Oxford Cleaners

Was previously a very satisfied customer for two years — always had prompt pickup and delivery, and the nicest delivery people. However, on this most recent occasion, they failed to return one of the three bags of laundry we dropped off. They dropped off two bags as usual, and for several days thereafter kept telling us that our last bag was still «at the factory.» Finally they admitted that the clothes were destroyed in a fire. They then 1) refused to waive the price of the rest of our laundry and 2) didn’t seem terribly concerned about it, instead getting offended that we were angry at them for failing to return the property we entrusted them with (including the duffel our laundry was in). Send your clothes for wash and fold at your own risk!

I was extremely disappointed in this place. It’s only a block from my apartment, so naturally was the best option, regardless of mixed reviews. I took a down jacket in for cleaning and potential stitch repair. I was quoted $ 35 for the cleaning. The seamstress was not in so I clearly stated to proceed with the stitching (pocket seam became unstitched) ONLY if the total cost of cleaning + repair totaled $ 50. When I picked up the coat, not only did they charge an additional $ 30 for the stitching ($ 65 total against my direction), the coat was not cleaned well. There was still several marks on the black fabric that were obvious. When I called attention to this, the gentleman tried to blame the seamstress on the marking, stating that they cleaned it prior. He took a damp rag and spot cleaned the marks. The coat looks as if it were never cleaned. Even if the seamstress had caused the coat to obtain markings after the repair, it was in-​house and should have been cleaned again. I am extremely disappointed and will not be returning.

I used to really like this place. They used to be pretty quick about picking up and delivering but in the past few months, it’s getting slower. I’ve even been told that they weren’t able to pick it up until the next day (because I couldn’t wait). They are pretty friendly though, which is why I continued.
But what I’ve also noticed is that they are VERY LAZY about the way they fold the laundry. I thought it’s called wash and FOLD? smh. They used to match up my socks, but that’s no longer the case. They just stack up the clothes with barely a fold, if that. Sometimes they just stack it. I had to refill several items this past time, so I’ve decided it’s time to try a new place.
Was going to give this place 2 stars, but am starting to think they’re also «overweighing» my laundry… just saw my bill and it wasn’t even close to the 15lbs they charged me for.
Champagne problems…

I have been coming here for five years now, they do my wash-​and-​fold, my button down shirts, and my jackets. I’ve never been unhappy with them.

I like this place; they pick up and are reasonably priced. Also, they’re friendly.
Sometimes they do cut corners though. I’ve had wash and fold come back a little damp, a few times — I’ve left clothing there too long, damp, and had it come back a little musky from mold. I guess that is partially my fault though.
A writer I like once said «my dirty laundry is dirtier than other people’s dirty laundry» — that’s true for me too. They’ve picked up my rank clothing from my door, even right after the blizzard, when the streets were icy and awful, and gotten it back to me fast, for cheap.
I’ve used them for tailoring a few times too; just a few patches, zippers. Reasonable price, good work.
If you do have any problems (they ripped my laundry bag once) they seem happy to make it right. For example, with the bag, they not only sowed it for me, but also they did a little job reinforcing the stitching at the bottom, so it wouldn’t rip again.
Not perfect, but pretty damn good!

Free pick-​up and delivery with $ 1/​pound wash and dry. Dry cleaning rates are very reasonable. If you get your clothes in by 9am you can have same-​day service. Very friendly — I once left my dry cleaning bag there and they still had it to return to me one week later.