H&R Block

STAY AWAY.
Last year they forgot to hit «Submit» after completing my taxes. About a month after my appointment, I grew concerned that I had not yet received a confirmation about my filing. So I checked with the State and Federal sites and realized that my preparer still HAD NOT SUBMITTED MY TAXES!!! So I went to the office in person and, sure enough, he realized he never hit the ‘submit’ button. But hey, everyone makes mistakes, right?
I foolishly gave them a second chance tonight. I made an appointment 2 weeks ago online and received a confirmation via e-​mail. The appointment was for tonight at 8 pm with my tax preparer. But when I showed up and mentioned his name, the woman at the front desk said «Let me check and see if he’s back there…» He wasn’t. She had me and him in the system for tonight at 8 pm, but he was a no-​show because (inexplicably) «He’s not scheduled to work tonight.» I asked if there was anyone else who could file my (really, really simple) taxes. She said «Nope. Sorry! Would you like to reschedule?»
NEVER. AGAIN.

Not only are these people completely unresponsive, they are idiots. They prepared my amended returns incorrectly — twice — and took two months to do so. They claimed that I owed $ 800 when, in fact, I was owed approximately $ 2500. Not only that, they provided me my amended returns only a few days before the expiration of the statute of limitations and failed to tell me. Because the returns were wrong, the statute expired while I was trying to get them corrected from somewhere else. As such, I did not file in time and lost that $ 2500 (NY State later confirmed that I was owed that money but said they could not do anything because of the statute). I have contacted various representatives from H&R Block who refuse to rectify this situation. Stay far far away from this place because nobody has the slightest clue of what they are doing and they will cost you a lot of money and time.