H&M

Be sure to bring a guy or someone who has no interest in shopping to stand in line while you quickly scan the area waiting for something to catch your eye. Don’t expect that there is much selection as this is not the most adventurous chain. Also, this location is not as large as what you may be accustomed to.
After-​Christmas sale was in full effect and had a decent draw with the crowd. The accessories were all $ 5 and ready to go as they were splayed throughout the store. Some staff members were on hand if needed but all products were on the floor. Everyone seemed approachable and friendly.
The overall store was not too packed but this may have been due to all of the folks waiting on line. I literally waited about 20 minutes on the line alone. There was also an incessant and annoying beeping by the registers that had nothing to do with the transactions— weird. If the accessories I found were not a dire necessity I would have walked out pronto. Alas, I survived the line and got what I needed.
This was my first time spending more than 5 minutes in this H&M for myself but I much prefer the other vendors at this mall. The quality of items and appearance of the store are ok but it was mostly the sale that kept me in there.

Terrible Terrible Terrible. Never again. They have the rudest cashiers and employees. Me and a customer were on line for 20 mins behind a woman, there were multiple lines and the cashier (a woman with ash gray dreads) saw us and didn’t say anything until another woman went to the other line and then after she was done decided to tell us she didn’t have a line. There were 5 employees walking around aimlessly looking at us like we’re dumb while we’re on line waiting with no one providing the only cashier with help. If a store doesn’t care enough to have helpful employees why should I bother going to spend hard earned money. So angry to have wasted my time going to such a mismanaged and horribly staffed store.

Definitely the worst H&m in the city.
The cashiers SUCK. The lines are always long, there’s never any queuing system, the express line is never open. I’d rather die than buy anything here but the store is small and it’s easy to find a bargain.
That’s th only reason for the 1 – 2 stars. It’s highly unpleasant shopping here. I’m always with a baby and we literally wait 30 minutes in line to pay for just a couple of items.

Horrible casher I have met in my life unfortunately. She doesn’t know what is called service. No respect. I will still come back cuz I work very close by. But I am just sick of her. Hopefully I will never happen to see her again. God blessing!

Really long lines and no size selection. If you’re not an XXS or an XXL, you’re definitely SOL.

You need better people to work here. Cashier Ashley highly was highly disoriented and disorganized. Very slow and arrogant and didn’t care about customers. Her supervisor Leisia was rude too. We wasted lot of time in this store on a 4^th of July. First they didn’t have change and didn’t have the the key to the drawers. After several minutes their supervisor Leisia came with the key and by that time the cashier Ashley lost the printed receipt. They were trying to find the receipt for several minutes and didn’t even care about the long line that has already formed. We don’t know how people can this much disoriented and slow. Will never visit this store again and will think again before stepping to a H&M. No wonder they just have only one start rating.

I think they have the best selection in the city. A lot of items I see online are also in the store, which can be hard to find. Good accessories and lingerie dept. My favorite thing about H&M is the 15% discount you get for donating clothes.

Stock was meh. There seemed to be a lot of things, but mediums and sizes 4 and 6 were generally out. Mostly, I was really taken aback by the rudeness. Was all-​but-​bodychecked by people working the floor while I shopped. No one helped me reach an item that was high up, despite the fact that I was obviously trying for several minutes. Worst was when I smiled at and asked the woman working the fitting room if I could try some things on, and she said «no» and turned away. Turns out they were closing soon, but it doesn’t take so much effort to say «sorry, we’re closing.» From the other reviews on here, it seems this is pretty common. I won’t be returning.

Located inside The Shops at Columbus Circle, this H&M have two floors but it is still relatively small.
The first floor is filled with women wear while the second floor is filled with men wear.
There are multiple cash registers but those working at the cash registers on the second floor only work occasionally. My friend and I got onto the second floor and there were three people working behind the cash registers. By the time he planned on checking out, which was 20 minutes later, all of them were gone. To where? Who knows but they were not behind the cash registers. I know business might be slow but at least one person should have stayed behind the cash registers just in case some people wanted to check out.

I really like shopping at H & M stores but this location does not measure up to the other stores in Manhattan. It does not have that much of a selection others stores do. There is way too many clearance items that are junk. The staff are pretty unhelpful and rude. The line to check out is always extremely long and goes very slow due to the cashiers taking forever. I waited 30 minutes to check out, cashier tells me I need to show Id with credit card even though the back was signed. Never heard of this or been asked this in all my years of shopping at H & M, I spoke to a manager and was told that is against company policy, I was then given a 15% off discount card because she did that. I appreciate the discount but I feel the cashier should have been reprimanded.

Its not very big, and the sales people are not nice (look for another job?)
Online they list that they carry maternity clothes but this is incorrect. Also, an angry little man salesperson almost hit me with a clothing rack. Beware if youre pregnant. Seemed chaotic — go to another location.

I really like the location… I don’t feel like it’s ever particularly busy, and I’m usually there during rush hour on work days when I’m on the way home from my job. It’s a convenient location I’ll give it that, and I have found great jeans there, but everything else is really limited I feel like.
I’ve had fine service here. It’s H&M, I’m not expecting anything amazing but it’s been good.
I just wish they had more to choose from!

This location has the best HM selection in the city, especially if you’re looking for affordable, trendy separates for work/​night.
Staff is always tidying up the floor/​fitting room so maybe that’s why they’re not so pleasant (they seemed fine to me). For those complaining below me: retail is a really rough industry. It’s also quite possible that you were being rude– did you throw a garment onto the floor/​rack instead of putting it back where you found it? Did you question an employee without saying hello or excuse me first?
Either way. It’s an H&M. Long lines and cheap, one season only clothing. It’s probably the cheapest retailer in this shopping center and gives me reason enough to browse before and after work.

Nothing against H&M because I love H&M (the mall & the location is awesome) but this particular store some of their workers are really RUDE and NOT helpful at all. The cashier didn’t say one word (hi. how are you? or hope you found everything you liked. ANYTHING!) to me. Not even when i said, hello and when it came time for me to pay she just stood there and pointed to the total and waived her hand gesturing to give her my money. She put the receipt in the bag and THREW THE BAG ON THE COUNTER!
The only time she ever said, anything was to make fun of a customer because he was wearing makeup.

When I buy stuff at H&M it tends to be at this location. But from this day forward I will not be returning to this H&M store, in fact I will avoid buying at any H&M. Tonight I went into the store hoping to get a few jackets and blouses for work. When I go to the fitting room the guy said they’re closed. I was confused at first, never heard of a closed fitting room. I responded to the guy saying I was here way before they «closed» (They just closed the doors, there were lots of people doing the line and overall walking around) ummm how can I purchase the clothes without trying them on. He’s just said they’re closed.
I go and speak to the manager and explain how I needed to try on the clothes, she also said they close at eight, her solution was to put it on hold for me until tomorrow. I just said it makes no sense that you’re in the store and they don’t let you try the clothe on. I just gave her the clothes back and said I would no be purchasing anything. This is by far the worst I treatment I’ve received at a store. How do you «close» a fitting room? If the Manager had any costumer service skills she would have let me try on the clothes, which was the only reason I couldn’t. I walked out and when I saw my the time on my phone it was 8:07. I imagine it was a minute or two passed 8:00 when I got to the fitting room.

There ought to be a zero star rating to properly rate this place! I get better service in a South Bronx bodega. The employees need to be re-​trained. Or shut down the store. What is wrong with them and I’m black so I’m not being a racist. I asked Terrill if he ever said thank you to customers (after watching him dispassionately ring up the five women in front of me without a single hello, bit of eye contact or a thank you) and he said no. Wow! It’s true. They don’t say thank you. They don’t look at you. They can’t be bothered to help. This is why I’ll stick to Armani and Hugo Boss. I don’t mind spending the extra money. Besides we ALL know H & M clothes are for two wears at most… Crappy clothes, horrible service. Can I get an amen on that?! Everyone in that store in like today agreed.

Love the location, the clothing selection as well as how organized this store is. The wait line at the cash register took longer than the actual time my friends and I shop though.
Nice to browse around during lunch hour or after work, but will have to think twice if I want to wait in line to buy something.

In a nice Mall across from the southern entrance to Central Park, it even has a bathroom, and and an anatomically eyebrow raising statue.
Big and bright, decent prices, lots to choose from. Grandma fiddled and diddled in there but wouldn’t let me buy her the ink black blouse with starlike spots on it that she liked, go figure.

Fast Fashion are the two words that describe H&M perfectly. This particular location is one of the best in Manhattan. Located in the Shops at Columbus Circle, this two-​level store offers clothes for men, women and children. Men aren’t shoved to the corner or the lower level here, they actually have the second floor where there is a semi-​rustic, dare I say semi-​chic?, vibe. The layout looks as though their visual team has put more effort than the men’s level or perhaps that is because women are like men at H&M and like to get to the point. Nothing bad about that.
I feel as though every H&M location varies and what this location is great for is a great source of basics. Basics includes everyday clothing that is appropriate for in and out of the office. You can even shop a vast selection of denim or part of the H&M collection. It’s very convenient for what you’re looking for — but keep in mind that they do not go past size 32, just something I’ve noted. I’m sure they do go past this size but it’s a possibility that this location does not have this size in stock or did not have this size in stock on the day that I last came in here.
Can we talk service? The service varies here but last week I was floored when an associate went (as far as H&M goes) out of her way to help me look for my size. When my size wasn’t in stock for the style of denim I had wanted — she guided me to the other end of the floor where the denim was not only cheaper but had my size in (almost) the same style. She was so nice and mentioned she would be back over where she had met me if I needed anything else. I’m very impressed. Normally there is zero service at H&M and the associates in the changing rooms are just futz-​ing around and the cashiers are slower than a snail unaware that you have places to go, clothes to put on.
At the end of the day — this location gets three stars for being what it is: A-​OK!

So, basically, I can walk out of my apartment, cross the street, hop on the A Train, and be at this newest H&M location in roughly 20 minutes. This is virtually door to door for me. Between leaving my apartment and entering the shops, I’ll spend approximately 90 seconds out in fresh air.
TERRIBLE.*
Located on the second and third levels of The Shops at Columbus Circle, this location boasts womens and kids clothes in the second level, with mens on the third. I’m digging the layout: wide and bright. I don’t feel cramped, claustrophobic, and ready to claw people in the face as I do at OTHER H&M locations. *ahem* The clothes and items are well displayed and not strewn about… YET. Given the utter classiness of this location, I’m sure this location will remain slick, clean, neat, and tidy.
Per usual, it’s a good place to pick up some work clothes basics and ridiculous jewelry when needed. I’m definitely a fan of this location, right off the bat.
* — For my wallet…