Paul Mayer

What a shoe nightmare! I have been an happy shoe shopper until I came to this crook! A friend of mine bought buffalo sandals at this store, so I went in to investigate the selections. On a complete impulse, I bought 2 pairs of shoes and was told I had to pay in full even though my size needed to be ordered. I was suckered into to paying for them, and only received 1 pair a few weeks later. The other pair has never appeared and I have been waiting 9 weeks.
After many attempts to find out where my shoes are, I was told to be patient. Well, no more! I inquired about a refund and was told my some other sales associate that he didn’t have the authority to make any decisions like this! Seriously!!! Who puts someone else in charge of their store who can’t make decisions like this? It has become clear that after all this time I am never getting my shoes or anything similar.
Truthfully, I don’t want anything from them! I just want a refund or to be treated fairly!
I have told many friends that this store is terrible business and to never shop there!
They should be ashamed of themselves!

Sad to say, I’m currently going through the same ordeal as described in the other two posts. Bought and paid for a pair of shoes that were in-​stock nearly a month ago. As I live outside NYC, I had them shipped to me; was told it would be week to 10 days. Waited 3.5 weeks and called asking for update on the shipment. At first was told, «oh the shipment’s coming in next Tuesday,» but when I said my shoes had been bought in store, the next question was «well if you bought them here, why didn’t you take them with you?» (I know… such a customer-​focused attitude!) So I explained the situation again. At this point, it was pretty obvious they’d forgotten to ship the order, but rather than admit this and try to make it right, the guy I was speaking with said he had my phone number and hung up on me. So next call – my credit card company to contest payment. After that filing a complaint with Better Business, and seeing if there’s a Paul Mayer Facebook page where I can take this more public. Lesson learned – buy from a reputable place, not this store.

Paul Mayer has a great shoe; however, buyer beware if you buy your shoes from the Paul Mayer store on 3^rd Avenue in NYC. I purchased my shoes via telephone from Los Angeles. I was assured that I could return the shoes for a full refund. Not only were the shoe sent me erroneously described, but the store proprietor Ali, despite numerous phone calls and verbal agreements, never refunded my money. Ali has an uncanny way of blocking phone calls or not being available.