Pilates Reforming New York

I was initially thrilled to find Pilates Reforming NY. Unfortunately, while the instructors are good, the business is run very poorly. The staff verbally advises as to the cost of a class/​promotions and when you try to make the purchase, they do not let you and do not keep their word. Will be trying another Pilates Reformer gym instead. Am extremely disappointed.

I took a introduction class (free) as it was my first time trying out Pilates reforming, and had such an amazing experience, Wes was the teacher, and professional and helpful. I felt very welcome and secure here wich is important to me! I like that the class was smaller so that you can get as much attention as needed to do better. As I left the class I went home and booked a package. They have really good deals,
I bought a 5 class package+ 1 bonus class for $ 165(if you book within 24h from intro class) and also bought a single class extra cause it is 50%off after intro class ($ 19,50) So I got 7 classes for $ 192 wich is super good! Im exited to get started with Pilates Reforming! I highly recommend!

Class was ok, this place is close to work so I thought I’d give it a chance. Left my watch there and when I called they said they had it. Then went to pick it up and it was conveniently «missing». It was my first time doing pilates so I thought I should take it off! I’ve been to other studios, which are much better and not thieves!

I have been coming to PRNY for over 4 years. Nice friendly atmosphere and staff. No excuses that you cannot make class. This studio’s flexible schedule makes it easy to make a class any day of the week!

Love the small classes and the one on one assistance from the teacher. Everyone is very nice and welcoming.

Convenient class times, great instructors, great variety of exercises from each instructor, and excellent prices!

Love Everything about this studio! Great instructors, all different and unique so you never feel like your doing the same class over and over. Lot’s of time choices, and affordable pricing for packages. Completely transformed my body.

What a great experience! Friendly and welcoming staff, easy scheduling, and soooo precise instruction, with a smile.
Unpretentious, great studio. Windowed, nice and bright.
All around, my favorite place for Pilates. You leave feeling tighter and with better posture.

The studio might be great, but it’s hard to find out because they make it hard for you to get in there! (1) Nobody answers the phone. (2) My email bounced back from their email address — the note said that their server isn’t authorized to accept external emails (um, like those from clients?). (3) I tried to sign up for a Level 1 reformer class, but the website scheduler didn’t allow me to b/​c their «policy» requires you to take a free intro first. And guess what — you can’t schedule the free intro online, you have to do it by email or phone (see beginning of this post). It might be a great place, but they sure don’t make it easy for new clients…

A great and easy experience from signing up for classes to well run sessions. Really precise teachers, who make it fun. Every time I leave the studio, my muscles feel so toned. After just 4 classes, I see and feel a big difference. I’ve taken classes with Richie, Erica and Ann. All really really good and obviously super experienced.

My fist experience ever with pilates happened at this studio. I have a host of injuries due to training for a while on unstable joints and wanted to see if pilates would help me address some of my imbalances. I took an intro class with Stella, she ran through some of the basics of using a reformer, how to hold some of the basic postures and engage the core and breathe a la pilates (which is a different method from some other movement arts like yoga and martial arts), and a brief explanation of the origins of pilates.
I appreciated the breakdowns, all my questions were answered and Stella made sure to ask if anyone had any injuries or physical limitations prior to the class.
So far I have had class with 3 other instructors and while I have a strong preference for one of them due to teaching style I feel they all have their strengths and ultimately it comes down to finding a good «fit» for you. Some of them even complement one another in terms of the way they teach, so I would definitely continue taking classes with both of them.
The front desk staff has been super accommodating, I’ve made quite a few purchasing snafus and while the receptionist pointed it out she never made me feel bad about it, and never made a big deal about any price difference. Also they have quite a few receptionists that work on a rotating schedule, but they all seem polite, friendly, and helpful for the most part (one of them sounded disgruntled at the end of the day, but aren’t we all human?)
All in all, this is a nice studio with good instructors. I may not have pilates experience but I know how to recognize a good teacher. The only reason I didn’t give this place 5 stars is that it’s very cramped both on the floor, in the bathroom, and dressing room (but it’s definitely not a deal breaker given the quality of the lessons).

The quality of classes really depends on who you have as an instructor. Some instructors are not that great in verbalizing. Some are great. What my issue is with customer service. I knew once you sign up for a class online, you need to cancel 12 hours before or pay the penalty to reinstate the class. What I didn’t know was that you must pay the penalty at the same time you cancel the class. I cancelled one class at 8 a.m. and later, another class around 2 a.m. after getting sick. Several days or a week later, I paid for reinstatement fees for both classes on the same day — not knowing that cancellation and fees must be paid AT THE SAME TIME. To me, the website is not clear. Maybe, they should state SAME DAY. Anyways, it turns out, on the same day I paid the reinstatement fees online, one of my classes expired. I didn’t know since it is not indicated in the online account. Two weeks later, I called to reinstate my classes. I had a chat with whoever picked up the phone, who told me I should have known the expiration date and cancellation/​reinstatement policy, and etc. What really irked me was that she asked me what my motive was in paying for reinstatement fees on the day one of my classes expired. Yes, she used the word «motive.» My response was I had no motive! I told her again that I did not know of the policy of the «same day» fee and I didn’t know of the expiration date (somehow I thought I had 60 days instead of 30 days) again. Her offer was that she will «give back» the class if I pay $ 40 to extend the class that expired on the day I paid my reinstatement. She offered $ 10 credit for paying reinstatement fee for paying for reinstatement fee — she emphasized this was courtesy. At this point, I was fed up and I told her to forget it. I should have done that when she asked me about my motive. Seriously, get some customer service training.

Great classes and teachers. My favorite teachers are Keeley and Richie.

I joined this studio about 4 months ago and I absolutely love it! I particularly like Richie, Morgan and Wes. They are amazing!!! The people who work the front desk have been super nice and accommodating. I LOVE the email reminders about when classes expire because there is literally no way I am going to accidentally waste a paid for class with these frequent reminders, this studio has integrity and I like that.
I also love that all of these teachers work around injuries and go with the flow of who happens to be in class. It’s not like if someone has a leg issue they’ll skip legs, but they will focus on muscle groups that work for everyone. It’s great! One class I leave with shaky legs, the next my abs are killing me. Every teacher is very different too. So, if you don’t like one there are a number of others to choose from. They make you feel at home here, they remember your name and your injuries LOL!
I highly recommend any three of the teachers I listed. And, if you need a wake up call — Richie is your man! He’s all in, not soft spoken and you will leave feeling strong and alive!

About 3 years ago I took my first free introductory class with Richie and I’ve been addicted ever since. I actually haven’t worked with an instructor I haven’t liked but I hold a special place in my heart for Richie as his enthusiasm, high-​energy, and awesome playlists always set me up for a great workout. If I had the time and money, he’d be my full-​time trainer. One day ;)

What a nightmare!
I was new to this studio but I have been doing pilates for a year in another studio.
I wanted to try a different studio for a change and I wanted my bf to try one session with me so I signed him up with me
but we found out that he needed to take the intro class first.
Well, why was I able to sign him up then? If he needed to take the intro class first, then I should not be able to sign him up under my account.
Then I had the owner come to me pointing fingers at me and take me to another room saying
«just you, come with me»
and told my bf to stay back while he «explained» the policies of his studio, in another room — I dont know what the big deal is.
If my bf cant take the class without taking the intro class, that’s fine. I am not stupid but I was not aware of the policies, that’s all.
No need to talk to me like I am 5 year old.
He Humiliated me and embarrassed me in front of all other classmates and staff by pointing fingers at me to take me to another room like I did something wrong.
If my bf cant take the class, thats fine! No need to embarrass me. What is the big deal!
I felt like I was being called into principles office in junior high.
I felt so embarrassed and upset that I ended up asking for a refund. I can not work out in a studio like this. The owner did not respect me as a client.
He says his clients are very specific and the clients would get upset if someone who doesnt know about pilates would join the class and ask too many questions and waste time.
I understand that. I am not stupid. All he had to do is explain in a nicer way.
He worries about his clients so much but what he forgot was I am also his client. Well. Not anymore!
I will never ever go back to this studio ever again. Come on, this is not the ONLY pilates studio in NYC.
I am waiting for my refund– they couldn’t do the refund right away bc someone else has to do it.
They were quick enough to take my money when I signed up but the refund takes a couple days huh?
I am still so upset about the way the owner treated me ! I just can’t believe it! what a nightmare! Horrible experience just horrible!

I’ve had two classes, two different instructors, and on average I rate the place «meh». The first instructor was a sweetheart, and you could tell this was her passion. She focused on breathing, posture, and technique. This was the intro class, and she did a much better job than the instructor for the Level 1 class I took. The 2^nd instructor had us switching between a lot of tools and positions, etc. It was such a production and too many moving parts in my opinion. She also was poor at describing the exercises, which could lead to poor form and injury. I’ve tried reformer pilates at 2 other places in the city, and this is my least favorite so far.

I left the class underwhelmed. I got this as a life booker deal and from what I got from the class, I would definitely not get a package or a full priced class based on my experience. The class was unchallenging, the intro class gave more of a workout than my first Level 1. Also, they counted a lifebooker voucher towards a free intro class. If the intro class is free then why take a paid voucher for it? Needless to say I was disappointed.

Had several classes here and they’re fantastic. Really small classes and delightful instructors. They also seriously kick my ass.

I am brand new to this studio and, while I feel like I should wait to take more classes to review, I’m going to start with a prelim review now.
So far I’ve only taken the free intro (which is required and essential for learning the equipment) and 1 session of Level 1 at 39^th St. Both times were with Joy, who is awesome, btw. I am a yoga instructor and pretty picky about studios and instructors — and also a bit prejudiced against pilates. :) I was also made wary when reading over some of the reviews about the sign-​up process being opaque, etc. Well, let me just say, the webscheduler is awesome, as is the front-​desk who was very clear and patient about explaining their policies. People, don’t hold a place of business accountable for your disappointment because you can’t be bothered to READ or LISTEN to rules.
The class I took today was of medium challenge (appropriate for level 1) and well-​balanced — curious to see if I will be sore tomorrow. There were 4 students of varying degrees of fitness and limitations (injuries, etc.) Joy did a great job modifying as needed and was great about reminding us to integrate our core, use the breath, etc.
I was planning to take class 2x per week, but now I suspect I may go 3x per week. I kinda wish they had a monthly unlimited rate… but they always have great promos and incentives, plus half-​price classes with apprentice teachers at the 42^nd Street location. Give it a try!

I signed up for an introductory class with this studio after a recommendation from a friend. I’ve done Mat Pilates before but not Reformer, which involves the use of a machine with a platform, cables and more.
The sign up process was easy and the studio was very good about e-​mailing and calling ahead of time to confirm the appointment. I always appreciate that kind of follow up since my schedule is so crazy nowadays.
This particular branch is a bit small, but they try to maximize their space. When you walk in there is a counter where the receptionist sits, to the left is a waiting area. Walk in more and there are dressing rooms to the left and the actual studio to the right.
The studio overlooks the street with big windows and really gives it a nice open feeling. Ceiling fans provide very necessary ventilation and air as you work out.
My instructor was Keeley Walsh and she was fantastic. She explained the machine briefly and succinctly, making sure we understood the various moving parts. She also made sure to suggest ways to modify exercises for those with health issues.
The class itself was very cool. It was slower paced than a normal Level 1 class, to allow us time to familiarize ourselves with the machines and get used to the movements. Keeley was very good about going around the room to ensure we all had the proper form. At no time did I feel uncomfortable and any confusion was momentary and quickly addressed.
I do plan on signing up for a package once my budget allows and look forward to more classes!

Overall I did not have a positive experience at all with this Pilates studio (ended on 7÷26÷11). I was predominantly at the 42^nd Street studio, but since this is a chain, my review still stands in terms of the service. My experience is similar to the Unilocalers that had bad experiences in the filtered reviews on the bottom of the page for the 42^nd street studio.
Pros: The instructors are great. I have to say that for both the group classes and the private lessons. No problems with adapting the work-​out, focusing on problem areas, giving you «homework» for improving strength and posture outside of the pilates studio. What is also good is the price. I will admit that in a city filled with pilates studios, this place is extremely inexpensive and for the _​instruction_​that you get, it’s a good deal.
Cons: They are not clear about their policies and their scheduling system for private sessions is a nightmare. I purchased a package of private lessons and first red flag was that they gave me only 30 days instead of the 45 days or 60 days that was printed on their brochures and website. As stated by another reviewer, it took me about 12 days to get my first appointment — so in reality I only had 18 days to use my private sessions. I had a problem with scheduling one session because their online system and their in-​reality system are apparently not synchronized.
The administrative staff was also very rude to me when I had a problem with their scheduling of a private session. Somewhere in their policy next to «No refunds even if we make a mistake» is «the customer is always wrong.» I apparently was wrong in trying to change a session, needing to cancel and reschedule a session, etc. And apparently their next policy is «Employees can yell at customers and be rude.» Suffice it to say, I was yelled at by their employees when they made a mistake in scheduling one of my private sessions. Regarding customer service, the studio has a Better Business Bureau rating was a D– and has received online complaints as well (
)
At that point, I decided to finish my sessions and take my business elsewhere. Yes, this studio is cheap, but my dignity is worth more. This is a city of yoga and pilates studios so I will go somewhere else and pay a little more to be treated better.