Health SOS

Very little hands on-​hands therapy. Not good at evaluating cause of problem. Stretch out the number of treatments even when there is no progress.

the staff is great, but they all seem nervous like someone is always watching them, must be the management. no seems happy. if it wasn’t so convenient i wouldn’t go there, since there are so many places in manhattan to choose from. every time i come to the soho location, there is someone new.

Health SOS is situated in the heart of midtown. The inside is nice new & shinny, and the equipment is up to date. The staff are pretty cool, overall they want to help and see you better. It turns out they weren’t able do that for me. I needed plenty of deep tissue massage for my tendonitis but they didn’t do enough. I told them this, but they swore I would get better. I didn’t. They had me work on my triceps which made my injury worse. If you’re looking for relief for anything related to your muscles, do your self a favor and Unilocal massage therapy. Save yourself the hassle.

I was a patient at Health SOS’s 57^th street location for just about a year. Mike, the therapist, was awesome. Very knowledgeable, very professional, and super friendly. I would recommend him to anyone. The office, though, is extremely unorganized, and they rip off their patients. One day I was about to go in for my treatment when the woman at the front desk, very rudely, told me I had not been authorized for treatment from my insurance company for treatments dating back 3 months, and I had a huge balance that I needed to pay immediately or I couldn’t be treated. I was extremely confused because I had not received anything from my insurance company saying I had been denied coverage. So I paid the balance, which was over $ 500, thinking I’d just call my insurance company and appeal the denial of coverage. The next day I found out that one of the employees from the Health SOS office, who no longer works there, did not submit any paperwork to my insurance company for approval of treatment for over THREE MONTHS, which was why my balance was so high. Are you kidding me??? So basically I had just handed them $ 500 and they put it straight into their pockets. It’s straight up thievery. I’ve called them so many times to complain and demand my money back, and I never receive a call back from them. Moral of the story, don’t go here. They’ll steal your money.

I’ve been coming to the 57^th St location for a month now. Professional and friendly staff. They are helping me walk again. I’ve tried 2 other places but am sticking with this place. The best — they push me with their exercises. Really good rehab post op. And I really like my therapist. The place is clean and they have tons of equipment!
Update–
The therapists get 6 stars! They are great!
Front desk/​admin staff get 3 at best because most of them are really nice and professional but sadly the beurocracy/​politics/​policies are TERRIBLE! Cancelation policy is unreasonable.

Racist & Discrimination All the way!
Like How this Country was built! Slavery time?
Anything else to say?

I was at the 594 Broadway facility. Very inconsistent. Its like a factory. Every time you have an appointment, its like the first time they’ve seen you. Sometimes you’d work with an assistant and the PT would barely treats you. Other times they will treat you and make you feel like you own them something. Please, go elsewhere. VERY STRANGE PLACE.

Health SOS is the best!
I met with a physical therapist at Health SOS for three months in 2011, while training for a marathon. When I needed to resume physical therapy a few months ago, it was an easy decision to choose Health SOS. The receptionists are personable and informative (answering my incessant insurance questions) while the physical therapists and their assistants are all warm, patient, and knowledgeable.
They tailored my routine to my likes (stretches, strengthening exercises) and dislikes (electrical stimulation, ultrasound). I appreciate that all the employees appear to care about one another, and that they also genuinely care about clients. I can personally recommend Fernando, Lauren, and James. My impression is that they are all excellent.

I was here for a few months last year and loved it! James & Ismelda are really nice & made my back/​knee problems feel much better.