NYC Moving Manhattan Movers

I should’ve known when Alex answered the phone with hello and not state the name of the company that this was not the way to go.
Everything was good until we talked pricing. He mentioned that it was a 3-​hour minimum and that transportation was part of the time.
I asked him where he was located and he cursed at me, telling me to get the «F» off the phone.
wooow!

I can barely give them 1 star. I just called to get a quote and after asking a few simple questions about overtime, the person on the other end asked me, «why are you so fucking stupid» over and over again. It was so extremely rude… I had to hang up bc he wouldn’t stop. I felt violated!

This was supposed to be great day, we packed all into boxes from home depot, exactly 40 large boxes fo our 1bd apt. I found this company online, that was promising 6guys and truck for $ 145/​hr. It seemed reasonable to me. After we made an move apointment wih their person on call, few days went by.
On the D day, movers were supposed to arrive at 1.30pm, so we scheduled our old and new building service elevator, to keep it for us.
So, we re waiting, nobody showed up at 1.30, at 2.30 we called the company to ask where are the movers, the operator told us he d call back and hung up, btw the buildings could only be available till 5pm. 3.30, the operator finally answered the phone and said he would call back, that the movers are running late. At 6pm, 4h30min late, they called that they would be here at 7.30pm, its 6 hours late already, in the meanwhile, the building already told us no on move so we had to beg them. Finally, they arrived at 7.40, with just 2 old guys and driver who sat in the car. Loading was finished at 9.45pm and unloaded at 12am, bc i helped a lot.
Overall exerience: extremely terrible, stressful, i m reporting this company to a business bureau.
Dont wast your time, energy and money. Pay little extra and go with reliable company as OZ, etc.

I was scheduled to move from one NYC apartment to another on a Monday. I was told that my boxes would be delivered to me on Saturday at 10. When they didn’t arrive by 11, I called Alex and asked him when they were coming. He said he would call me back. When I didn’t hear from him after another 40 minutes I called again and told him I needed to pack and asked him when the boxes would be here. He then proceeded to scream and CURSE at me! He yelled «how dare I call again about the boxes! they were complimentary» (This was not true! I ordered all the boxes for my move from him — only a few were complimentary) I was stunned at the disgusting language! I felt like I was in the twilight zone hearing him scream at me. I couldn’t get a word in! He then threatened to cancel my move and hung up on me. My husband called him back and told him that he was extremely unprofessional and how dare he talk to me like that. Alex cursed him out and told him the move was now cancelled. I am going to report him to the BBB. I am still stunned at the way he spoke to me. Thank god I was able to get another mover in time for the move on Monday. Do not use this company unless you don’t mind them cancelling your move on a whim! Terrible, terrible, company. I don’t understand how they are even in business. Rude beyond belief!