Club Monaco

Horrible customer service! This is by far the worst location of Club Monaco in the city. My favorite is the flatiron location where the service exceeds this one. The staff here are plain rude. I was walking around for 15 minutes in the store and not a single employee greeted nor asked if I needed help. I met eyes with some employees and not once did I get a greeting let alone a smile. Why would I want to shop in a place like this?!

I love Club Monaco and shop frequently shop online and at the Flatiron store with positive experience. I have to say, the employees at the Soho Prince Street store are HORRIFIC. Every single time I’ve gone in there to purchase or return something the customer service has been terrible and the employees have a fake and pretentious attitude. Even when the store is not busy, they are running around frazzled, and half listening to customers when they are talking to them. I have experienced this first hand and watched other customers experience this. They seem to also have different rules about returns depending on the person who is helping you, and no one really seems to know the company policies.
Amazing clothing but the Prince Street store needs an extreme staff overhaul. These people are highly incompetent.

They don’t take too kindly to returns here. I ordered a jacket online and it turned out to not fit. I went to the store to make a return and was told that they do not take online returns at this location, which is strange.

Boston transplant now living in NYC.
This location triumphs over all other Club Monaco locations that I’ve been to before. Minimalist vibe with sheer white aesthetic.
In Boston I would spend less than $ 100 each trip to Club Monaco, but for some reason, this SoHo location stole my heart and my paycheck for that matter… not complaining.
Great service and staff. Great vibe. Cool and minimalistic aesthetic.
Take a peek and you’ll see what I’m talking about.

Horrible customer service from management! All because of split payments on a purchase and needing to return the item… instead of hearing the customer out for what had happened (fraud on one of the payment cards causing it to be closed) they just snap back at you «No» and give you no other options. Coming from a management position myself, I have never felt so abruptly disregarded in my life. Will definitely be calling customer service and reporting their behavior.

20% off with your student ID! what more is there to say?

I’ve stopped by this Club Monaco only on a few occasions when I was shopping in SoHo primarily at other stores. I noticed that the staff had become friendlier over the years and I didn’t mind the few snooty ones because I know retail isn’t an easy job. No biggie. Then came the day when I tried to return a skirt that was too big for me (and had gotten a smaller size at a different branch a few days later). I explained this to the salesperson who was trying to help but she wasn’t sure if she could accept it because it was rather wrinkled from having stayed in the bag and also managed to collect random water spots. How those stains got there, I do not know because I kept it in the bag after taking it out once at home to confirm that I had gotten the wrong size. If I’m 100% honest, I would have to admit that it looked like a shady post-​use return. Unfortunately I didn’t bring the second skirt to prove that I was really returning it due to the size. I didn’t mind the skepticism because I knew it was hard for her to believe me.
However, the deal breaker was when the manager came over and examined the skirt. Like Kitty B mentioned, I was given the criminal treatment for trying to return one item. I know we’re in a recession and it’s hard to take losses for returns but honestly, this type of short-​sighted customer service is only going to hurt in the long run. In my case, it was hard to discern if I was a paying customer who had actually purchased with intent to keep or if I was a «renter» who needed to be taught a lesson, and they decided that erring on the side of caution meant risking the loss of a customer. It’s too bad because I was starting to really like the friendly salespeople who were very quick to ask if I needed anything and usher me to a dressing room.
But this is New York, and there are lots of other branches. No biggie.

I love club monaco, i’ve been shopping there for years. Great quality and perfect fit. Today I bought pants and a shirt… I didn’t notice the pants were on sale ($ 50 from $ 70). The cashier took the time to call the manager over to make the discount go through, which ended up saving me $ 23. Really nice touch, especially since I didnt even know they were on sale.

Rude customer service here — by the managers! They treated me like a criminal for wanting to return one blouse. Now I’ve been a shopper of there’s for over 10 years and have never been treated this way — from anyone! I spend a lot here and have never had problems with a return. One little sale blouse… and for that I will never walk into this club Monaco again.

I visited recently and I believe student discounts are 20%, and it applies regardless of whether or not the item is on sale. it’s a pretty sweet deal for students.

Dress disaster.
Must find a replacement.
Never been to Club Monaco before.
I know, right? Crazy.
Helpful sales people (and nice).
Smaller sized store, but lots of fashionable options.
Hot dresses.
Even hotter skirts.
Comfy dressing rooms.
Easy check out.
Walked away $ 250 poorer, but happily so.
I am a total convert. Their clothes fit amazingly well (especially for us girls with non-​boyish figures) and are all reasonably priced and well made.
Will definitely be shopping here again.
Love.

This is my favorite Club Monaco. Why? Because the sales staff here are so friggin’ nice! I don’t get the «eew…what is SHE doing here» look from them that I have gotten from other Club Monaco staff. What? A girl can’t wear a hoodie, grotty jeans and sneaks and still not want a pretty dress or cashmere-​blend cardigan? In this location, yes she can!
They always have everything in stock and in my size, not to mention a pretty well-​stocked sales rack (what? It’s a recession yo). I also was very happy to find out that students get a 10% discount on their purchase as long as they have a valid student ID. Score!
So yeah. I like it here. Ima keep comin’ back.

Friendly staff and product is very organized and neat.
Love that things are clearly marked and the store is easy to navigate.
ALSO, big plus to me is that the stuff on the models IS ACTUALLY RIGHT IN THE STORE and I dont have to go asking for it.
I love this store one for the fact that they give a 10% discount to students with a valid ID.
Great for a fashionable look that will not hurt your budget in expensive SOHO.

GREAT CUSTOMER SERVICE. My friend was missing a button on one of her leather gloves and was worried about the store policy since she misplaced her receipt. With no hestiation, the store kindly replaced her gloves and gave her 6 additional metal buttons to spare. Kudos for going the extra mile, CM. I’m prouda ya.

Reason #43 243.b that I love New York: stores can be within 4 blocks of each other and still thrive and do well.
This Club Monaco is by far the largest of the 3 I’ve been in. It also has the better sales rack though the sales rack is limited in the number of clothing articles for smaller men like me. Lots of shirts in large and medium and practically none in small. I guess the little guys figured out where to go shopping. Grrr. Those punks.