up a retail store, I would have terminals out of site of customers for doing those types of maintenance operations and data entry, whatever they may be.