Pet Market

This place should go out of business. For starters, the aisles are dangerously cluttered to walk through, the people are cliché NYC unfriendly types and they have poor business practices. I walked in looking for a specific type of canned dog food. Although I was put off by the cluttered mess of a store, they sold what I needed for my dog — a dog food that is very diet specific and necessary to sustain my dogs life. They were out of stock but told me that if I ordered the food and pre-​paid for it, they would call me when it came in. Well, I paid around $ 100 for a case of this food and they hand-​wrote my information in this tattered little notebook. Naively, I trusted this method. Two weeks went by and no word. Meanwhile, I’m home every day cooking up meals for my dog and waiting for this dog food to come in. I called and they were clueless as to my order but assured me that they would call me back with an answer. No word. Another two weeks and I call again. They told me that they thought I picked it up. I assured them that I did not and so they told me once again, that they would call me back. Meanwhile, my dog got sick and died within a week. Now, I am not saying that these people killed my dog. I am just saying that they didn’t help his cause. I never went in to get my $ 100 back. They never called me back. They can rot for all I care — but don’t trust these people. This happened over a year ago and I had forgotten to write this review until I just saw a dog food commercial. Sorry I didn’t write this review sooner.

Worst pet shop in NYC highest prices and worst service they don’t know anything about pets all they know is how to charge you double for almost everything so if you wanna waste money shop here if not find any other pet shop

SUPER Expensive vs ANY other pet store/​supply place on EVERYTHING.
Choices are average, service is sub par. IF you need something 911 go there. If NOT go ANYWHERE else to save some cash…

I was looking for a very specific brand of dog food. I live downtown but I called to see if they carried it. I was assured by the female manager? Owner? that they did. Before going up I called to make sure they still had it and spoke to Anthony. I asked him to hold it for me. I arrived at the store to find that it was not the food I had asked about, not once but twice. Did they think I wouldn’t notice? Do they have a hearing problem?

Very conscientious and friendly staff person, keeps track of my preferences I would definitely recommend them.

I like this Pet Market more than any of the others b/​c the people that work there are more friendly. I order Pitzie and Cheppie’s Acana dog food over the phone and they deliver Very convenient. The prices are a little higher than online, but not by much. It’s nice to support a privately owned local company. They have a lot of better dog foods that chain stores like Petco and PetSmart don’t have. Acana and Orijen made by Champion Foods are the best. I use only Acana for my two Cavaliers.