Integrated Document Solutions

Specialties

IDS offers full technical support of our equipment and software solutions. We specialize in MFP’s and desktop printers. Our team of customer service representatives is available to take your request (by phone, fax, and web) and helps facilitate the proper response, whether by immediate phone support from our help desk, or by a technician dispatched to your site.

In addition, we employ tracking software to indicate the geographical location of our field service personnel in relation to our open service calls. This allows our dispatchers to strategically route our field personnel. Our service department is consistently better than industry averages for call response time.

History

Established in 1996.

We are empowered by the creation of «smart» business technology innovation by our partners and a loyal support staff. Integrated Document Solutions («I.D.S») has over three decades of expertise in servicing businesses and organizations of all sizes with total and cost-​effective capital business machine solutions.