Element New York Times Square West

If you want hospitality, don’t go here. Lady at the front desk, Janet was very rude. She was not understanding or professional and had a whole lot of attitude for someone that is supposed to be a front desk employee. Never again.

I stayed at this hotel between 6÷3÷16 to 6÷5÷16 in room # 1901 and it had the following issues:
(1) I can constantly hear screeching sounds from nearby water pipes as patrons around me use water in their rooms. If you stand in the room for 5 minutes, you’ll hear it at least 3 times. This painfully annoying sound will not stop so long as people around me are using water.
(2) It takes at least 30 seconds to get any cold– to mild temperature water in every water outlet in the room (the small kitchen, the shower, the bathroom faucets). All of these water outlets initially pour out extremely burning hot water. I needed to run the water for at least 30 to cool the water down. Once I turn off the faucets (or other water outlets in the room), this cycle repeats. For a hotel that prides itself on being eco-​friendly, this is definitely not a way to conserve water (not to mention, providing a terrible experience to anyone who is staying in that room).
(3) In the hotel, it is disappointing enough that there are only 2 working elevators to serve 40-​something floors. However, both elevator on Saturday (⁶⁄₄) would not stop on the 19^th floor coming down. I had to take one of elevators on the way up, so that I can ride it coming down.
As you can imagine, overall, this has been one of the poorest stays in my experience. I even stopped by the front desk (and spoke with agents named Hope and Becky) to convey my concerns and asked to speak to the Manager (who is named Charlie Kim). I left my cell phone number but never received a call back. Would I stay there again?

So noisy! There is a large building being built right next door and the noise is unbearable starting 7am. I thought I slept with the windows open when they are shut… I did have a great view though. The room is nice and large for a Manhattan hotel. The refrigerator is full size and the kitchen has a stove top, sink, microwave and stocked with plates, cups… etc. Everything looks pretty new and modern. The mattress and pillows are also great quality which is surprising for this price range hotel.

Never stay at this hotel. You will not get a wink of sleep and your vacation, work day, etc will be ruined.
1. Walls are paper thin. You will be able to hear every word your neighbors say.
2. Three elevators for a hotel with 40 floors. Will take you at least five mins to get to/​from the lobby.
3. Low rates attract a certain type of guest.
You get what you pay for. You’ve been warned.

Arrived at the hotel to be told the room I reserved was unavailable. The manager Charlie Kim offended me by telling me that he would have to refund my credit card and that I would not be offered «cash». I simply wanted clarification on how the refund would be handled since I booked through Expedia and not via the hotel directly. I’m incredibly disappointed since I have never had trouble booking a hotel through Expedia in the past. Also the hotel was apparently experiencing maintenance issues which is a bit of a red flag since this led to the rooms not being available. I was underwhelmed by the lobby. The best thing I can say is that the location is in close proximity to Times Square

One of the least impressive SPG hotels I’ve stayed out. I would have paid a little more at some of the other SPG hotels in the area that are much nicer and have much better customer service.
PROS:
1) A great price for the location
2) Refrigerator, stove and microwave in room
3) Bed was very comfortable.
CONS:
1) Staff — They were too busy chatting among themselves to help customers at checkin.
2) Room was dated and unimpressive.
3) TV remote was missing — took 45 mins for someone to respond.

Las habitaciones son muy lindas. Al principio me parecieron chicas pero si te ubicas que estás en nyc están perfectas. Tenes hasta una cocina muy muy bien equipada, cubiertos ollas heladera microondas, de todo.
La decoración esta buena y todo muy ordenado y limpio.
La atención excelente, la verdad es que las gente es muy amable.
El wifi anda bárbaro.
Tiene dos puntos débiles que son clave.
1) los ascensores. Tardan mucho. Son pocos para la cantidad de gente h habitaciones.
2) el desayuno. La comida es rica y buen preparada pero el lugar donde se sirve es demasiado pequeño para la cantidad de pasajeros entonces nunca encontrad donde sentarte m estás dando vueltas hasta q encontrad. Lo mismo para servirte, esperas.

I honestly had high expectations of this hotel, especially since it’s a Sheraton. The location is kind of sketchy right in between time square and Hells kitchen. The hotel has a total of 420 rooms on 40 floors with three of the slowest elevators on planet earth! For the price I expected a little bit more. The hotel was swarming with people and I do realize, like myself, many were there for the numerous conferences going on at the convention center.
The free breakfast is a perk, but definitely nothing special. Typical coffee tea juice and cereal with bagels and donuts. They did have waffles that were cold and had hot bacon and cheese omelettes stuffed in a pita (Kind of weird for me). And also had an egg white and cheese on English muffin that was also served warm.
One of the issues we had being on the 36^th floor was the amount of time it took to get up and down to the first floor. We also had a hard time getting hot water, the shower had to run from anywhere from 10 to 15 minutes before it started to get warm.
There are five other hotels in between eighth Avenue and ninth Avenue. One city block! This deafly wouldn’t be my first choice to stay here again, but maybe I’ll try some of the other hotels on the street. The location ironically was ideal!

Good location. Hotel complimentary breakfast. Slow elevator during breakfast time. Not a good presentation of hotel when floor vacuum stay outside of my room whole day long. SPG gold level is meaningless.

I am going to IBS in two weeks, so I’m trying to book a flight ticket to New York City. However, there are too many airports, and I don’t know which one is closer to Element hotel which I am going to stay, so I called to ask. A manly voice answered the phone, but he didn’t answer me, and hung up the phone. I could hear the noise of the phone when he put it down.
I didn’t know the reason why he did that, I called again.
I ask :“yes sir. Could you please tell me what airport is closer to your hotel?“
He said: «laguardia»
I said: «thank you very much»
He hung up immediately without saying any words.
Sir! I think that you are not the owner. That’s why you don’t care about customers.
Please remember you received wage/​salary from your owner, then do your job.
Don’t be rude any more because you already help the hotel to lose one customer. (2÷23÷2016 at 11.30)

I was extremely pleased with my stay at this hotel. The service was great, all the way from the bellman loaning me his personal umbrella to the guy (I wish I had gotten his name) at the front desk, he was so helpful and very patient with me.
I loved the room, I got the king size bed with a view. So worth every penny. The room was a larger size than expected. The bathroom shower was perfect and had a rain shower head and also one that is handheld.
I’m very picky about hotel rooms but this was one clean. The other best part about the hotel, the view on the top floor.
What would I change? The only thing that seemed neglected was the bathroom mirror, should be moved more center. Also, the plugs for the hairdryer are right by the sink not leaving you much room. One last thing is the towel rack behind the door. But hey, those aren’t anything to complain about.
So far, this is the best hotel I’ve stayed in in NY.

One of my favorite New York hotels!
Some highlights –
Rooms:
— mini kitchen with utensils, pans, paper towels, dish washer, fridge… this can be very clutch when ordering and re-​heating delivery
Amenities:
— slippers can be requested if you call it in to the front desk
— happy hour with crudités, hummus, salad, and two hot options from M-​Th.
— SPG Gold & Platinum breakfast in a location separate from the plebeian breakfast
— well equipped hotel gym, cardio machine, weights, weight machines, yoga mats, foam roller, and stability balls

Stayed here for the new years holiday. I chose this place to be close to the ball drop and parade. The hotel is not insight of the main ball drop however.
The hotel is very modern and clean. All rooms have a kitchen with plates, utensils, glassware. Also a full side fridge with freezer is included. The room was small but we only used it for sleeping so it really didn’t matter.
The hotel is in the heart of midtown and is bustling with all types of people. You can get anywhere within 29 minutes, traffic permitting.
The hotel had free breakfast and 24h gym. Regarding the breakfast you need to get down by 8 as more people start coming down and fill up their plates. We went at 9 one time and it was all gone. But we really didn’t eat breakfast here after the first day.
Most of the guests are from over seas, lots if Russians, eaten Europeans, Spaniards, Italians…
Closest subway is 42^nd street.
We would definitely book here again.
Also this place is walking distance from Penn Station.

Small, but nice hotel in a convenient location — just close to everything, but not right in the middle of it. My room was very comfortable and the bathroom was actually somewhat spacious for how small the room is. This is certainly a place you can stay for awhile as it includes a small kitchen too. Your room includes free breakfast and WiFi too — bonus!

The Element is just off of Times Square but far enough away from the tourists and the crowds to be quiet. It’s close to the subway, Penn Station and Madison Square Garden and Times Square. The rooms are small and efficient with a small but well-​equipped, fully stocked kitchen. The bathroom is not large but it’s a good use of space. The bed is a Westin Heavenly bed so it’s very comfortable.
This place has an environmentally friendly stance so there are some cool features and frustrating quirks. When arriving at 1am I wanted to take a shower, but the water never warmed up. It was fine in the morning though. The climate was excellent.
This isn’t fancy, but if you’re staying in NYC for a while it would be very comfortable.

Nice rooms. Comfortable bed.
My room had excellent air conditioning, hob, microwave, fridge, sink and cups, toaster, plates etc. a perfect kitchenette set up. Coffee maker.
Elevators are small and slow, be patient.
Breakfast can be calm or crazy, go early if it’s important to your stay. Cereal, whole fruit (not cut) banana, oranges and apples, breads and bagels, and a form of a breakfast sandwich. Standard coffee and juices, tea.
Decent gym room.
Bonus for choosing this hotel is the guest laundry room. * its $ 2 to wash and $ 2. To dry. Have quarters, the desk did some hmmm and hawww about not having any. **Tip** use the stackable washer and dryer. The wash is longer and thorough, the dryer is about 64 minutes. (The side by side is a fast wash and I think 28 minutes on dryer for $ 2. But it does not dry. Trust me USE the stackable dryer)
Close to subway across from Port Authority. Great location nice rooms and a guest laundry.
**tip** take the elevator all the way up to the roof top for a cool view**

Das Element Times Square ist ein Budget Hotel in New York (mit 250 $ pro Nacht…) verglichen mit den anderen Preisen in der Gegend. Gut zu erreichen von der nächsten Bahnstation und der nächsten UBahn Station. Das Personal ist sehr nett und das Complimentary Breakfast sehr reichhaltig. Einziger Nachteil sind die Anzahl der Plätze in Bezug auf die Zimmeranzahl. Man muss schon manchmal etwas warten. Die drei Lifte lassen einen auch schon manchmal 5 Minuten warten…

Very average SPG hotel, however there are definitely some upsides to this particular location. Speaking of which, the location is grand! It’s mid-​city, close to many major (albeit) touristy attractions, walking distance to Penn Station, and physically in the Garment District.
With that being said, this hotel is BUSY! Every time I passed the front desk, there was a long line. There were lines for the elevators and lines for the complimentary breakfast in the morning. I did enjoy the breakfast though, and was pleasantly surprised with the decent selection.
My room was totally set up for a long-​term, touristy stay, which totally makes sense since most people who stay here are probably from out of town. There was a kitchenette and a HUGE fridge and coffeemaker. Everything else was super decent and I got a good night’s sleep.
All in all, a decent enough place to stay if you’re visiting NYC! :)

I really have mixed feelings about this place. This hotel is VERY packed. There are people everywhere, and it’s ALWAYS crowded! The thing is, the front desk’s service is really great. At last minute, I decided not to stay at another SPG hotel, and this place was available for 12,000 points/​night, which was the same amount. I literally booked a reservation with the platinum desk about 30 minutes before showing up at the hotel.
I also had some friends stranded at the airport due to weather. After being at the airport for about 10 hours (no joke), their flight finally was cancelled, and they had no place to stay. I called the platinum desk once again. They were not able to give me a better rate than what was online or a distressed passenger rate (unavailable for this hotel). However, the hotel front desk was able to upgrade my friends into a suite better than mine! They also provided bottled water, toothpaste/​toothbrush, and any other amenities you can think of that you’d need if your bags were in another city.
The evening social hour was okay and not too crowded. It started at 5:30PM and lasted two hours. A malbec and Blue Moon were available for free; I did not see the type of white wine. There was a salad, macaroni and cheese bites (not so great), onion rings (not so great), and an appetizer like spanikopita, only wrapped in a fried wonton wrapper instead of phyllo (pretty tasty). This was all free.
So, those were the good things about the hotel. Let’s move on to the negative things. Breakfast was TERRIBLE and by far, the worst breakfast I have EVER had at a SPG hotel, period. I chose a pita sandwich with egg, bacon, and cheese, and it was worse than a Hampton Inn’s omelets. The bread was so undercooked I was afraid to eat for fear of getting sick. Other than sandwiches and some dry, flavorless potatoes, there is no other hot food. Good luck trying to get orange juice and milk. It was to the point where staff were just pouring directly into people’s cups from the gallon cartons and running out within a couple of minutes. When you’re at breakfast, it’s like the are vultures attacking. People push and shove to get the bagels over you as you’re trying to cut your bagel in half. It’s quite barbaric, so be prepared.
The elevators are by far, the SLOWEST I have EVER experienced in my travels, period, and I have traveled 75% of my life the last 3 years. You can wait as long as 30−40min in the morning before giving up and walking down seven flights of stairs. There are only 3 elevators for over 40 floors. The people on the bottom floors are shafted because the elevators tend to go to the top levels. My friends were on the 34^th floor and although maybe they’d have to wait five minutes, this is by far better than 40 minutes and no elevator.
And finally, the most bothersome concept — lying. I am 100% certain I left a tshirt behind, hanging on the back of the bathroom door. I called seven hours later. Housekeeping said there’s nothing in the lost and found log for my room which means a housekeeper kept my shirt. It was one of my favorites due to the softness of the cotton. Thus, two stars it is!

I booked a room for 2 nights. When I arrived, they didn’t have it ready and had already given it to someone else. After traveling all night, I was stuck in New York without a place to stay.
When I asked to speak to the manager, they told me they were the managers … it was only later that I learned they were lying and the real manager was in the back.
To add insult to injury, they ended up charging me for the full 2 night stay though I ended up going somewhere else when I didn’t have a room.
Terrible experience all around. Be warned!

Here’s the deal… This hotel definitely has its share of ups and downs. I’ve stayed here a number of times in the past few years so I’ve got my list of pros and cons figured out!
Pros:
— awesome location near Times Square
— well priced for the most part
— free breakfast
— free happy hour beer and wine (definitely the best thing about this hotel)
Cons:
— no bar or social hangout (although there’s a decent Irish pub next door)
— elevators are dreadfully slow. As in, you may wait 15 mins on your floor waiting for an elevator to even come and pick you up. Absolutely the worst.
— the free food is just that, free food. I personally can’t/won’t eat any of it; it’s equivalent to McDonald’s grade ham and cheese and random calories that hardly qualify as «food» — but hey, it’s free, and when you’re on the run it will do. At least there’s coffee and fruit so you can make the best of it.
Overall if you’re patient and can deal with the elevators you’ll have a decent experience here. Staff is friendly and the free beer and wine will bring a smile to your face!

Un bel hôtel à quelques minutes à pied de Time Square
Pour l’ascenseur nous n’avons pas eu de gros problème
Le petit déjeuner avec un peu de patience nous avons toujours trouvé une place mais il y a peu de choix et très répétitif
Un petit point négatif au niveau de la propreté sous les lits: pas mal de poussière, papier…

Such a good value hotel that’s part of the SPG chain!
Clean rooms, great location, and a nice view for a very reasonable price. I was also very impressed by the service of the staff as well so props to them for dealing with whatever situation comes their way — when I checked in, a small child had pulled the fire alarm so the elevators had to be manually operated and the staff responded very well.
Prior to checking in, I was a little concerned that the rooms wouldn’t be very clean granted the refrigerator and stove in the room. Mind you, I dreamt of moldy food being left in the fridge by the last guest but that was not the case. In fact, could see how it can come in very handy for a longer term stay. I was also very happy to see the rain shower head that can be expected in a Westin. Everything else in the room was clean, great view of the city. Overall, a very satisfying and comfortable stay.

Top Hotel in New York. Die Lage ist ideal um New York zu besichtigen. 5 Gehminuten vom Time Square und der nächsten U-​Bahn.
Für New York untypisch, es gibt Frühstück. Und das ist gar nicht mal schlecht.
Die Zimmer sind Top. Ausgestattet mit Küche, Klimaanlage, Fernseher, großem Bad, also optimal für eine Städtetour. Einkaufsmöglichkeiten sind direkt um die Ecke.
Und das wichtigste, die Zimmer sind sehr sauber.
Tipp: Ohrenstöpsel. Es ist New York.

Schönes Zimmer, guter Service.
Leider gibt es für das complementary breakfast nicht genug Sitze und Tische, man frühstückt im Foyer an niedriegen Lounge Tischen.
Ansonsten alles ok.