Jacob Nachum, OD, PC

This review is specifically in relation to the terrible customer service. The doctor is good, but his staff are dreadful. I currently am sitting on hold and have been for over 10 minutes. Nearly every time I call, the receptionists say «Dr. Nachum, please hold» and immediately put you on hold for long periods of time before you can get a peep out. Today I called to see what time they closed and sat on hold for over ten minutes for an answer that would have taken less than 10 seconds of their time. This really needs to improve — there is no excuse for this.

Dr Nachum took (/​takes) his Hippocratic Oath seriously.
During my morning commute something flew in my eye. I was fine initially; however an hour in and I felt like Ralph from Rampage – the classic arcade game. Unable to focus and incapable of sitting still, I walked across the street to the closest optometrist.
Having recently moved from California, my out of state insurance was not an accepted provider at this office. However, seeing I was in pain, Dr. Nachum offered to treat me immediately and at a discounted price.
All in all, would do business again, A++ seller, fast and speedy delivery, prompt reception despite no reservation.
p. s. Dr. Nachum, if you’re reading this, fire the front desk lady who wore black today. She’s the morbidly obese one who is the source of all the aggravation, poor reviews, and disgruntled customers. Though I would not judge a doctor by his front desk ladies, it’s apparent many others do.

I had to switch eye doctors based on a change in my vision insurance. I saw Dr. Israel. It was easy to get an appointment, the doctor was running on time, and she did a great job of explaining the process as she went. I had an annual exam and got an updated contact lens prescription. While it took a little longer than the ‘quick 20 minute eye exam’ all of the time was spent with the doctor going through the various tests. I would certainly recommend based on both medical competency and overall experience.

Dr. Israel rushes. I told her that my eyes were dry and that my previous OD had verified this in an examination. Dr. Israel went on and on and generally advised me. I had to stop her to ask her to please check for my eyes dryness. The office staff’s competency and friendliness is just as important, and unfortunately, they were incompetent and unfriendly. The receptionist who verifies insurance coverage slammed the phone down and placed the call on speaker phone while I waited for her to verify my insurance coverage. When I told her that her nasty behavior was unnecessary, she had nothing to say. No apology. I also paid $ 150 for a «new contact lens fitting and eye exam.» The hunt is on for a new OD.

Terrible service. Went to him one year ago when he charged me $ 45 fee for ‘Contact Lense evaluation’ because I am a new customer. Fast forward a year when I scheduled a check up, and was charged another $ 50 and was told each year I renew my prescription I will have to pay this fee. Lost a customer here… That is not the standard for renewing contact lense prescriptions as a 15+ years user.

Nice office, friendly doc, but very «hands off» on the glasses delivery.
I made a trip to his office as my wife had seen him before, and he is under my vision plan. The glasses took a bit to be made, but I was okay with that. When they came in, they were handed to be and I was dismissed. No offer to check fit, nor do any adjustments.
It was the same for my wife as well.
Since I cannot give 2.5 stars, I am rounding down, as it seems less than «A-​Ok»
Perhaps if you have more money to spend there, you get more personalized care.

Contrary to some previous comments on the staff, I’ve found them always incredibly competent and friendly, and Dr. Nachum himself can always be counted on to be kind, efficient, and knowledgeable in my appointments. I have only positive things to say about my eye appointments!
I’ve recommended this practice to a few coworkers in the Financial District, all of whom say the same. Would definitely extend that recommendation to Unilocalers as well.

Dr. Nachum had a great bedside manner and was very thorough with his examination. I felt that he was kind and patient and explained everything in an understandable way. He is in an ideal location if you work in lower Manhattan and I was able to get an appointment quickly.
His staff was friendly on the phone, patient and very professional. I will continue to go to Dr. Nachum for yearly exams and I’d highly recommend him to anyone I know.

I work in the same building, so despite some of the reviews here, when I saw that they took my insurance I decided to take a chance and give this office a chance.
And I am glad that I did.
I actual saw Dr. Israel and she was awesome. She was thorough, patient and didn’t waste my time.
As for the office staff… maybe they read some of the reviews and made some changes but I found them to be friendly and efficient. They even filled out the paperwork for my contact lens rebate for me.
And unlike other ophthalmologist’s offices I have been to, no one here pushed me to buy anything I didn’t need.
I think this a great practice.

I have read the reviews and we all AGREE that Dr. Nachum is an excellent Doctor.
The 5 stars go to Dr. Nachum. He is a great Doctor who is very knowledgeable about his craft. He explains every thing and gives a thorough eye exam. He does not rush through your exam like most boutique places do.
He is so Good — I took my mom there and her eye issues are no more and has been prescribe the right pair of glasses with a prescription that is right for her.
I also recommended a close friend who had only good things to say about her experience and Dr. Nachum.
About the staff… my first year going to Dr. Nachum — I was not CRAZY about the staff at all… there was attitude there.
My second and third year… the staff has changed and there is this nice lady there who smiles and is always very nice… When she is there — she handles all the patients. She has very good people skills.
In a nutshell — Dr. Nachum is a great doctor. And the staff could be more personable and build on their people skills with the exception of than one nice young lady who also helps with the glasses.

My family has been Dr. Nachum’s patients for many years. He has the hi-​def machine that gets images deep in your eyes to track little movements in veins. spots, etc year by year.
The staff handled my custom sunglasses & my regular glasses orders just fine and I get them adjusted during my visits since. They were even able to get me a new sunglasses clipon for a pair that were purchased years ago.
Thanks!

I like Dr. Nachum well enough & if it weren’t for his front desk & assistants I would’ve contiued using him.
The front desk is totally uninterested in actually helping their patients & very very rude. My mistake was that I went back for a second year.
They are very rude & refuse to give you your prescriptions because they only want you to purchase through them. I’ve been «disconnected» from them while trying to make appointments or request the information that I would need to submit a claim or just get my prescription (ps — it is illegal for them NOT to give you the prescription). They will not share ANY information over the phone. They make you come into the office for any & all paperwork requested. I believe this is their way of hoping that you will not follow through with your request. I’ve never dealt with an office like this & will never again.
I’ve actually called VSP to complain to let them know how horrendous this office is.
DO NOT GO!!!

I am a patient. First time having a VSP plan. Since it is simply located 5 minutes walk away from the place I work… I chose to come to Dr Nachum.
Dr Nachum is really friendly and take her time to explain to me lots of stuff. The healthiness of my eyes and which contact lens solution I should use. Some eye drop to maintain my eyes. should I or should not change my glasses. Take her time to ask about my health history. I can see that she is very knowledgeable.
Her assistant was pretty funny as well. Explain to me how to use my solution. Oh Dr. Nachum offered me for free. :)
Overall. I will definitely come back to Dr. Nachum in the future…

I was a customer of Dr Nachum for the past 4 years. While he is a good doctor, his staff are unbelievably rude, disinterested in their jobs and unprofessional. After many screwups by this staff I’ve just had enough. There is no reason or excuse for employing people who treat their customers in such a shameful manner. The office manager in particular ‘Ciarra’ is one of the most rude and arrogant people I have ever had to do business with. Dr Nachum, if you read this — please fire your staff as they bring down your practice.

I have visited Dr. Nachum a handful of times now for soft contact fittings.
Dr. Nachum is an extremely knowledgeable and experienced optometrist. His staff members are helpful and down to earth. My visits there have been efficient and quite painless, as I am one who hates going to doctors. Their facility is pristine and quiet too which makes for a likable experience as far as doctor visits are concerned.