Maids Asap NYC

Do not waste your time. I purchased a living social voucher and booked an appointment a month out. They never showed the first time — so I called and rescheduled. Yesterday I was waiting for hours for the cleaner to come. Their customer service is terrible, the maids completely unreliable (they don’t show up!) and overall a huge waste of my time. I would give them zero stars if that is an option.

Got a deal from Living Social and was thoroughly disappointed. Scheduled a 9AM on a weekday in preparation for a weekend party so I took the day off. I had other apps scheduled for that day. 30min had passed and the girl had not shown up yet. Called the agency to find out what was going on and they informed me that she was running late and since where I’m located is far, it would take extra time. She then asked if I had any plans because she would have to stay later. I was frustrated already but asking me that question I thought was absurd. I agreed to reschedule for the day of the party in the morning and the same thing happened. Although I had confirmed the night before and told them that the person needs to plan ahead to get to my area, person did not show up at the scheduled time. Now I was beyond pissed. Called and they asked if I wanted to reschedule which I responded «No.» They were quick to give instructions on getting a refund. When I went back to Living Social, found out I get back «Dealer Bucks» and NOT my money so that means the company keeps my money and Living Social is taking the hit. TOTAL SCAM! Living Social should stop doing business with them because now I have to question all businesses that deal with them.

This company is a joke. We booked them twice and they never showed. Do not. i repeat DO NOT use this company. Why anyone would is beyond me.
There a thousand other companies in NYC, hell pay a friend. At least you know they will show up.
pathetic.

Same story as everyone else — Living Social deal which I bought without checking Unilocal first… Called the number and it went straight to voicemail every time. An unfriendly woman returned my call within a few days. Although the Living Social deal specifically said it covered Jersey City and Hoboken, she said I would either need to pick the woman up at the Path or cover the cab fare from the Path. I understood that she probably had things to carry and I didn’t want her to have to walk far in the cold, so I agreed to pay the cab fare. The woman called a few days later to reschedule and I began wondering how legitimate this business was so I asked if I should expect someone to call a few days before to confirm and they said not to worry, they’ll be there at the stated time/​date.
Well sure enough, 15 minutes after the scheduled time, no one has shown up or called/​texted to tell me they were running late. I call the number — obviously no answer and no one ever returned my calls. I waited 45 minutes and no one ever came. I called and left a v-​mail, no returned call. I texted and got no response.
Long story short, this is not even a real business… the excuse of «we were overwhelmed by Groupon or Living Social demand» is a lie — I waited 3 months into my voucher and they were willing to schedule something within a week, so there can’t be high demand if the schedule is free one week in advance… A simple phone call or even a text message would have been appreciated and understood if they needed to reschedule.
Good news — Living Social was extremely helpful and gave me a credit on my account immediately. Though I have to wonder if it’s because this is not the first complaint they heard with Maids of NYC…

I too, also had a deal from Groupon. I had scheduled them on Oct 7^th for a cleaning for the 26^th. I booked them for 2pm. I was finally able to get someone who told me that «I’m not sure if the cleaners come with supplies, I’ll have someone get back to you.» I NEVER heard from them. I then contacted them on the 18^th to confirm and see if the appt was still standing. never heard from them.
Next step was to contact Groupon to see if they could intervene, they informed me that they «reached out to the contact at the company» and that I would hear from them. I have yet to hear from them. I would NEVER, NEVER recommend this company. And as the previous poster indicated, their website remains under construction. I’m hoping to get a Groupon credit. Beware! Do not waste your time or money.

This company is a joke… a flat out joke. They are clearly conducting some kind of scam and unorganized business.
Without any long, gory details, I will give the quick summary. First it started with text messaging as the preferred method of communication. When you call the main number, it goes to voicemail… every time. Then, you come to realize the main number is a cell phone. Also, the website is under construction. So, no website, no main number, no main contact person. I scheduled an initial appointment which they texted me and said they had to cancel because they double booked. They moved it back a week. Then, they no showed for the appointment. I called dozens (literally dozens) of times and left voicemails and never heard back. Finally, a cell phone called me back 4 days later and said they don’t work with them anymore and I said they better contact someone who does and explained my problems. Finally, they contacted me (once again via text) and agreed on an appointment. I waited around my house for them to show up and once again a NO SHOW.
In case you are scoring at home, that’s no website, no phone number, texting as a form of customer service, cancelling appointments, no showing for two others, and this does not even include the excuses they made along the way. I got my refund from livingsocial and couldn’t be happier with a dirty apartment. I will find another service that actually is a «service.»
I will say this as nicely as I can, you are a certified fool if you read this review and book with this company. They are horrendous and in this area, there is way too much competition to run a business with this model. They suck!

I made the mistake of buying a Living Social without checking Unilocal!I hired this company and explained that I needed someone to clean my home the week prior to my wedding. I was so excited to get the help since I have had to neglect my normal cleaning schedule to finish wedding things. This is not to mention that my family and My in-​laws have never seen our new place.
I waited for over an hour and tried multiple times to reach them on the phone. Their phone went directly to a cell phone voicemail. Finally I checked Unilocal.My worst fear came true. They not only didn’t pick up the phone but I finally had to hire someone at the last minute to help me get my home clean and family ready. I lost 4 hours this morning waiting for them and the new company to arrive. I needed to run errands if they weren’t going to show but instead I trusted the woman when she said «No problem we will be there on time and help you get it done»… do NOT go with this company!

Horrible experience! They are running a scam… They will ask u to buy a groupon and book an appointment. After that nobody ever shows up! I’m shocked that I didn’t read the previous reviews and booked them. They are fraud. Please DONOT buy living social deals/​groupon deals coz you are never going to get any service! They dont even have the decency to call and explain why they didn’t make it to the appointment! Shame on them!

Do not, I repeat do not purchase this voucher!
I have never in my life had such a disorganized, unprofessional experience! I was rescheduled a total of four times and the woman communicated via text message. I’m not sure if the woman texting me was the owner of the company, as it was difficult to determine by her adolescent outgoing message on her voice mail. After the first «maid» showed up one hour late and without cleaning supplies, I should have known better. I was then asked to reschedule for later that afternoon and then cancelled on. We decided the following Saturday (today) would be better. I received an email confirmation on Wednesday for my 3pm appointment. I then received a TEXT MESSAGE confirm for 11:00am the same day. Unbelievable! I called to confirm, she would not pick up, and would only communicate via text. I was assured that 3pm was correct. I then get ANOTHER text message this morning, rescheduling for 5:30. I asked her to call me like a professional and she never did. After several hours she finally text me again saying she have me 8 hours notice, so it shouldn’t be a problem. A tip: if you are trying to create brand awareness via a coupon site, treat first time customers with kid gloves. If you do mess up, make it your priority to rectify the problem, and still save your name. Living social was amazing! I got an immediate refund after explaining myself, and the rep on the phone couldn’t have been nicer. 5 Stars for @livingsocial. ZERO stars for @maidsofnyc.