Focus Travel Agency

It’s the Chinatown bus. For $ 20, you can’t expect luxury or comfort. The staff is incredibly unfriendly, buses dirty, and passengers crazy. All to be expected when you pay such a low fare… which is why I don’t feel at all bad about giving out this one star (which would of course be 0 if there were such a rating).

Just arrived in NYC and got off the bus to discover my bag had been stolen from the underneath compartment. This happened to a few of us and the bus driver just screamed at us that it wasn’t his fault, and he drove off. I’m completely devastated. How could they not watch for people grabbing bags and running off.

Huge delay. No notification to passengers. Super rude staff. Never ever take this bus again.

No seats. You cant teavel. First come firat serve. The attendant is gross Dont buy! Bus sticks. Go for other options but make sure is not this chinese companies. Or at least but reserved seats.

Up at 4:45am writing this review. Why? Because I’m trapped in a window seat by a 500 pound woman sitting next to me. Taking up half my seat. Her weight crushing against mine, ruining any chance I have of getting the slightest amount of sleep. Not only is my sleep ruined, but I’ve had to switch positions multiple times throughout the night to accommodate my seat partner’s many «interesting» sleep positions. It ranges from forcing me to sit on the edge of my seat to leaning against the window to prevent being crushed by this large woman.
Now, I understand this isn’t the bus company’s fault. However, what irritates me is that there are three OPEN seats in the front row taken by the bus’s manager. Yes, all FOUR front row seats are taken by one person, the bus manager. He is gracefully sleeping, with his legs stretched out across the aisle, taking up all four seats in one row.
When I wake him up and sit down, the conversation proceeds as follows:
*bus manager wakes up*
Bus Manager: Yo bro, what you think you doing?
Me: Sorry, there seems to be a rather large woman sitting next to me.
Bus Manager: So what? Get back in your seat.
Me: I’m unable to sleep because of her. She’s taking up half my seat, and constantly waking me up when she accidentally touches me.
Bus Manager: Yeah and? You think you better than everyone else? No one else is sitting in the front row.
Me: No but you see…
Bus Manager: I don’t care. Get back in your seat.
No, I don’t think I’m better than everyone else, but you certainly do, princess, sleeping gracefully with your body stretched across four seats. And I’m not the only one to get into an argument with him. He has threatened to kick other customers off the bus for minor things.
Worst customer service for any bus company I’ve ever travelled with. Foot rest broken, USB ports are only on every other row rather than every row unlike most bus companies (assuming they want to cut costs in half installing them), no working Wi-​Fi, no TV.

Wish there were a ‘zero star’ option.
Best advice: never ride Focus. Incredibly disorganized and hostile staff. No signs. No notice from staff of which buses are going where. So far my bus is 30 minutes late; still waiting.
The way I found out where my bus would be departing from was asking every passenger who passed by for leads.

DO NOT TRAVEL WITH THIS COMPANY. Worst costumer service I’ve ever experienced. The bus is filthy and run down and the drivers are rude and argumentative. The only reason I picked this one was because it offered complimentary wifi… What’s the catch? Oh, it didn’t work the entire trip. However, the biggest issue I encountered was when I arrived for my return bus half an hour early, and had to wait well past the departure time before calling to discover that they had rescheduled the bus to leave an hour earlier without notifying me either by phone or email. After that they abruptly hung up and then refused to answer any further phone calls. Seriously consider Oriental Pearl or literally any other provider instead and hopefully you won’t have another frustrating experience like I had with Focus.

Pro:
Cheap
Con:
Old bus
Bumpy ride
Reckless driver
Not on schedule

If I could give these ppl a negative star rating I would. Save yourself the headache and pay the extra money for the train or a plane ticket.
This is my first time and I was worried because or reviews I’d read but took a chance because I had no choice. The bus was clean wit AC and I got a good seat. However the bus was 45 min late leaving because we had tonswitch buses before webleft due to a leaking AC problem. Once we were all seated on the replacement bus they refused tovleave until the bus was completely full with noncomcern for the stated departure time. Sobthey waited around for stragglers to show up to fill those empty five ornsix seats. More $$ for them, I guess.
So now we’re almost an hour behind schedule but the ride is smooth. We stoppped once for gas and bot again until… I hear the engine puttering and we pull off the highway. We ran out of gas! What kind of driver does this?! It’s 5am, two hours away from our destination and no reserve gas on hand, on a dark deserted highway. The driver is speaking in Chinese and has not communicated anything to us. I ask him whats going on and what the plan of action is and he stammers and sheepishly gets off the bus ignoring me.
A good Samaritan spots the bus, stops, and takes the driver to a gas station 20 minutes away. (This is after he stood outside the bus for 30 minutes helpless) The gas trip takes an hour! He just got back with the gas and the sun is coming up… with still another hour to go to Raleigh. So an 8 hour bus ride will become 11 hours before this is through.
No apology or anything.
Book with them at ur own risk. I’m having the charges on my card reversed.

Bus boards on Pike (west side of the building). After getting your ticket, go stand on the curb near the «no standing anytime» sign and be assertive about getting on the bus. They oversell and if you are not near the front of the mass of folks, you will not get on the bus.

I don’t know what is up with this place. I used to take the bus to philly from NYC without issue. However, each time I’ve taken them lately there is always some issue. Last time, my bus broke down en route to picking us up so we had to wait for the next hourly bus. Today, I got here on time but the «bus already left».
WTF?!
I guess you get what you pay for. It is certainly cheap.

Poor bad bad services! Be careful buying tickets from this provider. Busses don’t have wifi and power plug as it says in the website buying from
. 12 hours or more of traveling could be your worst nightmare, bored and even more!